Support Technical

TU NGUYEN

**** ******* ******* **.

Fort Worth, TX 76123

Contact: 682-***-**** (cell)

Email: ********@*****.***

In search for a position in an IT Technical Support, Computer Support, POS Installation and/or any Computer or Electronics Technical related.

HIGHLIGHT OF EXPERIENCES

•Over 20 years’ experience in IT Technical Support /Windows Migration/Network troubleshoot/Configuration, Remote Desktop and VPN connectivity

•Support Mac/Windows including all version of Windows, Windows Server, network accessible, storage devices, routers, printers, copiers, peripherals, cabling, and software.

•Deployment, Design, Upgrade, Installation, Setup and Configuration,

•Knowledgeable of electronics using schematic and work with most testing equipment. Troubleshoot to component levels.

•Supportive, patient and works well with others.

WORK STATUS

U.S. Citizen

EXPERIENCE

January 2010 - Present – Lady Nails & Spa, Weatherford, TX

IT Technical Support/Manager

Provide remote and on-site remediation of technical issues related to core business applications such as Microsoft Windows based PC's and laptops, network accessible storage devices, routers, printers, copiers, peripherals, cabling and software.

February 2008 - December 2009 Arlington Cancer Center, Arlington, TX

Jr. Network Administrator

Responds to software, hardware, migration and network problems. Configures, implements, installs, repairs, and maintains data voice, and network communications systems, using hand tools. Implements recommended equipment modifications and enhancements in accordance with user request and business objectives.

November 2000 - December 2007 Hanna Isul Skin Therapy, Inc., Fort Worth, TX

IT Technical Support

Support sales efforts by providing technical recommendations when needed. Responsible included desktop support and troubleshooting, software installations and updates, smart phone and tablet support and troubleshooting, hardware maintenance, antivirus and firewall implementation. Employee training, and implementation of the firm’s technology policies and procedures.

September 1997 - November 2000 Exodus Computers, Inc., Fort Worth, TX

Computer Support Field Engineer

On-Site and In-House support including: Installing, configuring, securing, maintaining, and upgrading the computing systems and services, including servers, Microsoft Windows based PC's and laptops, network accessible storage devices, routers, printers, copiers, peripherals, cabling, and software.

April 1996 - Jan 1997 Lockheed Martin, Fort Worth, TX

Computer Support Technician

Sub-contractor for CSC at Lockheed Martin. Support the infrastructure of upgrading and implements new computer equipment to end-users. Also support end users in daily operation with computer hardware, software and related network problem.

March 1994 - August 1995 Enhanced Computers Enterprise, Grapevine, TX

Computer Technician

Work as an On-Site and In-House Field Services Representative. Repair & troubleshoot problems from a single desktop PC computer to a powerful network. Repair printers, monitors and PC to component level. System installations, upgrade, networks, and support customers in technical problems.

EDUCATION

Certificates of Completion

In progress getting an MTA Certificates – 2018

Certificates: Windows 10 Networking - 2017

MS Windows 10 Essential Training Certificates – 2015

Windows 8 Essential Training Certificates -2012

iPhone, iPad & ITunes 10 Essential Training Certificates -2012

January 2000 Dallas, Texas

Course of Advancement: Installing and Configuring Microsoft Windows 2000 Files, Print and

Web Servers. Pre-Installing and Deploying Microsoft 2000 Professional

Received Certification

Certificates of Completion received in 1991 to 1992 - Seattle, WA

Received Certificate Completion of AST Service Training.

Received Certificate Completion of Leading Edge Service Training

Received Certificate Completing of Okidata Printer Training – June 1991

March 1985 Microcomputer Technology Institute - Houston, TX

Received a Diploma Technical Vocational School

May 1982 City College of San Francisco - San Francisco, CA

A.S. Degree in Digital Electronic Technology

November 1979 School of Communication Electronics - San Francisco

Received a Diploma Technical Vocational School

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