Ermias Gebremariam
Brockport, NY 14420
***.******@*****.***
SUMMARY
Skilled IT technician with 3 years of providing support and service to users.
Looking to benefit an IT department with the knowledge attained within the years working on multiple systems and projects.
Used to fast pace environment and working with a team or individually to attain goals set by organization
EDUCATION
Bachelor of Science, Computer Information Systems, May 2015
The College at Brockport – State University of New York, Brockport, NY
TECHNICAL SKILLS
Windows & Server operating Systems
Microsoft Office
Desktop Support/Deployment
User Training
Software/Hardware Troubleshooting
Database Maintenance
Active Directory
Simple Networking
EXPERIENCE
Desktop Support II
Abvi-Goodwill, Rochester, NY June 2015 – Present
Retail Sector
Helped in the deployment of Microsoft Dynamics Nav POS to all 15 retail locations
Provided training and documentation to over 50+ users on new POS system
Deployment of new PC’s and registers
Troubleshooting POS Software and equipment Issues going on within the stores
Provide help desk support through tickets and phone calls
Help aid in the opening of new locations
Main Campus Sector
Deployment of new laptops/ Desktops to users, head of departments, and C.E.Os. of company
Installation and maintenance of IP cameras
Troubleshooting of computer software and hardware
Installation and troubleshooting of printers
Provide help desk support and assistance
Ensure projects set are completed for both retail and main campus locations