Manager Active Directory
Resume:
Patrick Kinsella
*******.*.********@*****.***
IT INFRASTRUCTURE MANAGER
Accomplished IT Manager with over 20 years of professional experience managing all aspects of IT Infrastructure, overseeing complex projects and leading diverse teams of engineers and administrators in a variety of industries. Committed to the continual betterment of IT Systems with a keen eye for ensuring the least amount of impact to business services. Proven record of streamlining operations through clearly defined policies and procedures, and the implementation of key systems to help manage and coordinate the efforts of IT staff. Ten years of military leadership experience, to include leading Soldiers in active combat, has provided a clarity of purpose and vision when dealing with emergency situations in the IT field. PROFESSIONAL EXPERIENCE
Manager, IT Systems \ Manager, IT Operations
Take-Two Interactive – New York, New York
June 2015 – June 2018
Managed the Global IT Systems team responsible for directly supporting the IT infrastructure of 12 international offices and four data centers, as well as supporting engineering projects for subsidiary gaming labels, most notably Rockstar Games and 2K Games.
• Managed a diverse team of Systems Engineers and Operations Engineers in multiple countries.
• Responsible for 24/7 operations supporting the global infrastructure, for both Operational and Engineering initiatives using a “Follow the Sun” model.
• Directed the Systems team through complex infrastructure projects involving IT and non-IT teams, often with as many as 15 projects running concurrently.
• Acted as liaison to help facilitate communication and coordination between business units, engineering teams, labels and upper management.
• Supported all Datacenter Operations in our US and UK datacenters, as well as server rooms in 20 offices around the world.
• Implemented a global Incident Management solution improving emergency response to IT outages and greatly reducing the impact of severity one issues on the business.
• Responsible for the monitoring and support of over 175,000 monitored services globally.
• Managed vendor relationships and IT budget for global IT Infrastructure
• Designed Network Operations Center (NOC) for consolidation of 24 hour monitoring and incident response for the entire organization to include, staffing, scheduling, runbooks, troubleshooting guides and all applicable processes and procedures.
Senior Systems Administrator / IT Manager
Arkadium Inc. – New York, New York
April 2014 – June 2015
Acting IT Director managing all aspects of IT Infrastructure for a leading casual video game company with offices in New York City and in Ukraine. The IT team consisted of both desktop support technicians supporting roughly 250 users, as well as engineers supporting the Corporate and Production Infratructure necessary to deliver quality online gaming to customers worldwide.
• Managed and supported all aspects of the production web environment, to include front end webservers, load balancers, database servers and content providers such as Akamai and Limelight.
• Worked closely with developers during the software development lifecycle, ensuring new code was deployed with minimal user facing impact.
• Managed migration from on-premise Exchange servers to Office 365 with limited disruption to company operations, and zero loss of data. (nearly 1000 mailboxes)
• Designed and implemented high availability Hyper-V cluster to replace aging standalone server infrastructure, increasing reliability and redundancy across the organization.
• Created Disaster Recovery Plan for Production and Office environments where none previously existed.
• Implemented monitoring and incident response policies, allowing for a proactive, rather than a reactive approach to incident management
Senior Systems Engineer / Team Lead
Everydayhealth, Inc. (formerly Waterfront Media) – New York, New York October 2007 – April 2014
Team Lead for Network Operations team responsible for maintaining all aspects of the physical and virtual infrastructure necessary to host more than thirty internet properties in a high availability, fully redundant, mixed operating system environment. Team included Deployment Engineers, DBAs and Systems Engineers and Administrators.
• Managed Network Operations Center (NOC) for Tier I and Tier II support for all web properties to include data center operations, load balancers, server hardware, database cluster, SAN and VMWare virtual environment, achieving a 99.999% uptime for all Production Services.
• Worked closely with Software Engineering teams to coordinate production code deployments, helping to facilitate a closer working relationship between development and Operations, creating a more DEVOPS friendly environment.
• Designed, implemented and enforced IT standards and procedures across the organization, to include implementing a more stringent software deployment methodology.
• Planned and implemented the migration of Server 2003 / IIS 6.0 applications to Server 2008 / IIS 7.5 for over 30 web properties spanning over a hundred web servers with zero user facing downtime. Network Operations Manager
Ross Computer Systems – New York, New York
November 2006 - October 2007
Managed IT infrastructure as well as research and development of proprietary application designed for handheld devices running windows mobile operating systems.
• Managed Active Directory Domain in Manhattan office
• Upgraded Domain from Windows Server 2000 to Windows Server 2003
• Managed Exchange 2000 for Manhattan office as well as National Sales Force
• Instituted Disaster Recovery and Business Continuity plan
• Responsible for the purchase and installation of all server hardware necessary to run proprietary application in customer locations throughout the country, as well as all office computer hardware Additional Experience:
Systems Integrator
Wanderlogic, Inc – Jersey City, New Jersey
June 2006 - November 2006.
Operations Analyst
Multiplan, Inc. – New York, New York
July 2005 - May 2006
Systems Administrator
Eyeweb, Inc – New York, New York
March 2000 - October 2003
TECHNICAL EXPERTISE
Expert Knowledge of:
Microsoft Windows Server (NT 4.0, 2003, 2008, 2012), Microsoft IIS 6.0/7.5, RHEL 6 / 7, Microsoft Exchange 2010 - 2013, Office 365, Microsoft SQL Server Administration (2000 – 2008), Active Directory, Radware Appdirector (ODS) Load balancers, TCP/IP, DNS, Microsoft Hyper-V, MS Deploy,. HP and DELL Server hardware, High Availability and Disaster Recovery solutions, NOC Operations, ServiceNow, Incident Management and monitoring solutions such as Zabbix, Nagios, Check_MK, VictorOps,and PagerDuty Proficient with:
ITIL methodology, Agile Methodology, DevOps, VMWare (Esxi 5.0 to 6.0), Squid Proxy, NetApp, CDN (Akamai and Limelight), Cisco switching technologies, Cisco UCS, Couchbase and Memcached, SharePoint, Backup Technologies (Veaam, BackupExec, Rubrik), SAN technologies, SSL Certificates
MILITARY DEPLOYMENTS
Sunni Triangle, Iraq
Infantryman
C co. 3-172nd Infantry (Mountain)
November 2003 - May 2005
Called to Active Duty with the New Hampshire Army National Guard. Performed over 250 combat missions in the space of 14 months. Participated in Operation Phantom Fury, the second battle for Fallujah. Awarded Medal for Valor; Army Commendation Medal with “V" (Valor) for actions in combat in Fallujah. Paktia Province, Afghanistan
Infantry Squad Leader
C co. 3-172nd Infantry (Mountain)
April 2009 – September 2010
Activated with the New Hampshire Army National Guard and deployed to Afghanistan as an Infantry squad leader, leading a nine man squad in combat operations in Eastern Afghanistan. Lead tactical site exploitation team responsible for searching locations for weapons caches, Home Made Explosives (HME), Improvised Explosive Devices (IED) and any paper or electronic evidence necessary to find links to Taliban or Al Qaeda networks. Worked with and trained Afghan National Army soldiers in Infantry tactics, intelligence gathering and TSE procedures. EDUCATION AND TRAINING
New York University
Computer Networking / LAN Administration, 1998 – 2000 School of Visual Arts
Fine Arts, 1991 – 1993
University of Rhode Island
English, Fine Arts, 1990 – 1991
Military Training:
Army Warrior Leaders Course, 11B Infantry School, 92Y Unit Supply Sergeant School, Tactical Site Exploitation Team Leader, HME
(Home Made Explosives) recognition and detection, Advanced Radio Operator, FBCB2 Blue Force Tracker advanced Operator, Combat Rifleman’s Course, Advanced Rifle Marksmanship, Combat Life Saver, Radiation Safety Officer, Information Assurance Officer, Unit Prevention Leader, Army Combatives Instructor, EMT Basic
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