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System Administrator Desktop Support

Troy, Michigan, United States
August 24, 2018

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**** ******** #***

Troy, Mi *****

Phone: 248-***-****


Glenn Hyska

IT Professional with 20 years experience working in various area of Information Technology ranging from helpdesk to database and server administration. My strengths are learning and adapting to an environment in both a team capacity along with working on projects on my own.

Professional experience

May 2011 – May 2018 Learning Care Group, Novi, Mi

Level 2 Support/System Administrator

Escalation for hardware and software issues on Windows XP and Windows 7 machines, Dell products

Lead technician for support of Image Now Software

Trained and used Solarwinds Monitoring Software for monitoring our network.

Migrated user mailboxes to Office 365

Executed monthly server patching for non-production and production servers ranging fom Server 2008 to Server 2016

Worked with Commvault software to perform company backups and restorations

Managed Aruba Airwave and Uptrends software to monitor and administer access points and websites for availability

Used AirWatch to manage iPads for use on our wireless network

May 2004 – February 2011 Teledata, Southfield, Mi

System Administrator

Project lead on two web applications for DaimlerChrysler (server administration and installation) on Win2k and Win2003 servers

Level 3 Database support Sql Server 2000 DBA. Responsible for setting up a SQL Server active/active cluster. Used Profiler for troubleshooting. Set up backup schedules

DNS administration

Lead help desk support for the office

Hardware and software installations

Trained end users on software packages

Manage the backup process using Arkeia and Backup Exec

Trained in VMWare

Was responsible for performing daily backups for the servers

July 2001 – September 2003 Covisint, LLC Southfield, Mi

Server/Database Administrator

Responsible for building and maintaining multiple environments for the auction application and bringing the site public

Level 3 Support for the Auction application

Configured web application for public use using IIS 5.0

Responsible for administrative actions on multiple Windows 2000 advanced Server machines including maintenance and IIS tuning. Applied security patches and bug fixes to Windows 2000 Advanced servers. Worked with Microsoft support to troubleshoot complex issues.

Responsible for installation of Sql Server 2000, creating backup plans and creating Replication models using SQL Server 2000 server. Use of SQL Profiler to troubleshoot issues and to analyze query speed and effectiveness.

Assisted in writing and analyzing queries for reports using SQL

Work closely with infrastructure network and security teams to keep the site available and secure.

Created web page graphics using Adobe Photoshop.

Edited HTML and .asp code for custom web pages using Front Page along with Microsoft Interdev.

Assisting our Line of Business employees in making decisions for technical issues and solutions.

November 1997 – November 2000 Monitor Systems, Inc. Southfield, Mi

Technical Support/Trainer

Assisted in on-site software implementation for Monitor’s ERP system.

Trained end users on ERP software

Languages: SQL, HTML

Installed Windows 2000 operating system and SQL Server 2000 software and administrated the servers.

Lead Help Desk Engineer


Warren Cousino High School – Graduated

Macomb Community College – Graduated Associate of Applied Science degree in Marketing.

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