Resume

Sign in

Sales Customer Service

Location:
Tampa, Florida, 33626, United States
Posted:
August 24, 2018

Contact this candidate

Resume:

Jennifer K. June

***** *** ****** *****, *****, FL 33626

Email: ac6snx@r.postjobfree.com mailto:ac6snx@r.postjobfree.com• Phone 973-***-****

Vice President of Sales and Operations

Distinguished career as a visionary leader in the health and wellness industry, a new market entry and market turnaround expert with a known ability to build a high-performance culture, revitalize failing sales operations, generate incremental sales growth and grow market share. Cultivator of relationships both internally and externally to develop strategies and accelerate business growth. Consistently exceeds key performance indicators.

PROFESSIONAL EXPERIENCE

IDEAL IMAGE September 2017- June 2018

Vice President of Sales and Customer Experience

•Created a culture of success and ongoing business goal achievement.

•Led team of 12 Regional Directors, Director of Field Sales, Project Managers and Franchise Operations for 130 centers in the U.S. and Canada, 1500+employees with annual volume of $300M Sales +13%, profitability + 50%

•Designed and Implemented infrastructure and systems to support the growth and success of the company. Results: Guest Experience: NPS from 39 to 77, Refunds from 14% to 10%, discounts from 30% to 26%

•Improved franchisee relationships through creation of franchise leadership group, monthly meetings and calls

•Defined the selling process to drive sales results resulting in a conversion increase of 7%

•Partnered with Real Estate, Medical Affairs and Marketing to create strategic approach to new market entry.

• Planned for 90 new centers and 3 new market developments. (New Stores +5% from budget)

•Successfully rolled out new operating systems to streamline efficiencies resulting in improved guest experience and increased profitability

LUXOTTICA RETAIL, N.A. December 2014-September 2017

Zone Vice President-Target Optical

•Responsible for the annual sales and operating plan, leadership of the Regional team and communicating down through the organization, tactical development, and framing a vision for the group.

•Successfully turned around 3 core Markets – Boston, Ohio, Atlanta, in record time improving comp sales by 30%

•Opened 42 new locations throughout the US

•Improved guest satisfaction, NPS, 10 points, bringing Target Optical to lead Retail Operations North America

•Met OI/ROA annual business plans

•Reviewed financial performance at group and territory level to identify improvement opportunities

•Drove relations and alignment of strategies through the Host Environment, Target Optical and Leasing Doctors office.

•Developed and executed new business development initiatives.

•Direct responsibility for professional development of 12 Regional Managers and 5 Eye Care Directors and 3 Zone Project Supervisors

Director of Business Development and Franchise Sales - Pearle Vision

•Provided and coordinated expertise to ensure franchise units successfully delivered targets and budgets; maximizing retail growth and providing comprehensive and constant support regarding: training, promotions, products, web-site, marketing, visual merchandising & PR

•Managed the timelines for the development team with construction, Real estate, Real estate legal, preferred finance lenders & Legal contracts

•Managed process to new franchise units and existing unit conversion efforts regarding activities post sale/contract including: Construction, Vendor management, Point of Sale, Supply Chain, EyeMed credentialing, etc.

•Managed revisions for all resources and coordinated with all CSC & Field departments to update existing materials as well as create new materials

•Cultivate relationships with licensed operators to ensure success and business growth within the system

•Managed and executed communication plans, content development and delivery that connects directly to the Pearle Vision Licensed Operators

•Delivered sale of 15 franchise units resulting in $5MM in sales; allowing LRNA to achieve sales plan for 2015

DUNKIN BRANDS INTERNATIONAL December 2010- December 2014

Guest Access Platform (“GAP”) – National Project Manager

•Executed and drove results within GAP on a national level through guidance and support to regional GAP leads

•Analyzed business results and developed tools and systems to enhance platform results

Guest Access Platform- Project Manager- Central Atlantic Region

•Drove GAP objectives by leveraging the five pillars, people, equipment, layout, training and product availability

•Supported and guided field team and franchisees in action planning, goal setting and direction of GAP objectives

•Communicated objectives, progress, and results of GAP process to leadership, franchisees, and field teams

•Collaborated with cross functional partners to establish progress, communication and evaluation of initiative

•Delivered 6% improvement to sales and Grew EBITA from 18 to 23% across Central Atlantic

•Improved Guest Satisfaction (GSS) by 12 points

Manager of Operations

•Consulted with each franchisee once per month to analyze assessment scores, capture root cause operational issues, target improvement opportunities, and drive robust and high impact action planning

•Partnered with the franchisees on the value and implementation of their business plan and the business review process as a method of planned growth and profitability

•Influenced franchisees on the value of community involvement through the DDBR Community Foundation partnered with external fundraising events.

•Led and organized local Advisory Council Meetings to drive key business metrics

•Increased guest service satisfaction scores by 5% in 3 months- averaging 14% over company overall satisfaction

•Increased in year over year same store sales of 4% in 3 months

•Led Dunkin Brands in Baskin Robbins turnaround delivering 40% increase in comp sales

HAIR CLUB FOR MEN February 2009- August 2010

Sales and Operations Director-Mid-Atlantic

•Supervised and monitored all aspects of the sales process throughout three departments to meet weekly and monthly sales quotas.

•Increased profitability by over 57% over prior fiscal year thru implementing selling standards

•Grew active client base by 10% in one year with the implementation of customer service trainings with sales staff and stylists

•Trained styling staff on retail selling, resulting in a 70% increase in retail sales

•Implemented a goal structure for all employees

•Identified areas needing further development, implemented training plans

•Served as a liaison and partnered with corporate headquarters to play a key role in developing local marketing strategies and advertising campaigns. Led the company’s referral campaign

IT’S JUST LUNCH January 2008-Febuary 2009

Vice President of Sales and Operations

•Responsible for all sales activities, departments and personnel involved in Sales and Customer Service

•Provided leadership to the day to day operations of the sales department, while maintaining focus on the company’s strategic goals

•Analyzed sales statistics daily, weekly and monthly to determine business growth potential

•Established performance goals for all sales directors and continually monitor performance

•Improved lead-to-sales by 50%

LA WEIGHT LOSS CENTER July 1997-January 2008

Senior Divisional Sales and Operations Manager .

•Managed the execution of sales and operations for 87 corporate owned stores and 26 licensee owned stores in 5 states with annual sales volume exceeding $78 million

•Directed 8 Regional Managers and 2 Directors of Training with over 450 center level employees with the responsibility of achieving company sales goals, recruitment, training and development

•Developed and conducted annual meetings and development seminars for all employee levels at the National Training Center (LA UNIVERSITY)

•Increased revenues 120% in 3 years

•Maintained a 7.5% turnover rate compared to the company average of 50%

•Designed and implemented regional supervisor, area supervisor, and center level trainings to increase productivity, sales and employee retention

•Converted two major regions (Orlando and Jacksonville) from underperforming franchises to profitable corporate markets within 2 months increasing revenues 60%

•Staffed and increased revenues by 87% in Michigan in 6 months

•Increased revenues in south Florida by 91% in 3 months resulting in the number one market in the company

Director of Franchise Operations

•Responsible for all aspects of franchise operations including grand opening markets and existing markets

•Hired, trained and managed a field support team of 10 operations supervisors

•Assisted franchise owners in all new market set up including opening timelines, site selection, marketing, pre-opening set- up, grand opening support and follow up to insure profitability

•Trained all new franchise owners on the LA business model, assisted in establishing business policies and procedures for profitability, employee management and training

•Analyzed key performance indicators for under-performing markets and strategized with owners and operations managers to develop, execute and follow up on action plans

•Increased same store revenues 42% in 1 year and opened 50 new markets and 300 new stores

EDUCATION AND CERTIFICATIONS

Western Kentucky University, Bowling Green Kentucky Ritz Carlton Customer Service Training American Management Association- Continuing Education National Training Seminars. OSHA, HIPPA ServSafe

P&L and Revenue Growth Accountability

Change Management and Organizational Restructure

Program Design and Implementation

Team Leadership and Development

Recruiting and Retention

Consultative Sales and Service Expert and Trainer

Sales Leadership and Performance Management

Franchise, Corporate and Call Center Sales and Operations

Market Start-Up/Market Turnaround Strategy

Strategic Planning and Forecasting

Process Improvement and Lean Operations

Consultative Sales and Service Expert and Trainer

Vendor Relationship Management



Contact this candidate