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Customer Service Engineer

El Paso, Texas, United States
August 24, 2018

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***** ***** **** **

El Paso Texas 79928

Phone: 915-***-****


Industrial Engineer with six years of experience in quality and manufacturing areas. Excellence in customer satisfaction, developing and implementing 5’s, FIFO program and other lean manufacturing concepts, cost reductions projects, manufacturing cells development. quality issues analysis, APQP and PPAP’s process, external, and internal audits coordination.


* Team Leadership *Cost reduction projects

* Customer service *Root cause analysis

*Analysis and problem solving *Teamwork


UACJ - Universidad Autonoma de Cd. Juarez Aug 2002- May 2008

Bachelor Degree in Industrial and Systems Engineering


GE healthcare (Aug 2016-Current)

Quality Assurance Technician

Process and disposition of RMA (return material authorization)

Identify all OBF (Out of Box Failure) and/or Complaint returns

Creation and assignation of NC’s ( nonconformance product)

Determine the disposition of the returned material

Control, handling and segregation of all the returned goods

Maintain and execute the Return Material Disposition Process

Achieves quality assurance operational objectives by contributing information and verifying quality processes, implementing action plans

Improve and implementation of RMA process

Maintaining records database of return disposition reports

Reports and graphs of returns material

Reports and disposition non-conforming material through the MRB process

Creation of Not-Conformance Reports

Update DHR (devices history) records

Johnson Controls (Oct 2010-June 2011)

Liaison Engineer

Analyze and directly attending of any quality issues

Coordinate containment activities and sorting products

Quality issues analysis and reports

As quality liaison advised on engineering projects on production needs

Monitoring and implementation of samples and design changes

8D and 4D elaboration

Coordination of daily meetings between customer and supplier

Elaborate quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, corrective actions

Process Engineer (Jun 2007-Oct 2010)

Thermotech Plastic Molding

Implementation of engineering changes

Development and design of manufacturing cells and processes

Times and movements studies

Coordination of engineering samples

Develop and manage Process failure mode and effect analysis (PFMEA)

Implementation of corrective actions

Implementation and training of 5’s

Elaboration and design of layouts

Elaboration od of visual aids and work instructions

Design of fixtures and work stations

Optimization and design of production processes.

Development of continues improvement and cost reduction projects (kaizen)

Design of pokayokes and flow charts

Design of packaging methods

Manpower analysis

Documents Control (May 2006 -June 2007)

Johnson Controls

Keep internal and external documents in system

Conduce audits of records

Monitoring ISO TS16949 quality standard, ISO 14000, JCI's internal policies and operating system (BOS)

Internal audits coordination.

Participation in audits for Certifications and ISO/TS 16949 Re-certification

ISO TS16949 trainings

Personal support for access to internal formats and work instructions

Identify and make available obsolete documents

Monitoring of corrective and preventive actions


Microsoft Office







Ceritication of Forklift operator, May 2017

ISO Internal Auditor, April 2010

Actualization of ISO TS 16949, March 2010

Process Planner, July 2008

Instructor, May 2008

PPAPS Development, November 2007

Manufacturing administration, APICS 2007

Planing Administration, APICS 2007


English and spanish

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