Information Technology Help Desk Analyst

Dominic Newton

**** ****** **** ******

Tampa, FL 33612

Ph: 314-***-****

*******.********@*****.***

PROFESSIONAL SUMMARY

Motivated individual with a solid history of achievement in scholastic studies. Areas of expertise include verbal and written communication, and the ability to learn systems quickly. A responsible person proficient in time management and professionalism.

WORK EXPERIENCE

06/17 – 05/18 Information Technology Service Desk Representative

Webster University – Webster Groves, MO

Operating systems: Windows 7, 8, 10; Mac OS; Linux; iOS; Android

Software: Cisco Jabber; Cherwell; ADP; CARS/CX; WebNet/ WebEx

08/14 – 08/17 Webster University Programming Challenge Volunteer

Webster University – Webster Groves, MO

Ensured contestants remained honest and submitted their code on time, monitored code writing sessions and ensured appropriate procedures were upheld.

EDUCATIONAL BACKGROUND

08/14 – 05/18 Bachelor of Science, Computer Science with Cyber Security emphasis

Webster University – Webster Groves, MO

Relevant Courses:

C++ Programming & Data Structures

JAVA

Database Management Systems

Cybersecurity & Network Infrastructure

IT Project Management

AWARDS AND RECOGNITION

05/16 – 05/18 Academic All-Conference

Maintained above a 3.5 cumulative grade point average and acted as team co-captain in NCAA division III basketball.

05/18 Departmental Honors

Displayed academic excellence by maintaining a 3.7 cumulative GPA and graduated with cum laude.

KEY SKILLS

C++ in an object-oriented approach

SQL relational database via the Apex/ Oracle system

Written and verbal communication

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