Manager Executive Assistant

Shermaine Freeman

Sandy Springs, GA ***** • ****************@*****.*** • 340-***-****

linkedin.com/in/shermaine-freeman-11772974/

Executive Assistant / Office Manager

Dynamic, results-oriented administrative professional with demonstrated capacity for supporting fast-paced office operations with accuracy and confidentiality.

Key Qualifications

Adaptable and goal-oriented, with strong business acumen and industry knowledge. Proven aptitude for organized correspondence, data collection, personnel management, sales strategy, and fiscal documentation.

Adept at improving customer experience and satisfaction through consistent professionalism and streamlined administrative/procedural processes.

Excellent organizational, analytical, and problem-solving skills leveraged in a wide variety of leadership roles to enhance productivity and public perception.

Proficient in Sage 50 Accounting Software, Kronos Software, SAP Programs, POS Systems, ADP Software, and Microsoft Office Suite. Skilled in technological systems, with ability to learn new software quickly.

Professional Experience

BCBGMAXAZRIA – Atlanta, GA

Sales Manager, 2017 to Present

Oversee pursuit of company sales goals, forecasting needs, developing action plans, and monitoring sales progress via daily worksheets. Maintain up-to-date budget forms, implement store presentation projects, and manage daily opening/closing operations. Recruit, hire, and train sales associates and supervise staff (including management).

Standard Aviation, LLC – Saint Thomas, USVI

Office Manager / Executive Assistant, 2017

Directed front/back office administration, including all confidential correspondence and fiscal management; utilized digital and analog calendars to ensure consistent organization of daily activity schedule. Generated/processed invoices and maintained daily banking/reconciliation, accounts receivable/payable, cash receipts/disbursements. Created and maintained multiple spreadsheets to track third party orders, inbound fuel information, and equipment maintenance. Recruited, trained, and supervised office/line staff, coordinating shift schedules/payroll/new hire paperwork and leveraging excellent communication skills to foster efficiency and positive team collaboration. Fielded customer requests and provided aircraft information to external parties; coordinated with Government Port Authority and Customs Office to ensure constant compliance to regulations. Worked directly under President with confidential information.

Selected Contributions:

Slashed outstanding invoices from 40% to 2% within a month of onboarding.

Streamlined office efficiency through creation of operational procedures and policies for office staff/line crew.

Collaborated on composition/implementation of employee handbook.

BCBGMAXAZRIA – Saint Thomas, USVI

Store Manager, 2010 to 2017

Promoted regularly in consistent recognition of skill and work ethic, from initial position as Sales Associate, to Keyholder, then Assistant Manager, and finally Store Manager. Steered store employees in constant pursuit of sales objectives in line with company brand, exercising creative discretion and critical judgment to develop and execute strategies. Coached associates on sales tactics, store procedure, and visual/personal presentation; partnered with District Manager to support other Store Managers. Drove revenue with clientele programs and maintained data worksheets for daily sales numbers.

Selected Contributions:

Led store to first million-dollar sales goal in 2015 and achieved third place in Year Volume company-wide in 2016.

Reduced inventory results to less than 1% four years in a row.

Achieved Top Comp performance with a range of 4% to 16% over four consecutive years.

Nearly doubled store’s client base sales, from 25% to 40% of business.

Successfully coached and mentored two Assistant Managers to promotions to Store Manager.

Hudson Management Group – Saint Thomas, USVI

Billing Specialist / Administrative Assistant, 2010 to 2012

Managed daily billing/collections, including coordinating/recording deposits, invoicing insurance customers, processing checks, and updating Daily Cash Receipt worksheet; communicated any issues to appropriate internal staff. Maintained general account balances and paid invoices, fielding inquiries from captive insured and assisting clients with claims. Created and maintained spreadsheets for up to 10K data points.

Selected Contributions:

Promoted to Billing Specialist from customer service role within nine months due to accuracy and initiative.

Education and Certifications

Master of Science, Project Management (in progress)

Columbia Southern University, Online

Bachelor of Science, Business Management

University of the Virgin Islands, St. Thomas, USVI

Senior Class President

Certificate, Event and Wedding Planning (in progress)

QC Career School, Online

Lean Six Sigma White Belt Certified Project Management Essentials Certified (PMEC)

Member, Alpha Kappa Alpha Sorority, Incorporated, Saint Thomas, USVI (4/2012 – Present)

Alumna, Upward Bound College Preparatory Program, Saint Thomas, USVI (6/2004 – 5/2007)

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