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Data center technician/Manager

Washington, District of Columbia, United States
August 24, 2018

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Business Systems Analyst / Information Technology Administrator December 2013 to January 2014

Barnes & Noble’s College, Basking Ridge, NJ

Responsible for analyzing programs and monitoring technical operations and performing system back-ups on various servers.

Responded to telephone calls, email and personnel requests for technical support Document, track and monitor problems.

Supported handheld Symbol PDT3100 inventory scanners. Debit terminals: VeriFone touch screen units and Symbol price lookup wall scanners MK1100.

Implemented the following software: Lotus Notes 8.5.3, AS400, Microsoft Applications, Adobe, Maxell Applications, Photoshop CS4, Juniper Networks, Symantec Endpoint Protection, Blackberry Enterprise, ITunes and Think Vantage.

Supported and troubleshoot Microsoft SQL server database, Client access (I series Access for Windows), Mac Computers, Epson-Stylus Pro, ThinkPad, Avaya-9620-9670, I Phone, Blackberry Phone, Droid, Blade server, WebEx Meeting and Skype.

Repaired and replaced of ThinkPad t-61, x-301, Mac, Printers and Server.

Performed on-site store installations of tape drives, Blade server, UPC, Printer and Networking equipment.

Business Systems Analyst / Information Technology Administrator May 2011 to April 2013

Maxell Corporation of America, Woodland Park, NJ

Responsible for performing daily, weekly and monthly backups and providing technical support and troubleshooting to remote users.

Key Accomplishments:

Installed, configured and supported inter-office network and Linux fileserver

Reimaged and configured SCSI and SATA drive IBM servers. Reimaged and configured IBM ThinkPad, Mac and Blade Server.

Supported and deployed network infrastructure in a multi-environment, Platforms deployed and managed include Bay Networks, Cisco, 3 Com routers, switches and remote server.

Business Systems Analyst / Information Technology Administrator, National Basketball Association,

New York, NY November 2008 to January 2010

Responsible for overseeing IT operations, from implementation of virus protection research, troubleshooting and removal up to maintenance of equipment for all local stores.

Key Accomplishments:

Served as a project manager for Ingenico i6550 debit units repair and replacements.

Performed on-site store installations of all POS and Networking equipment.

Provide technical support, staff training and troubleshooting to retail locations and round-the-clock support to corporate offices.

Implemented the following software: People Soft, Tradwind POS, Crystal reports, Lotus notes and Kronos software.

Network Administrator / IT Support / Level III Tech Support Analyst

The Children’s Place, Lyndhurst, NJ May 2007 to November 2008

Responsible for providing technical support for 900 retail stores and performing on-site installations and repairs.

Key Accomplishments:

Supported and troubleshoot all POS hardware including IBM raid servers, 4694, 4840, Surepos 741 touch screen registers and Support Symbol peripherals: LS6005/6007, LS2208, M2005 and Eyeball scanners.

Handheld Symbol PDT3100 inventory scanners. Debit terminals: Verifone touch screen units. Symbol price lookup wall scanners MK1100.

Supported and troubleshoot WinXP, Win2000 and NT Server.

Performed On-Site store installations of all POS and networking equipment and replacements for local stores.

Created support documents with fixes for various frequent issues.

Supported all networking equipment: CISCO 1700 series routers, DSL modems, 26-port 3COM switches and 8-port HUBs.

Utilized remote tools to access and fix store issues: PC anywhere, Tivoli and VNC.

Reimaged and configured SCSI and SATA drive IBM servers and IBM registers.

Supported and troubleshoot Triversity POS software and provided training for stores.


Desktop/Laptop computers, hardware computer assembly and repair including motherboards, hard drives, memory, video cards, multimedia as well as peripheral devices such as CD/DVD-RW, Zip drives, network printers and scanners. Cisco routers with voice-over IP telephony services, Lenovo T-61, Lenovo x-301, hubs & switches with DHCP and TCP/IP. HP DL servers Dell 2950’s,1950s, R610s,360 Gen9, Edge 360, super micro, SUN servers, Cisco 6500s, Nexus 7k, 5K, 9k, 3k and 2k switches, and brocade VDX 8770. USC Chassis 5108, Vmax, VNX and juniper switches.


DOS 6.22, Windows 95/98, Windows NT 4.0/ 2000/2003 server and XP, Novell 4.11, Photoshop, Adobe Illustrator, Microsoft Office 98/2000/XP suite/Windows 7, Outlook Web Access, Norton Antivirus, Web Sense/Web Filtering, ADP/e Time Payroll Software, Citrix Win frame, Remote Desktop, PC Anywhere, Lap Link, Poll view, UPS World ship, Tradwind POS software, Triversity POS, Island Pacific Retail System Software, Encore Retail Suite POS Software, Jaguar system 7, People Soft, Crystal reports, Staffwork, Kronos, Lotus notes 8.5.3, Internet, Windows 7,GotoAssist, AutoCAD, Symantec 11.05, Point Sec, Webex Meeting, Skype and Virtual Private Networking.

Technological Proficiency:

Platforms: UNIX, Windows 9X/2000/NT and XP

Applications: MS Office, SQL, Java Applets, Norton Ghost, Print Shop, MS Photo, Adobe Photoshop, Flash, Jaguar System 7, Crystal reports, People soft, Staffworks, Kronos Timekeeper 4.3, IBM Client Access, HTML, XML, Knowledge using Visio to design rack layouts. Basic Knowledge of Microsoft server 2012, 2008, 2003 Linux operating systems such as Redhat, CentOS, ESX and Ubuntu. Cat 5, Cat 5e, Cat 6, Fiber, and T1, Terminations.

45800 Amsterdam Terrace Apt 201 Sterling VA 20166 551-***-****


Network Management

Hardware and Software Expertise

Wide-array of Technical Skills

System Management

Development Support

Security & Safety

Project Management

Capacity Planning

Budgetary Expertise

Desktop Support

Bilingual: English & Spanish

Great Team Player

Negotiating Expertise

Robust Leadership Skills

Customer Service Orientation

Strong Communication Skills

Creative Problem Solving

Technological Proficiency


Juan Munoz

Seeking to obtain a <name of position> with <name of company> where I can apply my 10+ years of professional experience in information technology, particularly in datacenter management, network support and business analysis.


Highly motivated, innovative and accomplished datacenter manager with 10+ years of demonstrated success in the areas of PC and desktop support across windows networks and telecommunications.

Versatile and results-oriented professional that has an unyielding desire to achieve a high standard of work and above average record of efficient results in data retention, migrations, and communications.

Regarded for the ability to deliver outstanding results in delivering exemplary technical solutions to complex projects.

Expert knowledge of current server, desktop and laptop hardware systems; network and desktop operating systems and firm wide standard applications and utilities.

Adept at performing studies on issues related to innovation, furthering technological growth of the company.

Demonstrating dedication to co-workers and encourages a culture that engages and empowers team members.



Datacenter Manager, Datapipe Inc./Rackspace, Ashburn, VA August 2016 to Present

Responsible for overseeing network and global respond operations, interfacing with clients worldwide and improving operations using efficient datacenter management techniques.

Key Accomplishments:

Achieved 100% compliance with all customer SLAs by executing all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation.

Established standard operating procedure (SOP) for daily operation tasks, projects and asset management.

Oversaw and facilitated installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards.

Spearheaded projects from start to finish within scheduled timeline and assigned resources to projects in different locations to ensure successful completion, monitor user satisfaction and successful project completion.

Supported and managed 6 different Data center locations and maintained the on-call schedule coordinating absence and vacations.

Datacenter Technician / Support Analyst, Datapipe Inc., Somerset, NJ July 2014 to August 2016

Responsible for maintaining high service standards to ensure optimum datacenter efficiency as well as preparing efficient solutions to be sent to Iceland, Singapore and Virginia.

Key Accomplishments:

Oversaw hardware assembling memory install, CPUs, Hard drives, PCI cards, raid cards and BBWCs

Maintained data center as a daily ticket walking around our facilities checking for amber lights or failed hard drive.

Carefully handled 15 + technical and mission-critical tickets and support request daily.

Worked with Cat 5, Cat 5e, Cat 6, Fiber, and T1, Terminations and coordinated and schedules service with customers.

Managed server hardware, Load balancers, firewalls, configured and troubleshoot VPNs and responded to Network and Systems Alerts.

A.S. Engineering in Mechanical Engineering, Newark, NJ

Essex County College

June 2010

GPA: 3.2/4.0, Dean's List

Coursework included: Calculus, Physics, Chemistry, Engineering Graphics


Available upon request

Juan Munoz

45800 Amsterdam Terrace Apt 201 Sterling VA 20166 551-***-****


Juan Munoz

45800 Amsterdam Terrace Apt 201 Sterling VA 20166 551-***-****


Contact this candidate