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Desktop/Systems Support

Rochester, New York, United States
August 24, 2018

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Ermias Gebremariam

*** ***** *****

Brockport, NY 14420



Skilled IT technician with 3 years of providing support and service to users.

Looking to benefit an IT department with the knowledge attained within the years working on multiple systems and projects.

Used to fast pace environment and working with a team or individually to attain goals set by organization


Bachelor of Science, Computer Information Systems, May 2015

The College at Brockport – State University of New York, Brockport, NY


Windows & Server operating Systems

Microsoft Office

Desktop Support/Deployment

User Training

Software/Hardware Troubleshooting

Database Maintenance

Active Directory

Simple Networking


Desktop Support II

Abvi-Goodwill, Rochester, NY June 2015 – Present

Retail Sector

Helped in the deployment of Microsoft Dynamics Nav POS to all 15 retail locations

Provided training and documentation to over 50+ users on new POS system

Deployment of new PC’s and registers

Troubleshooting POS Software and equipment Issues going on within the stores

Provide help desk support through tickets and phone calls

Help aid in the opening of new locations

Main Campus Sector

Deployment of new laptops/ Desktops to users, head of departments, and C.E.Os. of company

Installation and maintenance of IP cameras

Troubleshooting of computer software and hardware

Installation and troubleshooting of printers

Provide help desk support and assistance

Ensure projects set are completed for both retail and main campus locations

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