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Customer Service Assistant

Location:
Las Vegas, Nevada, United States
Posted:
August 25, 2018

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Resume:

EXPERIENCE

EXPRESS BUSINESS SERVICE, LLC. – ACCOUNTS SPECIALIST

JUNE 2017 – JULY 2018

● Perform accounting and clerical functions to support supervisors

● Research, tract and resolve accounting problems

● Compile and sort invoices and checks

● Issue checks for accounts payable

● Record business transactions and key daily worksheets to the general ledger system

● Record charges and refunds

● Support accounting personnel

● Input type vouchers, invoices, checks, account statements, reports and other records

● File and tally deposits

● Work with adding machines, calculators, databases and bank accounts

● Match invoices to work orders

● Process bills for payment

● Arrange checks received to be deposited to bank

● Utilize computer systems to run databases, pay bills and order supplies

● Contact individuals with delinquent accounts

● Answer phone calls with current and interested clients

● Basic knowledge in Sales & Marketing campaigns and ideas BALDYGA GROUP/SANDCASTLE, INC. – HUMAN

RESOURCES ASSISTANT

NOVEMBER 2015 – MAY 2017

● Assisted employees and contract workers under all Baldyga Outlets (all SandCastle Inc. Departments, Big Cruise, Ride the Ducks, Globe, Le Petit Cafe, The Beach Bar, TaoTao Tasi Beach Dinner Show)

● Screened job applications and ensure supporting

documents/signatures are in order

● Conducted past and current employment reference checks and inform all interviewed applicants the status of their application

● Conducted employment in-processing and out-processing

● Coordinated the enrollment of Group Health and Dental Insurance for all eligible employees and cancelled coverage upon employee termination/resignation

ANYA FLOR M. DE CASTRO

10253 LADYBUG BEND ST.

LAS VEGAS, NV, 89183

702-***-****

ac6sws@r.postjobfree.com

OBJECTIVE

Human Resources

Specialist/Administrative

Assistant

SKILLS & ABILITIES

- Proficient in Microsoft

Applications (Excel, MSWord,

PowerPoint, Publisher

- Working knowledge of Accounting

software (QuickBooks, CenterPoint,

Sage)

- Strong written and verbal

communication skills

- Quick learner and adaptable to

changing work environments

- Excellent at schedule management

- Strong work ethic

- Great customer service and phone

etiquette

- Strong leader and great team

player

- Fluent English – Read, Speak,

Write

- Conversational Tagalog – Read,

Speak, Write

- Basic Kapampangan – Speak and

Read

2

VITALS

10253 LADYBUG BEND ST. LAS

VEGAS, NV, 89183

671-***-****

ac6sws@r.postjobfree.com

● Reported to Accounting and provided COBRA letters to departing employees

● Assisted with counseling of employee related disciplinary issues

● Maintained filing of job applications and resumes

● Assured the accrual and balance of employees’ personal and sick leave are updated

● Scheduled in-house meetings with Insurance companies and necessary Food & Beverage trainings

● Filled out and sent Worker’s Compensation paperwork to Insurance Carrier and Department of Labor

● Maintained employee personnel folders

BALDYGA GROUP/LINA’LA’, LLC. – POLYNESIAN DANCER

OCTOBER 2012- MAY 2017

● Took photos with customers before the TaoTao Tasi Polynesian Show began

● Showcased a fun and cultural Polynesian production including the islands of Hawaii, Tahiti, Samoa and Guam

● Performed Tahitian dancing, Hula dancing, and fire poi

● Interacted with guests (local to the island of Guam and tourists from all over the world such as Korea, China, Japan, Russia to name a few) before and after show URBAN FITNESS & DANCE – FITNESS ATTENDANT

FEBRUARY 2015 – NOVEMBER 2015

● Organized and maintained exercise equipment in the facility before and after group classes and private personal training sessions

● Assisted members and interested applicants with

professional and courteous customer service concerning registration, class schedules and changes, and any inquiries pertaining to Urban Fitness & Dance

● Recorded, updated and maintained member information using the computer with the Gym Assistant software

● Answered telephone calls and responded to member inquiries, interested applicants, and affiliated insurance companies

DANZJAZZ DANCE STUDIO – DANCE INSTRUCTOR

JANUARY 2014 – MAY 2015

● Effectively designed and planned training and

choreography for ages varying from 2-18 years old

● Prepared progressive lesson plans to enhance the experience of students

3

VITALS

10253 LADYBUG BEND ST. LAS

VEGAS, NV, 89183

671-***-****

ac6sws@r.postjobfree.com

● Recorded and maintained attendance records

● Completed administrative duties such as student

attendance and student evaluations/assessments

● Choreograph 1-3 dances per class for annual concert and summer year-end concert

● Assisted student’s parents/guardians with payment of tuition fees

● Mentored up to 25 students per class

● Taught various genres such as Jazz, Hip Hop and Ballet

● Assisted dance instructors with students under the age of 8 years old

● Sold dancewear and dance shoes to members and non- members at Signatures Dance Wear Shop

EDUCATION

ACADEMY OF OUR LADY OF GUAM, HAGATNA,

GUAM, HIGH SCHOOL DIPLOMA

UNIVERSITY OF GUAM, MANGILAO, GUAM,

BACHERLOR’S DEGREE

BACHELOR OF BUSINESS ADMINISTRATION WITH A

CONCENTRATION IN HUMAN RESOURCES MANAGEMENT



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