Service Customer
Resume:
RESUME
UMESH RAVINDRA DHIVAR
CAREER OBJECTIVE
I shall work in a position where my practical knowledge, hard work and personal skills can provide significant contributions to the growth of my organization. ACADAMIC QUALIFICATION
Degree Passing
Year
Institute University / Board Percentage
S.S.C March –
2011
Vidya Mandir High
School vikhroli,
Mumbai
Maharashtra State Board 43%
H.S.C Feb –
2013
SMG Jr. College
Diva Thane
Maharashtra State Board 46%
BSC
(IT)
FEB-
2018
Vikas College of
Art,sci,com, Vikhroli
mumbai
Mumbai University 58%
EXTRA KNOWLEDGE
Basic computer knowledge
MS-CIT
TYPING IN ENGLISH, MARATHI, HINDI.
WORK EXPERIENCE
Name of Company WIPRO
Address of Hospital Thane, Navi Mumbai Airoli
Designation Senior Accosiate
Duration 1 year 3 months
Department BPS
Department To Work Jio Process Customer Service Relationship STREGTH
Good Communication skills and co-ordination with sensor and colleagues. HOBBIES
Music
Reading Books
JOB PROFILE
To ensure about JIO all process service to handle the customer exact and troubleshooting in all shifts.
To plan and manage to provide good service to the JIO customer.
To ensure listen carefully what exactly need to the customer about JIO service .
To ensure sale, troubleshooting, inbound or outbound call all maintenance in each ward.
While taking call everyday to check first the if new update or new offer, new service launch in JIO for customer .
To solve the problems faced by the prepaid customer or postpaid customer
To take daily inbound or some time outbound call.
Maintain good inter personnel relationship with all categories of staff.
Regular checking the new update of jio offer.
Taking customer complaint and mail supervisor about service to not resolve by troubleshooting every day also work in backend.
To maintain all selling offer convince to customer to approach to use 4g service.
To see the professional Standard.
PERSONAL DETAILS
Nationality Indian
Languages Known English, Hindi & Marathi
Permanent Address Tagor nagar group no.1,chawl
no.217,room no.3092, near shivsena
shakha,
Vikhroli (E), Mumbai - 400079
Email id ************@*****.***
Date of birth 12th Mar 1990
Gender male
Marital Status Unmarried
DECLARATION
I hereby declare that the above information is true to the best of my knowledge.
Place : Mumbai
Date:
(Mr. Umesh Dhivar)
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