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Manager Customer Service

Dothan, Alabama, United States
August 28, 2018

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*** ******* ****

478-***-**** H

Dothan, AL ****3

229-***-**** C



To obtain a position in a company that will help further my work experience through hands on training and partaking an active role in the company’s progression.


09/2006 – Present Loves Travel Stop Cottondale, FL Store General Manager

Managing a large group of employees in a fast paced environment

Identify areas of opportunity on the monthly P&L

Effectively manage employee turnover and retention. Recruit, hire, train, evaluate and coach employees. Make personnel changes as necessary.

Manage time off requests, wage increases

Responsible for ensuring environmental compliance and timely reporting of any issues or concerns

Oversee the weekly payroll submission to assure accurate information is being submitted

Responsible for keeping interior and exterior of the store up to established company standards in terms of facility maintenance, proper merchandising and suitable marketing procedures

Effectively manage Mystery Shop scores and implement plans to improve scores

07/2001- 08/2006 Dixie Erectors Mableton, GA


Weld all assemblies in accordance with shop card specifications as required.

Follow all Safety and Quality rules and processes to ensure a safe working environment, and the production of high quality products.

06/191994-5/2001 Wild Bills Boyle, MS

Assistant Manager

Overall store retail/commercial management, supervision, and policy implementation

Employee staffing, training, and development

Inventory management

Customer service leadership


2017 Bachelor’s Degree: Business Administration and Marketing: American InterContinental University Schaumburg, IL

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