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Customer Service Manager

Crystal Lake, Illinois, United States
August 27, 2018

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Objective I want to utilize my experience and knowledge to provide confident, reliable and detailed

services to the role provided to me.

Experience Centegra Healthbridge Fitness Center, 2010 - present Manager on Duty/ Customer Service Specialist/Child Care Supervise the facility during the hours of operation that the full time Managers are absent. Responsible for customer service, department productivity, membership issues, safety and mechanical challenges. I perform pool readings as well as checking equipment. Initiating safety and disaster procedures such as Code 99, fire evacuation and power loss issues when necessary. I am responsible for opening the facility, checking members and guests in. Other responsibilities include; answering phones, processing POS transactions, contact person for fielding questions and directing members on key club amenities. Dundee Township Park District, Randall Oaks Zoo, 2005 - 2016 Manager on Duty/Lead Zoo Staff/Animal Care/Cashier Randall Oaks Zoo fulfilled my passion to work with animals. Originally I volunteered my time before being hired as a cashier, but quickly moved up to Animal Care, Lead Zoo Staff and eventually MOD. My role as MOD had me oversee zoo and park operations, including customer service for our guests as well as supervising 6+ employees. Responsibilities included: cleaning, feeding, animal training, enrichment and husbandry, customer service, making bank deposits, opening and closing the park when reserved. Lake Forest Park District, 1991-2014

Skating Instructor

I worked under a former Olympic skating coach to teach children of all ages and adults all levels of figure skating. We created an 8 week training program and tested participants at the end of each level.

Dental Care of America, 1986-2014

Office Manager

I originally assisted with basic office task including filing and mailing. Shortly after, my job description expanded to include customer service. This included file management, data entry, individual billing, commercial accounts, accounts payable and accounts receivables as well as processing payroll and commissions for a small business. Education Eastern Illinois University Harper College Bachelor of Science in Zoology, 1990 Associates in Arts 1988 Associates in Science 1988

Skills Data entry alphanumeric 11927 kph, 100% accuracy Data entry 10 key 13740 kph, 100% accuracy

Typing 62wpm

I am proficient with Mac OS X/PC Windows 7 and Microsoft Office Quickbooks

Cathie Hemesath 1742 Ashford Lane

Crystal Lake IL

M 847-***-****

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