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Customer Service Manager

Orange, California, United States
August 27, 2018

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Suman Kanwar

*** * ******** ******


Los Angeles, 92867

Email Address:

Personal Summary

A hardworking committed and experienced academic administrator with over 32 years experience in a Further Education College who possesses drive, ambition and ability with a broad knowledge of organising, managing and supporting the day to day activities required for running an educational institution. A flexible player who works well in team work as well as able to work individually. Involved in a wide variety of tasks such as admissions, enrolments, exam invigilation, register checking, ringing students, arranging disciplinaries, taking minutes, calendar management. Covering reception etc. Able to prioritise workloads and works meticulously.

A green card holder moved to California – August 2018

Career History

Administration Officer – Ealing Hammersmith and West London College

January 1988 to 13th July 2018

Providing administration support to Heads of Departments, academics and colleagues

Meeting deadlines in time constraint projects – gathering data and statistics to prepare reports for managers

Helping organise exams and assessments/invigilation

Giving specialist administrative support and advice or guidance to students

Assisting with marketing activities

Dealing with complaints and enquiries

Regularly liaising with government and regulatory bodies ie. Social services for looked after children, home office, job centre etc.

Meeting face-to face with students to give guidance and careers advice

Ensuring that the company web pages are up to date with the latest information and courses

Preparing agendas and writing up minutes

Raising invoices and stationary orders

Texting students to inform them of cancellations/changes

Secretary – Mattessons Walls Meat Company

1978 – December 1979

Administrator to a senior Manager. Responsible for preparing agendas and minutes, dealing with complaints and enquiries, dealing with accident insurance companies, ensuring the companies car fleet was always maintained, serviced, arranging routine maintenance of the companies fleet of vehicles.

Professional Experience

Experience of undergraduate and post graduate admissions and administrative work

Providing dedicated support to the academic staff across a range of activities in administration, photocopying, scanning, faxing etc

Experience of working in a busy environment

Flexible and able to adapt to the changing demands of a job

Able to work efficiently and with minimal supervision.

Aware of the college’s policies and promoting Equality and Diversity

Maintaining good working relationships with peers and colleagues

Having the ability to deal positively with changing circumstances.

Key Competencies and skills

Planning, course administration, IT skills, can supervisor, academic administration, good customer Skills, Good communicator, able to run off reports and analyse/interpret from college database


1971- 1976 Certificate of Secondary Education, English, RE, Science, Maths, IT

1976-1977 – Southall College of Technology – Secretarial Course

Centre for Secretarial Training Pitmanscript shorthand 50 WPM with credit

NVQ L3 Business Administration Course

NVQ L3 Customer Service Course

Schrieber Private Secretarial Course Diploma

Pitmans Stage 1 and Stage 2 Typing

Pitmans stage 1 and 2 English

RSA Stage 1 and 2 Typing

RSA English Stage 1 and 2

AEB English as a Second Language English with merit

GCSE English Grade B

GCSE Sociology Grade C

GCSE Punjabi Grade A

Pitmans Audio Typing Certificate

City and Guilds 730 Teaching Certificate Stage 1

Certificate of Achievement IT Level 1

ETC becoming webwise course

Pinnacle Training Solutions – Embedding Equality in Teaching and Learning

London chamber of Commerce and Industry English Certificate

OCR – Computer Literacy and Information Technology Stage 1

Ascentis Level 1 Award in Healthy Living

Safeguarding in FE 2016

Education and Training Foundation – Prevent for Support Staff Certificate

Very recent courses – 2nd July 2018


Fire Awareness Training

Display Screen Assessment

Health and Safety at Work

Slips, Trips and Falls,

Equality and Diversity

General Data Protection Regulations

Currently studying Google Level 1 Educator Course

Awarded 32 year long service Certificate from the College Senior Management Team 13.7.2018


Mandy Bahra – Head of Skills Pathway

Surinder Chana – Administration Officer

Akosua Paries-Osei – KS4 Coordinator

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