Customer Service Engineer

Raj Nayansinh B

Derapole, Babajipura, Rajmahel road, Vadodara.

Email: **********@*****.**.**

Contact Number:+91-909*******

CAREER OBJECTIVE:

I want to work in a department which will provide me an atmostphere where I can develop myself & I can learn management,planning & conceptual skills of a business.

STRENGHTS:

(1)Attitude: - Positive attitude towards the work is my main strength.

(2)Leadership: - I don’t wait for someone to tell me, instead if I see there is a need, I assume responsibility & take charge & do necessary to close the gap.

(3)Networking: - In my 9 years of career I build a good network in varied departments. This helps me to face a opinion from others.

EDUCATIONAL QUALIFICATION:

Course

Board/University

Pass Out Year

Class

G.A.D.C.S (B.Sc.)

LONDON SCHOOL OF ACCOUNTANCY AND MANAGEMENT

Dec.2011

First

B.A (ENGLISH)

M.S.University

Oct.2014

Second

H.S.C.

G.H.S.E.B

2003

First

S.S.C.

G.S.E.B

1999

First

OTHER EDUCATION:

APRIL 2009 International English Testing Language System

Provide good knowledge about international language by modules like speaking, reading, writing, listening.

AUG 2004 Computer Hardware Training

Provide knowledge about different types of hardware and how to tackle it and how it works with each other.

SUMMARY:

More than 10 years of experience in implementation, managing and troubleshooting of Hardware, Network & Server infrastructure. Good understanding of Network and skills to troubleshoot Network related issues. Experience in providing technical support to customers within SLA.

WORK EXPERIENCE IN UK:

Company

Desingnation

Date of Joining

Date of Leaving

McDonalds

Customer Service Executive

July 2010

Dec 2011

Stansted Express

Customer Service Assistant

Oct 2009

June 2010

WORK EXPERIENCE IN INDIA:

June 2012 – till date Larsent & Toubro

Thru. CMS IT Services Pvt. Ltd.

Server Administrator / Senior Customer Support Engineer

Key achievements & Responsibilities

Designed, implemented and managed institute’s server setup with Microsoft Active Directory on 2003 Server.

Managing Access Matrix server for attendance report for all users.

Managing in house exam portal MyQHub (SQL Server).

Responsible for AD & DC servers.

Cisco Webex adminstrator(responsible for webex creating and run smoothly for online session of project management).

Managing servers for in house project management softwares (i.e. Expert choice,Palisade,Primavera,Risky Project,Tilos).

Managing symantac server for daily antivirus defination update.

Managing application server for required updates of patches.

Responsible for smooth network connectivity in Classrooms, Conference rooms & Video Conference rooms at L&T Institute of Project Management (L&T I’PM).

Managing in house CCTV server.

Lync 2010 supports for end users.

Managing & Maintaining 200+ PC’s with required Hardware & Software’s.

Conducting Video conference using Polycom HDX8000 & Cisco SX-20.

Providing on call support to Engineers at project sites.

Responsible for weekly & monthly check of Windows/Software updates,Projector lamp hour’s utilization & other IT infrastructure issues.

Managing IT infrastructure network design using Microsoft Visio for better identification of problem.

Responsible for ready availability of IT equipment’s including PC’s, Projectors, Software’s & Network at L&T I’PM.

Configure, Manage & Troubleshoot Microsoft Outlook 2010.

Installing & managing Symantec Endpoint Protection Antivirus.

Managing Weekly & Quarterly system updates.

Managing & Maintaining Network Printers.

Hardware & Software Inventory Management.

June 2008 - September 2008 CMS Computers Ltd.

Computer Hardware & Network Engineer

Key achievements & Responsibilities

Have to look after big Multi-National companies.

To Give service of computers in many reputed companies.

To solve out hardware, soft wares, printers or network issues of customers.

To look after networking system of companies like Reliance, Tata, HDFC, Aditya Birla, Axis, Kotak Mahindra and many more.

Jan 2004 – April 2008 Aantriksh Computers

Senior Engineer

Key achievements & Responsibilities

Have to look after my juniors and have to collect work report of whole day from all.

Manage bank accounts and make sure about inward and outward cheques.

Have to look after stock materials and look after new inward and outward materials.

Collect call from customers and divide among juniors.

Look after some special customers. Provide service to needed customers.

Assembling of new computers, install software and make sure its work properly.

Go to customers place and solve their issues about hardware, software, printer or network.

Skills :

Aptitude to IT technology

Microsoft Outlook Suite

Microsoft Windows Suite

Configuration of Outlook

Video Conference Device (VC device)

Audio Conference Device

Configuration of Network Switch

Configuration of Router

Managed symentec antivirus server

Assembling of Computers

Managed Wireless Network

Network Printer & Scanner

Personal Details:

Nationality: Indian

Marital Status: Married

Languages: Gujarati(1st Language) / English / Hindi

Educational Status: Completed

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