Janice Hamilton

*** **** *****, #** ********, New York 11238

ac6sqv@r.postjobfree.com

917-***-****

An accomplished technology Professional with a strong and diversified computer background; with demonstrated success developing and implementing IT strategies that improve business functionality. Track record for successful completion of complex initiatives, leveraging more than seven years of experience within information technology with windows server and engineering.

Certifications:

Microsoft Certified IT Professional & Technology Specialist (MCITP, MCTS Server 2008) (12/08) Microsoft Certified Systems Administrator (MCSA Windows Server 2003 (7/08)

VMware vSphere 4.0/5.0 Course Completion (10/13)

Proficiencies:

Windows O/S ver(7.0/8.1/10), Server 2008/2012 R2, Active Directory, Acronis, Disk Imaging and Symantec Ghost, Office 365 administration, MS-Office Suite 2013/2016, Light Powershell (ver. 3.0), (SCCM/SCOM 2012/2010,), Altiris Management Suite (Software Deploy), ITIL/ITSM Software (ServiceNow, Salesforce, Remedy 7.6, Zendesk), (Veeam & Datto) CLOUD virtual backup storage, Acronis Imaging/Backup, Symantec Endpoint antivirus admin., Symatec Netbackup

Skillset Summary

Combination of network administration & technical support doing various server maintenance support operations tasks, in VMware vSphere windows server environment. Application & network support troubleshooting using SQL. Responsible for overseeing accurate problem definition, resolution and escalation of technical issues if necessary. Monitor application & network system using hyper converged appliance tools (solarwinds, salesforce, SCOM). Act as a backup to backup operations specialist to backup/restore server data for end user’s using Net backup7.5, Veeam and Datto for virtual server’s.

Experience:

Per-Diem Computer Consultant - New York, NY 3/15 – Present

Network Administrator/Technical Support Analyst (contracts)

Windows client/server & engineering environment with VMware vSphere (Server 2012, 2008) w/Active directory, various server support tasks. Technical support of (software, networking, applications) to end users (MAC +PC) clients using remote tools + on-site support to troubleshoot and solve computer issues. Onsite at clients: (Bank Leumi (2/16-6/16), UBS Bank, Wagner & Weber, White & Case Law, Swiss Reinsurance, ASI System Integration)

RICG Company - New York, NY 6/14 – 02/15

Network Administrator (consultant)

Active directory admin in server 2008, server admin on server 2008 (VMware vSphere virtual servers/physical servers) various server support tasks. Technical support of (software, networking, applications) to 80 end users (MAC +PC) clients using remote tools + on-site. ITIL ITSM via Zendesk.

NY Presbyterian Hospital – New York, NY 10/08–4/2014

Systems Analyst (Contractor)

Systems Active Directory administration, maintenance, troubleshooting, patching, monitoring of hardware/ software issues in a client/server (XP/Server 2003/2008) platform. Light PowershellWSUS and clinical application administration with light MS-SQL queries.

Provide operational support of corporate, clinical data acquisition and

control system in an application team. Client windows XP imaging, TCP/IP networking analysis of client/server issues. Install Microsoft patches, security checklists and assign server permissions on windows server 2003/2008. Manage and modify local server scripts, backup jobs.

Configure, install, troubleshoot and resolve various medical devices hardware/software issues. Desktop/Application ongoing technical support to end-users via on-site and remote technologies. Stays current with software developments in healthcare and technology support. Usage of Microsoft Office Suite 2007/2010, BMC Remedy ITSM 7.6.x application

(Full Application Suite) to produce & document work data using ITIL methodology.

Rollouts upgrade image deployment of ‘Windows 7’ for desktop PC’s.

Remote into VMware vSphere (versions 4.1 – 5.0 server) for support & administration.

IBM Global Services (ABC / Disney) - New York, NY 07/05 – 07/07

Systems Administrator / Computer Engineer

Maintenance, monitoring, upgrades, troubleshooting of over 350 servers on NY LAN

Responsible for standard and custom server builds running windows 2000/2003

Configured servers as needed for: File, Application, Print, MSSQL, DNS, and Web servers.

Exchange front end configuration

Windows 2000/2003 Advanced Server “clustering sets “setup and implementation.

Active Directory administration. Support of the network systems routine activities including activity planning, monitoring network access, performance tuning, memory management, implement applications and utilities, troubleshooting daily system technical issues and support. Reports on network/server capacity. Upgrade all servers with the latest BIOS, firmware, and service packs, hotfixes, and drivers. Backup/Restore data using Tivoli backup system. Maintain network system load balance; Implement system fault tolerance, clustering systems; SAN storage snapshots. Network monitoring and troubleshooting and reporting on network server capacity using (HP Openview, SCOM (System Center Operations Manager).

ABC/DISNEY, INC. - New York, NY 4/2000-7/2005

Sr. Systems Specialist / Data Center Network Operations

Lan Administration includes Windows 2000 and 2003 server active directory domain administration. Network technician functions in mixed mode environment for configuring NT 4.0/Windows 2000 O/S Servers, Cisco Catalyst 4000 switches administration & administration in a TCP/IP ethernet topology.

Maintenance of servers via applying service packs upgrades, hot fixes, server configuration databases using Ms-Excel and MS-Office Suite. Scheduling back-up jobs via Veritas Netbackup. Network monitoring and troubleshooting using HP Openview, MOM (Microsoft Operations Manager) for troubleshooting and reporting on network/server capacity. Configuration, support and maintenance of over 350 Windows NT 4.0/2000 to upgrade 2003 Servers.

Support for IIS 4.0/5.0, RAS, Proxy, file, print, fax server administration.

System maintenance and technical support using (Veritas NetBackup ver 4.5/5.0) client/server application for backup/restore of data.

Assisted in disaster recovery procedures for failed UPS (power outage), failed RAID 5 disk and crashed servers.

EDUCATION:

John Jay College / CUNY 8/1992 – 12/1994

• (120 credits) Courses in Computer Info Systems towards Bachelor’s Degree

BMCC College / CUNY 9/2004 – 8/2006

A.A.S - Allied Health Science

On –going Technical Training (Information Technology)

MCSA (Windows 2003) upgrade completed (7/08)

MCITP (Windows Server 2008) certification upgrade (12/08), **Course completed (10/08)

MCTS (Windows Server 2008) certification (12/08)

Windows 7 course (12/10)

VMware Vsphere 5.0 (certification course completed) 8/2012,

Server 2012 (upgrade certification) in-progress windows server and engineering.

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