Customer Service Software Engineer

Ilan Magen

Asheville, NC ***** 347-***-**** *******@*****.***

Experience

**/**** – Present

Cable Technician / Installer – Pulling, routing, suspension and termination Cat5 and Cat6 cables for voice, data, CCTV, access point (WAP) access control and audio-visual system. Installing support structures (ladders, racks, server racks, patch panels). Troubleshooting networking issues (toning, testing / distance) as well as qualification verification of Cat6a. Reading floor plan and performing accordingly, coordinating tasks with other professionals in construction site.

Wide experience in a commercial and residential environment. Education

1/2016 –2/2016 New York City Technical College, Brooklyn, NY Department of Adult and Continuing Education

Network Cable Installation

BICSI Training Program/Level 1 Installer (or Certified Level 1 Installer) Completed and Certified BICSI Level 1, which included over 100 hours of intensive training. Received a comprehensive education that emphasize hands-on experience and solid theoretical foundation. Coursework also includes customer service, work ethics and workplace professionalism.

OSHA 10 certification

1993 - 1995 B.S. Software Engineer, Tel Aviv University, Israel. Related Experience

06/2014 – 01/2016

Electric bike technician / mechanic, Low voltage propulsion system. Servicing, maintaining and troubleshooting top electric bike brand. Inventory and bike service management. Outstanding professional relationship with Bionx, BOSCH, BH Easy motion and BMC Stromer support teams.

1999 – 2015 Web Developer/Programmer

Depending on business arrangement of a given project, executed a multitude of functions, including: project management, budgets, timetables, web development, site planning and project scope, recruiting and managing complementary professionals, and project design. 1995 – 1998 Content processing programmer, converting multiple sources of printed content into a Database archive serving web-based portals. Programming Skills C++ Pascal, VBscript, Jscript, SQL and Access Database, and Excel.

Capabilities

Installation of Cable Support System

Installation of work area outlet

Pulling cable - Copper, Coaxial and Fiber

Firestopping Termination – Complete IDC termination, connectorize coaxial cross connect block and patch panels

Assemble and install 8-pin modular connectors coaxial connectors

Knowledge of cable color codes

Testing tone test set, volt-ohm-meter. Diagnose and troubleshoot UTP and coaxial cable

Familiar with safety practices and procedures

Standards/Codes – Demonstrated knowledge of standards from ANSI/TIA/EIA and NEC

Low voltage Circuit Troubleshooting, Schematics diagram reading, Electronics prototyping Arduino Micro controllers com.

Microsoft office / Goggle Docs, Online/Cloud base/Apps working aid and support (Zenpayroll, Deputy, Zendesk)

Work Experience

November 2015 – Present : Max Delivery - One Hour Grocery Home Delivery, New York, NY Fleet Bicycle mechanic / E-bike technician

Maintain, repair and service electric cargo bikes; monitor and log bike performance and e-bike components; implement NYC delivery bike safety regulation, rider safety training Outstanding professional relationship with manufacturers, including ordering parts, warranty claims and support.

April 2015 - October 2015 : Propel Electric Bikes

Troubleshoot and repair electric-assisted bikes and cargo bikes; responsible for e-bike fleet maintenance. Show room sales, service, and new bike build. Inventory and bike service management. Close working relationship with manufacturers regarding warranty claims and technical support team. Summer – Spring 2014 : Juice Pedaler Brooklyn

Repair shop mechanic; management of inventory including new bikes and accessory add-ons, both new and used parts. Received shipments from different vendors. New bikes sales and rental. 1999 – 2014: Owner, XNET Web Development.

Depending on business arrangement of a given project, executed a multitude of functions, including: project management, budget, timetable, web development, site planning and project scope, recruiting and managing complementary professionals, and project design.

Languages : English, Hebrew (native)

References available upon request

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