Customer Service Engineer
Resume:
SAEMI RAMIREZ
**** ***** ***, ***** *****, CA ***13
*****.***.***@*****.***
Overview
Holds and maintains a Top Secret security clearance with Sensitive Compartmented Information
(TS/SCI). Trained in combat marksmanship, weapons, security, interrogation operations while adhering to laws, and military medical procedures. Certified in CompTIA Network+. Resourceful and detail- oriented; well-organized and prioritizing tasks; trained in filing and data entry; skilled problem-solver and multi-tasker who has specialized training in diverse fields. Has experience in communicating with and dealing with diverse people in casual and stressful situational environments, and handling and securing cash and electronic transactions. Able to communicate clearly and efficiently in three languages.
Professional Experience
• United States Army Reserve
Human Intelligence Collector (August 2014 – Present) 314th Military Intelligence Battalion
Bell, CA / Supervisor: SFC Calvin Kim 323-***-****
(Training dates and income varies)
Serves as an interrogator in 314th Military Intelligence Company. Conducts operations training in interrogation operation on a regular basis. Holds and maintains a Top Secret Security Clearance with Sensitive Compartmented Information (TS/SCI) required for the position. Practicing interrogation skills and techniques in every BA (battle assembly). Conducts initial screening of detainee, preparing plans to talk to detainee with interrogation plan, and write reports such as IIR (Intelligence Information Reports) and PISR (Post Interrogation Summary Report).
• United States Army Reserve Pacific Command (USARPAC) Linguist
USARPAC Coordination Element (UCE) (April 2016 – August 2016) Daegu, South Korea / Supervisor: SSG Fredercick Oh 714-***-****
(40 Hrs/wk $1050 weekly)
Served as a linguist in the Korean language to communicate between United States Army General staffs and Republic of Korea Army General staff.
• Server & Cashier (May 2013 – August 2015)
Ebi Sushi / Supervisor: Sam Trieu 949-***-****
Laguna Niguel, CA
(12 Hrs/wk, $96 weekly)
Worked as a server and cashier for approximately two years as a part time. Job duties include communicating with customers regarding their orders, inspecting orders, serving orders, as well as handling with securing cash and electronic transactions on regular basis. Organizing and prioritizing orders and communicating efficiently with customers with proper customer service.
• United States Army Reserve
Combat Medic (June 2011 – August 2014)
315th Engineer Battalion
Camp Pendleton, CA
(Training dates and income varies)
Served as part of a team of combat medics for Headquarters Company, 315th Engineer Battalion. Earned EMT License in March 2012 during Combat Medic School. Taught Combat Life Saver class on June 2013 in Arizona in order to certify other soldiers to be combat life savers.
• Server & Cashier (April 2005 – February 2013)
Arigato Japanese Restaurant
Temecula, CA / Supervisor: Sarah Kim 951-***-****
(12 Hrs/wk, $87 weekly)
Worked as server and cashier for 7 years as part time. Job duties include communicating with clients and taking their orders, inspecting and serving orders, and well as handling cash and electronic transaction on regular basis. Organizing and prioritizing orders and communicating efficiently with customers with proper customer service. Education
• U.S. Army Basic Leaders Course (BLC), Camp Parks, CA, 2016 Training in leadership, training management, map reading, land navigation, drill and ceremony, and warfighting. To advance to the rank of Sergeant.
• BA in Japanese, California State University, Long Beach, CA 2015 Learned language and culture supported by international perspectives and understanding of humanities for personal, social, intellectual and cognitive development as well as development of skills for economic self-sufficiency in ever-intertwining world of global economy. Learned Japanese focused on reading, writing, and speaking.
• U.S. Army Intelligence School, Clay National Guard Center, GA, 2014 Provides the basic qualification skills to conduct tactical Human Intelligence (HUMINT) collection operations, screening of HUMINT sources and documents to establish priorities for exploitation; planning and participating in Military Source Operations
(MSO); translating and exploiting captured enemy documents and open source publications; preparing and editing appropriate intelligence and administrative reports; filing initial data entry for screening; utilizing CH/HUMINT reporting and communications equipment; using interpreters and managing interpreter/translator operations; conducting liaison and coordination with host nation agencies; and conducting analysis and performing briefings as required.
• U.S. Army Combat Medic School, Ft. Sam Houston, TX, 2011-2012 Training in emergency care, evacuation, minor acute care, impatient and outpatient care, and basic force health protection. Specific training in combat and military operations other-than-war casualty care, tactical combat casualty care, medical care for patients exposed to weapons of mass destruction (Chemical, Biological, Radiological, and Nuclear – CBRN), deployable medical systems, aircraft and ground evacuation, and casualty triage and processing. Certification as a Nationally Registered Emergency Medical Technician (NREMT).
• U.S. Army Basic Training, Ft. Sill, OK, 2011
Basic Tactical Combat Operations: Trained in basic combat, tactical, and survival skills, basic rifle marksmanship, weapon security, nuclear biological and chemical defense, rappelling, and military customs.
Certificates
• CompTIA Network+
Honors & Awards
• Dean’s List, California State University, Long Beach
• Phi Kappa Phi Honor’s Society, California State University, Long Beach
• Certificate of Achievement
• 2 Army Reserve Components Overseas Training Ribbon
• Army Achievement Medal
• Army Reserve Components Achievement Medal
• Korea Defense Service Medal
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