Manager Support

Daniel Chapman

**** ** **** *** * Plantation, FL 33317

954-***-**** t ******@*****.***

Information/Business Analyst

A Recognized Expert in IT Support, Experienced in All Aspects of Technology Integration

Comprehensive experience in diverse industries with information technology support, conversions, integrations, upgrades and replacements. Highly skilled with identifying issues, implementing process improvements and assessing project functionality. Adept with system configuration, system monitoring, troubleshooting, staff delegation during maintenance or support efforts and coordinating departmental system resources.

CORE COMPETENCIES

Application Support t Information Systems t Internal/External Relationships

Project Management t Technology Conversions t End User Support t Auditing

Operations ManagementDanJax t Personnel Supervision t Practice Administration t Accounting

Reporting t Technology Training t Transitional Duties t Time/Billing/Docketing Systems

EXPERIENCES AND ACHIEVEMENTS

Jackson Health Systems, Miami, FL 2016 - Present

Application Support Analyst

Collaborated with systems analysts, IS department technical staff, end users and vendors. Location builds, user maintenance, reporting, auditing and user support. Part of the Meaningful Use, Compliance, and Quality Team.

tReporting on the conformity to CMS Quality and Meaningful Use Measures.

tEducation of staff with regard to increasing productivity, therefore compensation.

tTapped for difficult and/or complex information support applications and projects.

tAuditing of applications for a large hospital system

tDiscern Developer and Discern Explorer for Reporting

tHeavy use of MS Excel, Word, Sharepoint

tLight use of Tableau

tCerner Automated Testing

tValidation of new software releases and reports

tDocumentation of applications for both testing and production environment

EVOLUTION HEALTH, Pompano Beach, FL 2016 - 2016

Application Support Analyst (Logistics)

Collaborated with systems analysts, IS department technical staff, end users and vendors. Location builds, user maintenance, and user support. Training and software development.

tSuccessfully participated in the Go-Live of Las Vegas and San Diego.

tLead Trainer (remote and classroom) for all new users in a 3,800 user environment.

tTapped for difficult and/or complex information support applications and projects.

INDIANA UNIVERSITY HEALTH, Indianapolis, IN 2012 – 2015

Application Support Analyst (Intermediate/Statewide Teams)

Collaborated with systems analysts, IS department technical staff, end users and vendors. Organized and managed staffing for Go Lives event in addition to liaising with vendors, security and organizational personnel. Supported service desk, location/other builds (Bedrock), security position assignments (HNA users), Cerner applications and associated training.

tSuccessfully integrated 5 hospitals and 35 clinics through transitional efforts.

tDesignated as Project Lead for three critical ancillary applications for 450 users and brought entire project “live”.

tTapped for difficult and/or complex information support applications and projects.

DANJAX, INC., Jacksonville, FL 2006 – 2012

General Manager

Governed operational management for systems integration functions with special focus on medical and legal practice administration and progressive technology. Managed EHR/Revenue Cycle Suite Implementation, HIPPA compliance, Time/Billing and Docketing systems. Optimized technology and provided support for both medical and legal practices.

tSupported business development and growth from $1.2M to $4.5M via marketing campaigns, networking and sales.

CYBERXPRESS, INC., Jacksonville, FL 2002 – 2006

General Manager

Directed full scale operational function including call center management, scheduling, personnel, project management and accounting for ISP and data center. Spearheaded all marketing campaigns and sales efforts.

tIncreased consulting revenue by 350% through consulting department reorganization and optimization.

SOAR TECHNOLOGY, Jacksonville, FL 1996 – 2002

President

Governed operational management for systems integration functions with special focus on medical and legal practice administration and progressive technology. Managed EHR/Revenue Cycle Suite Implementation, HIPPA compliance, Time/Billing and Docketing systems. Optimized technology and provided support for both medical and legal practices.

Previous experience includes Practice Manager for Psychological Associates, Legal Administrator for Roberts, Baggett, LaFace & Richard, P.A., Practice Manager for Hematology/Oncology Associates of NW Florida and ED Administrative Coordinator for Tallahassee Community Hospital.

EDUCATION & TRAINING

Information Systems Coursework, Ivy Tech Community College, Indianapolis, IN

Web Design/Information Systems Coursework, Florida Community College, Jacksonville, FL

Political Science/Business Administration Coursework,

American River Community College, Sacramento, CA

Telecommunications/Cryptography Certification,

Community College of the Air Force, Montgomery, AL

Cerner Fundamentals, Cerner, Indianapolis, IN

Cerner Core, Cerner, Indianapolis, IN

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