Microsoft Office Customer

Marie A. Rivera

*****.********@*****.***

( ***) -875-0014

P ermanent Address

**** *. ******* ***** **** #2212

Henderson, NV. 89012

EDUCATION MARQUETTE UNIVERSITY, Milwaukee, WI Dec 2007 Bachelor of Arts in Criminology and Law

WORK Records Coordinator J anuary 1996- Current

EXPERIENCE Marquette University Dental School, Milwaukee, WI

● Facilitated Faculty, Staff, Students, and outside sources with duplicating patient's records and radiographs.

● Manages and Coordinates assigned school records

● Responding promptly and answered/resolved current and prospective patients, inquires, and complaints regarding their records via phone and office

● Managing and supervising records department work study students

● Entering data, surveys, and providing assistance to faculty members that are conducting health studies

● Shredding and purging old files and remaining HIPAA compliant

● Pulled and filled charts for faculty, staff, and students of dental school JCPenney Logistics Call Center J anuary 2013-December 2016 Milwaukee, WI

● Handling outbound and inbound calls from external and internal customers

● Completing call- reports and logs and researching billing issues.

● Resolving customer support related issues and providing customer with proper solution, via the trouble shooting techniques.

● Performing customer verifications, processing orders, applications, forms, and requests.

SKILLS

● Proficient in Microsoft Office ● Problem Solving

● Organized ●Always willing to take initiative

● Adaptability ● Strong Interpersonal Communication Skills ACCOMPLISHMENTS

● Consistently commended by superiors for resolving volatile customer situations quickly and courteously

● A member of Staff Council Committee

● A member of Marquette Dental School Christmas fundraising committee.

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