Office Assistant

SHAWNA PENDLEY

***** **** ***** *****, *********, CA 93561 H: 661-***-**** C: 661-***-**** **************@*****.*** Quality-focused escrow assistant committed to approaching administrative tasks with tenacity and attention who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Customer service-oriented

Fast Learner

Excellent attention to detail

Works well under pressure

Accurate and detailed

Exceptional organization

Strong in MS Access and Excel

Superior attention to detail

Multi-line phone talent

Highly dependable

Flexible

Professional phone etiquette

Escrow Assistant, 06/1999 to 03/2001

Commonwealth Title Company – 785 Tucker Road Suite J, Tehachapi, Ca 93561 Answered incoming calls while recording accurate messages. Opened and closed escrows.

Assisted clients with signing loan documents.

Packaged and shipped loan documents back to lenders. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Maintained a clean reception area, including lounge and associated areas. Escrow Assistant, 03/1998 to 06/2000

First American Title Company – 8500 Stockdale Highway Suite 190, Bakersfield, Ca 93311 Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Opened and closed escrows.

Assisted clients when signing loan documents.

Packaged and shipped loan documents back to lenders. Escrow Assistant, 02/1996 to 04/1998

First American Title Company – 178 S. Elm Street Suite A, Sisters, Oregon 97759 Answered and managed incoming and outgoing calls while recording accurate messages. Opened and closed escrows.

Assisted clients when signing loan documents.

Packaged and shipped loan documents back to lenders. Credit Manager/Accounts Receivable, 02/1985 to 10/1995 Benz Sanitation – 416 N. Dennison Road, Tehachapi, Ca 93561 Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Assigned tasks to associates, tracked progress and updated managers. Approved and denied credit to clients.

Accounts receivables for several divisions within the company. High School Diploma:

Tehachapi High School - 801 S. Dennison Road, Tehachapi, Ca 93561 PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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