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Sales Customer Service

Rock Hill, South Carolina, United States
August 27, 2018

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Rudolf W. Grau



Over 20 years of experience in financial services, securities trading, Foreign Currency Exchange and Money Market Services. Extensive international experience – fluent in English and German, skilled web researcher with experience in consumer products building and testing. Proven problem solver, developer of new, innovative enhancements for sales/marketing staff; trainer/supervisor of new product consultants.

Skills and Expertise:

oProven ability to work collaboratively with diverse groups and establish ongoing relationships

oOutstanding research and information management capabilities

oDeveloped new Foreign Exchange customer base including Russian, Turkish and Scandinavian banks

oExcellent computer skills for preparing reports, graphs, and other documents

oPassion for outstanding customer service

oDetail-oriented with ability to multi task and prioritize activities

oAbility to read blueprints

oQuick learner with strong desire for additional learning opportunities

Professional Experience:

Editorial Data Researcher

American Business Journals, Charlotte, NC 2008 to 2017

Launched the Interactive Book of Lists (IBOL); input, corrected, reviewed and managed the data that fed IBOL; performed customer service, sales and marketing; managed the Local Business Directory content and provided content review and customer support; supported local researchers in 40 weekly business journals across the United States with their data and lists in the in-house Pocket Square

National Sales Support Coordinator, Charlotte, NC 2007 to 2008

Provided complete sales support to the national Sales Team of six professionals by retrieving

contracts, customer data, and images via the use of website technology; researched and retrieved over fifty sales requests weekly; consolidated web research findings into high-impact reports and presentations; increased response time for queries by 50% from the initial request

Certified Volkswagen Product Consultant

Volkswagen South, Charlotte, NC 2005 to 2007

Cultivated relationships with new customers to achieve sales objectives and provided insight into new products, features, and options; strategically negotiated with customers to close on deals, increased sales by 75%; personally worked deals, leases, and calculated financial requirements prior to obtaining approval from the manager; maintained contact with customers via email, phone calls, and regular updates on promotional offers

Assistant Vice President, Treasury Services

Fortis (formerly, Générale Bank), New York, NY Prior to 2003

Researched and interpreted data regarding foreign currencies; identified current trends as well as potential impact of economic influences on rates in the long term; monitored daily trading activity to assess risk exposure;

determined strategies calculated to achieve clients’ objectives, including maximization of investment returns and daily balancing of financial accounts to zero; borrowed and loaned USD funds to external accounts in corporate and institutional markets;

Served as a resource in providing foreign currency brokerage and advisory services to clients; established and liquidated spot and forward positions, including branch funding and O/N deposits in all currencies; managed fiduciary accounts for the institution; organized money market and foreign exchange seminars for banks in the overseas markets and therefore increased profits for the bank by more than 50%


Bachelor of Arts, Economics. LI University - C. W. Post College, Brookville, NY

Apprenticeship. Four-year Mechanical/Electrical

Volunteer Activities:

Professional Service Group of New Brunswick, NJ 2003 to 2004

Networked and assisted unemployed and underemployed professionals to gain employment

Multiple Sclerosis Society, Charlotte, NC 2008

Maintained MS Society Data base; ensured 100% accuracy while instructed others in its use;

researched and retrieved crucial information

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