Social Media Customer Service

Madalyne Staab *** Saratoga Avenue #****

Santa Clara, California 95051

970-***-****

********@*****.***

EDUCATION

Colorado State University J ournalism and Media

Communications

August 2013-August 2018

Bachelor’s Degree

Focus on Social Media Marketing, Data Analytics and Digital Content

University of Chiang Mai, Chiang Mai Thailand

International Relations

Spring 2016

Studied abroad, took classes on Southeast Asia Diplomacy, Public Health and Thai Culture

EXPERIENCE

Marketing Intern, Sacred Heart Community Service

May 2018-August 2018

Created marketing campaign documents, including post-cards and brochures

Ran social media for annual Pack a Back Campaign

Email and direct mail marketing (MailChimp and Campaign Monitor) Edited grant writing materials, newsletters, web pages Helped lead art project for yearly Volunteer Celebration Content Strategist Intern, No Desk Project

May 2018-August 2018

Wrote and edited articles on digital nomadism, health and fitness and travel SEO and Wordpress

Scheduled social media posts on weekly editorial spreadsheet Ran Twitter and Pinterest

Writing Intern, Chiang Mai Citylife Magazine

Summer of 2015

Wrote and edited articles for online and print

Conducted interviews with locals and tourists

Photography

Sustainability Intern at Colorado State University June 2015-December 2015

Edited Annual Sustainability Report, including analyzing data Revamped Eco Leaders website

Oversaw the Green Warriors Campaign

Collected data, created spreadsheets and reported findings to supervisors Editor-in-Chief of The Fashion Report

Worked for The Fashion Report: August 2013-December 2016 Oversaw and managed 25 writers

Edited a 97 page Fall issue

Also held positions of writer and copy editor

OTHER EXPERIENCE

Barista, Howling Cow Cafe

May 2016-January 2018

Customer service and sales

Worked independently and with other

baristas in a team

Catalogued merchandise and inventory

SKILLS

Microsoft Office Suite

Twitter, Facebook, Instagram,

Pinterest

Buffer, Hootsuite

Canva, Campaign Monitor,

MailChimp

Wordpress, Wix

Detail-oriented, strong time

management and analytical mindset

INTERESTS

Canyoneering, running, cycling

Kombucha scientist

Tortilla chip connoisseur

Traveler: Vietnam, Peru, Greece

Personal Health and Travel Blog:

Sidecar Stories

Facebook: Madalyne Staab

Instagram: mloree10

Twitter: MStaab10

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