Desktop Support Active Directory

PROFESSIONAL EXPERIENCE

Ferrara Candy Company – Forest Park, IL April 24, 2018 – June 2018

Windows 10 Migration Technician/Desktop Support (Contract through LaSalle Network)

Deployment of Windows 10 for 200+ users via Norton Ghost and conducted site surveys for future upgrades.

Provided first and second-level support for the upgrade to Windows 10.

Installed, configured and maintained data migration of workstations and software.

Provided onsite desktop support in a Windows 10 and Office 2016 environment.

Chicago Shakespeare Theatre – Chicago, IL February 2018 – April 2018

Desktop Support (Contract through LaSalle Network)

Provided Tier 1 and 2 desktop support to users, including connectivity, software, hardware and printer issues.

Set up new user accounts as needed via Active Directory, including granting permissions, creating mailboxes, distribution lists and granting access to network printers and shares.

Prioritization and assignment of all incidents, service requests, changes and problems using Service Now.

Setup new desktops for new users and network printers throughout the office.

University of Chicago UrbanLabs – Chicago, IL December 2017 – January 2018

Desktop Support Specialist – Contract Position

Provide onsite desktop support for Windows 7/8/10 and Mac OSX in a 100+ user school environment.

Assist with physical administration of systems as required by customers such as moving locations and changing out older hardware.

Creation, prioritization and completion of incidents using BMC FootPrints ticketing tool.

K-Plus Technology Solutions – Chicago, IL September 2012 – October 2017

Technical Support Specialist

Provided onsite desktop and remote support for Windows 7/8/10 and Mac OSX in a 1000+ user environment.

Set up new systems and user accounts as needed via Active Directory, including granting permissions, creating Office 365 mailboxes, and granting access to network printers and shares.

Set up and Administration of Antivirus solutions (Sophos Enterprise Console) and performed regular and system backups via Veeam and Windows Server Backup.

Configure and installed Cat5e /CAT6 cables, Cisco routers, switches and Windows 2008 R2/2012 R2 servers during various Client Office moves.

Provided technical support for Windows Desktop and Server Operating Systems, hardware, software, virtualization and Cisco networking firewalls/switches.

Technology Summary

Certifications: MCITP: EDA, MSCA: Windows 7, MCTS, CompTIA A+ (Expired), Network+ (Expired), Security+ (Expired).

Systems: Windows (7/8/10), Windows Server (2008/2012), Exchange (2010/2012). Mac OSX.

EDUCATION

Keller Graduate School of Management - Chicago, IL October 2011

Master of Science in Information Systems Management

DeVry University - Chicago, IL June 2010

Bachelor of Science in Computer Information Systems

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