Engineer Service

Stephanie Baker

Cell: 808-***-****

Email: **********@*****.***

Top Secret Clearance (SCI Eligible) – Oct 2021

OBJECTIVE

Seeking a challenging position with the opportunity for growth in a dynamic fast pace and engineer technical solutions

PROFESSIONAL QUALIFICATIONS

Leads and directs other telecommunications employees; size of crew varied depending on the project

Interact with multiple personnel to accomplish plans/projects; negotiating and resolving intricate problems, records, stores, maintains, correlates, and reports the status

Provides technical advice and direction to all outside agencies on planned circuit activations, changes, deactivations, or installations.

Provide technical engineering support to the DISN transport and Global-net-centric solutions, systems development, systems design, systems architecture, end-to-end circuit engineering, software engineering, test and evaluation, quality assurance, security engineering, network engineering, systems engineering or systems analysis.

Identifying, documenting and verifying a system's configurable items; recording the configuration of an item;and controlling changes to an item and its documentation.

Ensure effective support of the Firm’s server environment and related components including server performance monitoring and reporting, tuning, system software patching, and troubleshooting.

Monitor, test and review security systems identifying abnormal or suspicious activity, collect appropriate data to triage and escalate for tier 2 investigation.

Monitor a wide variety of information and network systems that include, but are not limited to: telecommunications circuits, routers, switches, VoIP systems, servers, and operating systems

Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.

Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams with proper documentation and notification.

Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.

Responsible for resolving production incidents by working with internal and external technology support organizations; is accountable for owning the incident and driving through to resolution.

Performs initial tier 1 troubleshooting techniques in attempt to resolve incidents related to Network, Telecom, and Data Center related facilities. Escalates using official escalation procedures when appropriate.

Responsible for managing service requests and executing standard changes with minimal supervision. Communicates, collaborates, and acts as a team player with others in order to ensure continuity and coordination of services while executing these changes.

Responsible for developing and writing operations processes and procedures.

Notify and engage third-party service providers of issues, outages and remediation status.

Initial incident management coordination by opening conference bridges, notifying proper staff and managers of major issues or outages, facilitating proper communication with Service Desk staff, and managing outage communications.

Provides briefings and other communication for sharing ideas and proposals for concepts that are often controversial or novel, providing technical defense as needed.

Experience providing technical and administrative management solutions and recommendations in resolving problems associated with telecommunications systems, facilities and services.

Experience with writing administrative correspondence, trip reports, operating instructions, technical studies and recommendation reports.

Experience with arbitrating, negotiating, consulting, advising and providing written documentation.

Perform analysis, design, engineering, evaluation, integration and upgrading of existing and future networks including technologies such as satellite communications (SATCOM), RF and cellular communications systems, SONET, ATM, Wave Division Multiplexing (WDM), advanced networking services and performance of WDM fiber optic communications systems and other emerging technologies.

Planning, assigning, and directing work; appraising performance; rewarding and disciplinary actions when required; and addressing complaints and resolving problems.

Responsible for working and partnering with other network engineers in implementing and monitoring local area networks that typically link to numerous computer platforms, operating systems and network topologies across a widely dispersed geographical area

Provides guidance and technical oversight of the Defense Information Systems Agency (DISA) contract, to support the Military Departments, to include the Army, Navy, Air Force, Marines and all other DOD organizations, to provide a wide-range of telecommunication's scope and overall mission impact requirements.

Providing technical guidance, assistance and advice application of advance new theories, concepts and developments to telecommunications problems not susceptible to treatment by conventional methods, technology or procedures

Making decisions and developing policies for innovative telecommunications program requirements;

Providing authoritative interpretations and guidance to management officials and other telecommunications specialist, (i.e. resolves issues involving conflicting telecommunications requirements, etc.)

Knowledgeable of SafeNet Encryptors for Commercial Network Encryption, this includes identifying, security procedures, circuit paths, speeds, trouble shooting, and reading circuit diagrams for our client

Establish coordinating security procedures to implement guidance throughout the projects worked on and assigned to others.

Knowledge of project management techniques, including leading or managing technical projects related to spectrum dependent systems.

Ensures grounding and bonding are compliant with applicable standards and codes.

Oversees or assists in the installation of structured cabling systems (fiber optic and copper).

Oversees or assists in building telecommunication closets while adhering to applicable standards and specifications.

Oversees or assists in testing and troubleshooting of structured cabling systems.

Ensures transmission fundamentals of copper and fiber media are maintained.

Recognize operational problems, make appropriate decision and take responsible action, and leads a team effort, as needed, to ensure systems remains on-line.

Works with vendors and customers to assess their needs, provide information or assistance in troubleshooting, resolve their problems or satisfy their expectations.

Knowledgeable of available products and services; is committed to providing quality products and services

Communicate effectively and efficiently through oral and written with customers, shareholders and co-workers.

Plan, install, operate and maintain commercial communications infrastructure with hands on application in cabling infrastructure in both outside plant (OSP) and inside plant (ISP).

Worked between vendors and contractors by verifying the statement of work at the point of demarcation to physically extending services such as T1, SONET, ATM, DSL and dedicated lease lines to the customer premise equipment.

Troubleshot and resolved variety of local and remote digital signal processor issues with the JDSU 8000, 5800 and HST 3000-bit error rate tester.

DISA testing standards on a T1, DS1 through OC192.

Travel to sites to conduct acceptance test and troubleshooting on circuits ranging from T1, Ethernet and DS1 to OC192 circuits.

Read test results and provide sound judgment to the customer.

Calculate BER from test to notify how well the test is running to the customer

Utilize equipment to support fault detection, correlation, performance metrics and reporting to support service level agreements

Provide excellent customer service for and with the US Military personnel, US Government, Foreign Relations and Commercial Vendors

Process and administer Work Orders, Visio, International Travel, Site Surveys, Inventory and Security documents

Traveled Asia Pacific frequently to Hawaii, Guam, Alaska, Japan, Okinawa, Australia, Singapore, Puerto Rico and South Korea

Base access to numerous of sites (Makalapa, Pearl Harbor, Hickam, Kaena Point, NCTAMS Wahiawa, Schofield, Fort Shafter, Kaneohe Marine Core Base, Wheeler, Ford Island, FBI building, DISA and DOD buildings).

Knowledge of DISA QA standards to perform a flawless installation.

Uses knowledge of experience with Outside Plant operations to ensure rodding, roping, fiber splicing and tipping are properly performed.

Troubleshoots entire communications system to determine if problems are related to hardware or cabling.

Tests and evaluates newly installed or existing hardware to determine efficiency, reliability and compatibility.

Utilizes technical manuals and brochures to determine equipment which meets establishment requirements.

Visits vendors to learn about available products, enhancements or services.

Reviews timesheets and expense reports for accuracy, approves these documents and ensures they are submitted in accordance with company procedures.

Complies reviews and/or submits other reports, such as site reports or project status reports, as required by management.

Supervises responsibilities in accordance with the organization's policies and applicable laws.

Identified individual functional requirements in order to determine extent of access needed on job sites and to ensure access is provided to authorize personnel.

Work Experience

Telecommunications Technician IV/Quality Assurance Inspector – NCI Information Systems, Inc

October 2017 to Current 40 hours

Supervisor: George Fewell 801-***-****

Overseeing contractors with Quality Assurance/Milcon Project U.S. Army.

Knowledge of the ANSI/TIA/EIA standards and BICSI telecommunications installation

Observing OSP (Outside Plant) and ISP (Inside Plant) making sure contractor work is being done correctly within OSHA, ISO and U.S. Army standards.

Read all drawings and make changes in Visio as needed.

Identified problems and determines accuracy and relevance of information with the customer or vendor to use sound judgment and listen to customer and vendor’s issues. To generate and evaluate alternatives and to make recommendations to solve the issue as quickly as possible.

Perform Administrative duties as required.

Ensures fire stopping procedures are accurate and in compliance.

Electrical Technician III/Telecommunications Technician - DRS Technologies, Great Lakes Naval Station

October 2016 to November 2017 (Contract) 40 hours

Program Manager: Terri Kaiser-Parlette 843-***-****

Direct and oversee vendor projects.

Authorize and keep track of Vendor contract finances.

Create ITPR’s.

Enter authorized project finances into WAWF.

Take care of and trouble shoot and replace if needed Telecommunications on Naval Base.

Inventory of all Telecom equipment.

Trouble shoot DBIDs scanners at Naval Base Gates.

Performed Administrative duties as required.

Technician IV-TurnKey Network Solutions, Grand Rapids, MI

June 2016 to August 2016 (Contract) 40+hours Contract ended

Manager: Dave Barnes 616-***-****

Tested and repaired newly installed or updated equipment to ensure functionality and conforms to specifications using test equipment and professional observation and experience.

Upgrade and enhance customer’s communications capabilities.

Participation in electrical technology training systems

Experience included: DSX1, DSX3, DSL, DSO, Fiber Optics, Grounding, Basic Electrical, Iron work, Wire Wrapping, Color Codes, Rectifiers, BDFD’s, H- Taps, C- Taps, Sewing Cable, Fire Stopping, Setting Bays, Conduit, Lights, Read Drawings and Specs. Power and cable removal, Installation of 750 MCM down to P wire, all systems included.

Site Survey Technician-Linderlakes Corporation

February 2016 to June 2016 (Contract) 40 hours Contract ended

Supervisor: Eris Navo 909-***-****

Site surveying commercial business’s.

Identifying existing service or non-existing service from telephone poles to commercial buildings.

Measuring distances for aerial cable and underground cable runs.

Reading OSP drawings, as-builds and red lines.

Unemployment

June 2015 to February 2016

Contract ended was laid-off

Telecommunications Technician III/Quality Assurance Inspector – NCI Information Systems, Inc

August 2013 to June 2015 40 hours Contract ended

Supervisor: George Fewell 801-***-****

Overseeing contractors with Quality Assurance/Control Hawaii 12 Project U.S. Army.

Knowledge of the ANSI/TIA/EIA standards and BICSI telecommunications installation

Observing OSP (Outside Plant) and ISP (Inside Plant) making sure contractor work executed and complying with OSHA, ISO and U.S. Army standards.

Interpreted all drawings and made changes as required.

Identified problems and determines accuracy and relevance of information with the customer or vendor to use sound judgment and listen to customer and vendor’s issues. To evaluate and engineer solutions and recommendations to solve the issue as quickly as possible.

Performed Administrative duties as required.

Ensures fire stopping procedures are accurately followed.

Network Engineer Associate B - Harris Corporation, Honolulu, HI

February 2011 to August 2013 40+ hours

Supervisor: Chris Rios 702-***-****

Work to ensure that the site network and network management environment is reliable and that performance exceeds that of contracted service levels, Asia Pacific DISA

Participate in the documentation of the design for local and remote WAN/LAN networks

Serve as an escalation point for network issues including backbone routing, customer router configuration and Internet related services

Certifying Safenet Encryption equipment

Install and configure 2811 Cisco Routers and varieties of Node chassis, VAM cards, VAM Chassis, Safenet Encryptions, Endace and Network Monitoring Systems for DISA (ONS 154544)

QAI (Quality Assurance Initiative) and Preventive Maintenance on all equipment and circuits

Pass Port renewal in 2021, CAC Card and International Driver’s license

Tests and evaluates newly installed or existing hardware to determine efficiency, reliability and compatibility.

Utilizes technical manuals and brochures to determine equipment which meets establishment requirements.

Visits vendors to learn about available products, enhancements or services.

Compiles reviews and/or submits other reports, such as, site reports or project status reports, as required by management.

Performs installation, maintenance and repair of telecommunications systems. Installs, maintains, repairs voice, data and wireless communications systems.

Maintains telecommunications equipment, installs, rearranges, removes equipment and associated wiring.

Interprets service orders, circuit diagrams and electrical schematics.

Tests, locates, repairs equipment problems associated with trouble calls and performs routine maintenance.

Verifies work order information and receipt of all necessary equipment and information.

Provides guidance and work leadership to less-experienced technicians.

Maintains current knowledge of relevant technologies as assigned.

Education

Huff High School, El Central, California- Graduated with diploma

Phoenix College- not completed

CERTIFICATION

OSHA 10 Certified

LTC 103 Installation Training Certified

Fire Stopping Certified

International Standard Operations Certified

Quality Certified

Certificate of Achievement: Premises Distribution Wire and Cable Course Certified

Computer and writing skills; including Windows, Word, Excel and Standard Office Certified

Basic Electrical Certificate

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