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Customer Service Assistant

Cary, North Carolina, United States
August 28, 2018

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Phone: 919-***-**** Email:


Committed and motivated Office Assistant with over 15 years of strong work ethic, decision making and customer service skills. Self starter, bilingual, professional demeanor, great initiative and proficient at quickly learning new procedures.

Highlight of Skills

Bilingual (English/Spanish) Administrative and Clerical Support

Excellent people skills Data entry/ MS Office

Business Skills


Processed accident and health reports and communicated incidents to parents to ensure overall ongoing safety of students

Provided clerical support including data entry of Adult Care Home renewal applications with less than 1% error rate

Organized files and filed public and non-public records according to section rules and process

Answered multiline phone system providing quality service taking messages and directing calls to appropriate personnel

Maintained records of incoming and outgoing documents according to company policy and procedures

Processed incoming voice mail by entering detailed message into the Heat System regarding transportation issues and concerns of students

Forwarded transportation information to the corresponding district office to assist with resolution of concerns

Customer Service

Greeted visitors and transportation carriers directing them to appropriate locations and personnel in a friendly and professional manner

Answered calls regarding medical test results and redirected to appropriate department

Translated voice messages and emails sent by Spanish parents for the school district

Followed up on resolution of cases and returned calls to parents with accurate information in a timely manner

Conducted orientations about different insurance policies that enhanced customers overall knowledge of services offered

Provided support to the Customer Service Department that assisted with the overall quality of service to vendors

Professional Experience

Holly Grove Middle School, Holly Springs, NC

Clerical Assistant/ Health Room/ 10/2017-04/2018

State Lab of Public Health Raleigh, NC

Processor Assistant III 03/2014-06/2017

DHHS Adult Care Licensure Section Raleigh, NC

Processing Assistant 04/2013-12/2014

Universal/C.A.I.CO San Juan, PR

Junior Underwriter 08/2000-03/2009

Education and Training

Institute of Bank and Commerce

San Juan, PR

1 Year College

Computer Programming/WP

Chicago Technological College

Chicago, IL

1 Year College

Secretarial And Word Processing

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