Customer Service Manager
Resume:
CURRICULUM VITAE
Suman Kanwar
Orange
Los Angeles, 92867
Email Address: **************@*****.***
Personal Summary
A hardworking committed and experienced academic administrator with over 32 years experience in a Further Education College who possesses drive, ambition and ability with a broad knowledge of organising, managing and supporting the day to day activities required for running an educational institution. A flexible player who works well in team work as well as able to work individually. Involved in a wide variety of tasks such as admissions, enrolments, exam invigilation, register checking, ringing students, arranging disciplinaries, taking minutes, calendar management. Covering reception etc. Able to prioritise workloads and works meticulously.
A green card holder moved to California – August 2018
Career History
Administration Officer – Ealing Hammersmith and West London College
January 1988 to 13th July 2018
Providing administration support to Heads of Departments, academics and colleagues
Meeting deadlines in time constraint projects – gathering data and statistics to prepare reports for managers
Helping organise exams and assessments/invigilation
Giving specialist administrative support and advice or guidance to students
Assisting with marketing activities
Dealing with complaints and enquiries
Regularly liaising with government and regulatory bodies ie. Social services for looked after children, home office, job centre etc.
Meeting face-to face with students to give guidance and careers advice
Ensuring that the company web pages are up to date with the latest information and courses
Preparing agendas and writing up minutes
Raising invoices and stationary orders
Texting students to inform them of cancellations/changes
Secretary – Mattessons Walls Meat Company
1978 – December 1979
Administrator to a senior Manager. Responsible for preparing agendas and minutes, dealing with complaints and enquiries, dealing with accident insurance companies, ensuring the companies car fleet was always maintained, serviced, arranging routine maintenance of the companies fleet of vehicles.
Professional Experience
Experience of undergraduate and post graduate admissions and administrative work
Providing dedicated support to the academic staff across a range of activities in administration, photocopying, scanning, faxing etc
Experience of working in a busy environment
Flexible and able to adapt to the changing demands of a job
Able to work efficiently and with minimal supervision.
Aware of the college’s policies and promoting Equality and Diversity
Maintaining good working relationships with peers and colleagues
Having the ability to deal positively with changing circumstances.
Key Competencies and skills
Planning, course administration, IT skills, can supervisor, academic administration, good customer Skills, Good communicator, able to run off reports and analyse/interpret from college database
Qualifications
1971- 1976 Certificate of Secondary Education, English, RE, Science, Maths, IT
1976-1977 – Southall College of Technology – Secretarial Course
Centre for Secretarial Training Pitmanscript shorthand 50 WPM with credit
NVQ L3 Business Administration Course
NVQ L3 Customer Service Course
Schrieber Private Secretarial Course Diploma
Pitmans Stage 1 and Stage 2 Typing
Pitmans stage 1 and 2 English
RSA Stage 1 and 2 Typing
RSA English Stage 1 and 2
AEB English as a Second Language English with merit
GCSE English Grade B
GCSE Sociology Grade C
GCSE Punjabi Grade A
Pitmans Audio Typing Certificate
City and Guilds 730 Teaching Certificate Stage 1
Certificate of Achievement IT Level 1
ETC becoming webwise course
Pinnacle Training Solutions – Embedding Equality in Teaching and Learning
London chamber of Commerce and Industry English Certificate
OCR – Computer Literacy and Information Technology Stage 1
Ascentis Level 1 Award in Healthy Living
Safeguarding in FE 2016
Education and Training Foundation – Prevent for Support Staff Certificate
Very recent courses – 2nd July 2018
Safeguarding
Fire Awareness Training
Display Screen Assessment
Health and Safety at Work
Slips, Trips and Falls,
Equality and Diversity
General Data Protection Regulations
Currently studying Google Level 1 Educator Course
Awarded 32 year long service Certificate from the College Senior Management Team 13.7.2018
References
Mandy Bahra – Head of Skills Pathway *.*****@***.**.**
Surinder Chana – Administration Officer *.*****@***.**.**
Akosua Paries-Osei – KS4 Coordinator *.******-****@***.**.**
Contact this candidate