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Manager Service

Mississauga, Ontario, Canada
August 27, 2018

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Summary: Innovative and highly motivated Senior IT Architect with a strong technical background, initiates change and implements new processes, possesses self-discipline and ability to manage and co-ordinate diversified tasks in Information Technology and apparently transform it into effective and efficient systems.


: MBA (Master of Business Administration in Information Technology)

Birla Institute of Technology, First Class with Distinction, GPA 8.0

: B.E. (Bachelor of Engineering in Electronics and Communications)

National Institute of Technology, India

: Registered for Humber College for IT Infrastructure Bridging Program includes Red Hat Linux Admin course.


ITIL Certification : ITIL Certification in IT Service Management Reg.# 5150845.20315614

AWS Certification : Amazon Web Services Certified Solutions Architect –Associate Validation Number WGKQMNGC2ERE1ECY

VMware Certification : VCP 6 – DCV Certified ID# VMW-01706664G-00571952

Novell Certification : CNA – Certification ID# - 9778306

Cisco Certification : Cisco Certified Network Associate – Cisco ID# CSCO10967076

Microsoft Certification : Microsoft® Certified Systems Administrator MCSA ID#3041075

: Microsoft® Certified Professional MCP ID#3041075

ICDL Certification : ICDL Certification – License No. GCC 050 064446

Completed Course’s : Project Management Professional (PMBOK Fifth Edition)

: VMware VSphere: Install, configure, Manage [VCP6.0]

: Microsoft Certified System Engineer

: Virtualization with VMware and Hyper-V

: IELTS Passed with Band 7.0

: C++ from Bureau of Information Technology

: Configuring and Administering Microsoft SharePoint

: Web Caching Fundamentals from Blue Coat Systems

: Advanced Content Accelerator Deployment from Blue Coat Systems

Interpersonal Skills : Training obtained in

Active Listening Skills – Spearhead Training

Excellent Customer Service – Spearhead Training

7 Habits – Franklin Covey

Team Building Workshop

Decoding Body Language

The Power of Tapping


Dubai Men’s College - Senior Officer IT Dec 2015 –July 2017

Dubai Women’s College – IT Administrator (Labs) July 2007 – Dec 2015

Implemented mobile technology for IPAD using Apple Configurator and mobile printing technology using Printopia in Mac machines integrating all print queues using Pcounter.

Maintaining Active directory and Group Policy for users by validating users and group which changes dynamically using scripts.

Implemented and maintained desktop and laptop labs, deploying images, patches using SCCM and Microsoft Deployment Kit and user deployment of Office 365 on client laptops.

Managing licensing server for all the software’s, taking care of the user restrictions, vendor support and upgrade.

Configured Microsoft Exchange accounts, Created and maintained SharePoint site for uploading SOP for every process and common troubleshooting procedure for helpdesk, Windows 10 and other software.

Handled application support in SharePoint 2013 by developing content modules, forms generation with queries and workflows.

Change Management - Managed changeover from Tivoli Storage Manager to Microsoft System Center Data Protection Manager with Tape Library TS3310 to backup all Microsoft Applications, monitoring performance and service continuity.

Configured Microsoft Exchange accounts, Created and maintained SharePoint site for uploading SOP for every process and common troubleshooting procedure for helpdesk, Windows 10 and other software.

Implemented Incident Management using Microsoft System Center Service Manager to track, monitor and resolve incidents from users, preparing reports & educating staff through workshops and documentations.

Played a key role in escalations of technical issues by analyzing them and finding a work around to avoid further reoccurrence and assigning proper technical support to keep service continuity.

Designed multimedia labs using TLC 3000 Tandberg, Sanako system from initiating vendor purchase, Implementation and training staff.

Thorough hands on working knowledge of WSUS Microsoft update service and Deepfreeze to centrally control and lock all desktops in the entire campus.

Maintained knowledge base articles in service manager by coordinating with the IT helpdesk for all the common IT related problems, providing instructions to resolve incidents and recurring incidents were marked for problem management.

Designed evaluated, implemented and trained staff in video conferencing using Lifesize team 200, Polycom VSX 6000 and Zoom cloud conferencing, record sessions and publish contents for offline viewing.

Played key role in analyzing requirements for network infrastructure, cabling, UPS, CCU for datacenter and IDT’s starting from purchasing to implementation.

Trained Staff and Students on network security operations including log-in procedures, online software management, permissions, printing issues and use of engineering software.

Designed IT labs with Cisco 2975 series switches Cisco 2600XM series routers, cabling from patch panels to terminals thus promoted conducive networking learning among students.

Co-ordinated and maintained procedure for upkeep of hardware equipment’s, storage for future requirements, managed in-house and warrantee repair to meet service level objectives.

Managed transformation of Horizon library catalogue client/server application with SQL as the backend to cloud based Millennium catalogue by making an in-depth investigation for options and parameters to be migrated.

Developed and maintained online site for technical and user support procedure manuals, reference guides to software installations and hardware related documents promoting self-service for clients.

Disaster Recovery - Responsible for the risk assessment for all the servers and SAN storage and provide impact analysis and recovery plans by using relevant backup strategies.

Fujairah Men’s College - IT Support Administrator: Aug 2004 - Jul 2007

Abu Dhabi Men’s College - IT Technician: Jul 1997 - Jul 2004

Pivotal in maintaining the Novell Network starting from the installation of the Novell Server 6.5 to the User Management and assisted in migrating from Novell Netware 5.0 to 6.5 onto DELL Servers.

Shouldered responsibility of troubleshooting laptops in a wireless environment, deploying image on laptops using Image Blaster or Norton Ghost.

Responsible for installing Electronic Smart Boards, configured & maintained language lab Imperata used to deploy audio/video content to student workstations & controlling clients from the master computer.

Single handedly designed multimedia lab TLC 3000 language lab for deploying Audio / Video content on student laptops for language learning.

Created course content for Independent Learning Center, using Blackboard application system which was used by the staff and students to learn about the resources available in the center.

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