Store Manager Customer Service

ANNETTE WILLIAMS

***-** ******* ***** ****., Laurelton, NY 11413

Phone: 917-***-****, Email: a *****************@*****.*** SUMMARY: Analytic thinker, invigorated by a challenge with a high business acumen and aptitude for customer service, personnel management and research; seeking a position that will allow me to utilize my education and experience efficiently. EXPERIENCE: Rainbow Shops, Valley Stream, NY

2 009-Present A ssistant Store Manager

● Assist Store Manager in all facets of store operations.

● Engage in interviewing, hiring, and training employees (staff of 3-15).

● Utilize selling techniques to reach store and individual sales goals.

● Participate in store activities of stocking, processing incoming and outgoing merchandise shipments in a timely manner.

● Responsible for motivating and managing staff to ensure store is in legal compliance and that employee relations issues are handled appropriately in the Store Manager’s absence.

● Coordinate sales promotions and merchandise displays. 2003-2008 I ntellichart/Brooklyn Hospital, Brooklyn, NY R esearch Analyst

● Responsible for retrieving patient medical records and personal information.

● Managed and created medical and clinical research database reports.

● Provided customer services to members regarding complaints and insurance via phone and in person interface.

2001-2003 L aw Office of Eileen Davis Jerome, Jamaica, NY P aralegal

● Assisted Attorneys in preparation and organization of all court documents.

● Managed all contracts and confidential agreements.

● Researched discrete legal issues and analyzed legal documents.

● Organized and tracked legal files and records.

2000-2001 P ergament Home Center, Rockaway, NY

C ashier

● Provided customers with timely and exceptional customer service.

● Ensured that all financial transactions were performed accurately and in accordance with company policy.

1999-2000 I nnovative Concepts, New York, NY

M arket Research/Inside Sales

● Solicited new business through lead generation and cold calling potential customers.

● Responsible for inbound customer inquiries and providing follow up calls to customers to gather feedback regarding the quality of care and services that they received. EDUCATION: Y ork College, J amaica, NY

Paralegal Certificate, 2002

SKILLS: Microsoft W indows, Microsoft Office Suite 2003/2007: Word, Excel, PowerPoint, Access, Microsoft Outlook and the Internet

References Furnished Upon Request

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