RESUME

UMESH RAVINDRA DHIVAR

720-***-****

CAREER OBJECTIVE

I shall work in a position where my practical knowledge, hard work and personal skills can provide significant contributions to the growth of my organization. ACADAMIC QUALIFICATION

Degree Passing

Year

Institute University / Board Percentage

S.S.C March –

2011

Vidya Mandir High

School vikhroli,

Mumbai

Maharashtra State Board 43%

H.S.C Feb –

2013

SMG Jr. College

Diva Thane

Maharashtra State Board 46%

BSC

(IT)

FEB-

2018

Vikas College of

Art,sci,com, Vikhroli

mumbai

Mumbai University 58%

EXTRA KNOWLEDGE

Basic computer knowledge

MS-CIT

TYPING IN ENGLISH, MARATHI, HINDI.

WORK EXPERIENCE

Name of Company WIPRO

Address of Hospital Thane, Navi Mumbai Airoli

Designation Senior Accosiate

Duration 1 year 3 months

Department BPS

Department To Work Jio Process Customer Service Relationship STREGTH

Good Communication skills and co-ordination with sensor and colleagues. HOBBIES

Music

Reading Books

JOB PROFILE

To ensure about JIO all process service to handle the customer exact and troubleshooting in all shifts.

To plan and manage to provide good service to the JIO customer.

To ensure listen carefully what exactly need to the customer about JIO service .

To ensure sale, troubleshooting, inbound or outbound call all maintenance in each ward.

While taking call everyday to check first the if new update or new offer, new service launch in JIO for customer .

To solve the problems faced by the prepaid customer or postpaid customer

To take daily inbound or some time outbound call.

Maintain good inter personnel relationship with all categories of staff.

Regular checking the new update of jio offer.

Taking customer complaint and mail supervisor about service to not resolve by troubleshooting every day also work in backend.

To maintain all selling offer convince to customer to approach to use 4g service.

To see the professional Standard.

PERSONAL DETAILS

Nationality Indian

Languages Known English, Hindi & Marathi

Permanent Address Tagor nagar group no.1,chawl

no.217,room no.3092, near shivsena

shakha,

Vikhroli (E), Mumbai - 400079

Email id ac6tg6@r.postjobfree.com

Date of birth 12th Mar 1990

Gender male

Marital Status Unmarried

DECLARATION

I hereby declare that the above information is true to the best of my knowledge.

Place : Mumbai

Date:

(Mr. Umesh Dhivar)

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