Customer Service Sales

Lauren Carlson

707-***-**** *************@*****.*** Honolulu, HI

PROFILE

Diligent beverage sales specialist from Napa Valley equipped with the highest standards in work performance, customer satisfaction, and overall quality of all facets of any business.

Paramount sales, marketing, and relationship building abilities adapted to any environment.

SUMMARY OF QUALIFICATIONS

Phone/In-House Sales Experience

Extensive Wine/Spirits Knowledge

Food/Wine/Spirits Pairing

Relationship Building/ Customer Relations

PROFESSIONAL EMPLOYMENT EXPERIENCE

Bartender, Memoirs Events, May ‘18- Present

Crafted cocktails at both high volume and intimate events.

Performed proper tableside wine service.

Server, Stripsteak Waikiki, Aug. ‘16- Nov ‘17

Opened and sustained top sales in a high volume, Mina Group restaurant.

Upsold and paired wines and spirits with diversified dining courses.

Maintained notes on guest preferences to maximize sales and deliver personalized customer service.

Built relationships with guests for customer service and client retention.

Bar Staff, Goose & Gander, Aug. ‘15- Nov. ‘15

Trained on world-class spirits, liqueurs, and classic cocktails.

Sold craft cocktails and spirits at the bar known for the best drinks in The Napa Valley.

Carved ice and helped behind the bar.

Wine Slinger, Bounty Hunter Wine Bar, Nov. ‘14- Jul ‘15

Blind tasted 40 wines by the glass in order to obtain position.

Sold wine and whiskey clubs, flights, and bottles.

Strengthened my palette and knowledge for rare wines and whiskeys.

Wine Sales Associate, Nakedwines.com, Aug. ‘13-Nov. ‘14

Sold wine clubs and cases over the phone and in-house.

Sold and tasted wines from regions all over the world.

Booked companies for events from lists of leads I created.

Found solutions when customers requested to cancel their memberships and turned them around.

Coffee Server, The French Laundry, Mar. ‘13-Aug. ‘13

Finessed my ability to work seamlessly under pressure while performing three Michelin star service.

Performed above my job description by running food and backwaiting.

Attended, Napa Valley College, Napa, CA 2010-2014

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