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Customer Service Sales

Phoenix, Arizona, United States
August 30, 2018

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Rachel Elizabeth Banks

**** * ***** ***** ****

Phoenix, AZ 85006






The Ohio State University

Bachelor in Economics

Columbus, OH

May 2018





Steak 'n Shake


Cincinnati, OH

Summer Job 2017


Took food and Drink orders and received payment from customers

Clean, stock, and restock workstations

Handled currency and credit transactions

Resolved complaints promptly and professionally

Used point-of-service (POS) computer system for automated order taking


Panera Bread

Crew Member

Columbus, OH

November 2015 - March 2016


Maintained high standards of customer service during high volume, fast-paced operations

Built loyal clientele through friendly interactions and consistent appreciation

Promptly handled guest concerns and complaints

Stocked and maintained cleanliness of stations


Butterbee's American Grille


Mt Orab, OH

Summer 2015


Responsible for coordination of up to 18 servers

Quickly set up, and cleared tables and stocked all service stations

Guided guests to their table

Received frequent customer compliments for going above and beyond normal duties

Continuously monitored dining rooms for seating availability, service, safety, and well-being of guests.

Routinely supported other areas of the restaurant including answering the telephone, taking reservations, and take-out orders.


White Castle

Crew Member

Cincinnati, OH

February 2014 - March 2015


Prepared food according to customers’ orders, or supervisor’s instructions.

Assembled food orders while maintaining appropriate portion control

Operated drive-thru window and sales register quick, and efficiently.

Delivered quality service by providing a warm and welcoming environment

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours





Ambitious student with excellent research, time management, and problem-solving skills

Strong Work Ethic

Ability to work in groups

Quick Learner

Organized multi-tasker

Critical thinker


Personable and approachable

Analytical and quantitative skills



Risk Analysis

Conduct research, prepare reports, or formulate plans to aid in solutions for economic problems that arise from production and distribution of goods and services.

Collect and process economic and statistical data using econometric and sampling techniques

Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Design policies or make recommendations for solving economic problems

Analyze data using models and statistical techniques

Interpret and forecast market trends

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