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Florida, United States
August 28, 2018

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Carrie Cafferty, RPh



Dedicated, licensed pharmacist with over 22 years of experience of high-level performance with one company that consistently earns promotions. Proven success in increasing sales 10%+ per year, managing inventory to levels below goals, and servicing customers to high-levels of satisfaction. Strong communicator adept at leading teams and fostering teamwork environment as well as building customer relationships. Dynamic problem solver with proven analytical, organizational, multi-tasking, and follow-through capabilities. Key Skills

Retail Pharmacy Operations Patient Counseling Customer Service Team Building, Mentoring, & Development IV Admixture Medicare & Medicaid Regulations HIPPA Compliances Insurance Billing Inventory Control Electronic Health Record (EHR) Systems Product Placement Seasonal Merchandising Quality Assurance Checks

Administration Policies & Procedures Relationship Building Conflict Resolution Crisis Intervention PROFESSIONAL EXPERIENCE

KROGER COMPANY, Central Illinois 1995 Present

Pharmacy Manager

Oversee pharmacy operations of Kroger East Peoria including supervision of one to two staff pharmacist and four to five pharmacy technicians. Train staff on exceeding customer expectations for ease of shopping, service, variety, cleanliness, and regulatory conditions. Review and interpret physician orders. Ensure proper drug storage and handling. Direct inventory ordering, sales plan execution, implementation, and product mix development that supports consistent revenue, profit, and unit growth. Collaborate with store management to identify opportunities to support quality improvement of patient care and pharmacy operations. Analyzing reports to improve sales, shrink, safety, profitability, and customer shopping experience.

• Increased staff morale and customer services scores of low-performance store from 50% to 90%, ranking second in district, by coaching team and delegating specific duties that established accountability.

• Boosted prescription counts and sales 10% by streamlining filling process and coaching technicians on how to manage customer prescription ordering.

• Fill average of 1300 prescriptions per week, ensuring accuracy and outstanding customer service. ADDITIONAL EXPERIENCE

Staff Pharmacist, KING SOOPERS, (A Division of Kroger), Thornton, CO Oversaw four pharmacy technicians and pharmacy operations. Consulted with physicians and patients regarding medication dosage, drug interactions, disease management and potential side effects of prescription and OTC medications. Dispense and compound prescriptions, and maintain accurate patient records, dosing information and usage directions.

• Reduced out-of-stock issues and attained organized pharmacy operations by coaching technicians on order management techniques and assigning each team member areas to organize.

• Improved pharmacy operations and customer service by training inexperienced staff in customer relations and multitasking.


BS, Pharmacy, St. Louis College of Pharmacy, St. Louis, MO Medication Therapy Management (MTM), Mirixa, Outcomes Immunizer, American Pharmacist Association (APhA)

Active CPR Licensure & BLS Provider, American Heart Association (AHA) Florida Pharmacist License PS57740

Illinois Pharmacist License 051.285939

Colorado Pharmacist License PHA.0014308


Member, American Pharmacists Association

Member, Illinois Pharmacists Association

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