Supply Chain Program Manager

Poojaa Sharma

517-***-**** ********@***.*** *** Crescent Village Circle, San Jose, CA 95134

PROFILE

Enthusiastic business professional with leadership experience in delivering consistent results through problem solving and strong communication.

EDUCATION

Michigan State University, East Lansing, MI

Master of Business Administration, Supply Chain Management Forte Fellow 8/2016-5/2018

GPA 3.8, GMAT 710

Pune University, Ahmednagar, India

Bachelor of Engineering, Electronics and Telecommunications 8/2008-5/2012

GPA 3.5

EXPERIENCE

Amazon, Mumbai, India 6/2017-8/2017

Program Manager Intern (Supply Chain)

• Led a 52-member team of Amazon’s fulfillment center associates, vendors, and liquidators to restructure SLAs for vendor returns process based on KPIs, reducing lead time for Amazon and liquidator’s dock by 35% and 20%.

• Conducted Root cause analysis and increased shipment tracking visibility to reduce reimbursement claims losses from 13 fulfilment centres by $150,000 across the organization.

• Created automation tools and database to remove manual redundancies from vendor returns processes, decreasing manual labor requirement by 33%, and improving data consistency. Rang-Raise, Mumbai, India

Entrepreneur 6/2015-5/2016

• Conceptualized, created and sold home decor products, personalized merchandize and gift items.

• Analyzed raw materials spend and supplier quality specifications to drive supplier consolidation, reducing procurement costs by 37% while meeting global quality standards.

• Restructured logistics operations by negotiating contracts with a new 3PL partner charting regulations, reducing carrier damage and delivery delay incidences by 17%.

• Optimized inventory by altering production and assembly processes according to forecasted sales trend and demand, increasing order fill rate by 94%.

• Analyzed customer feedback for understanding user requirements, gauging customer satisfaction, and rebuilding strategy to improve customer experience, build target market strategies, increasing market penetration by 65%. Accenture, Mumbai, India

Software Engineer Analyst 3/2013-4/2015

• Led a 3-member team to automate product test processes, reducing project roll–out time by 2 weeks and improved client satisfaction index by 7%.

• Employed Quality Management Systems using ISO 9001 to redesign methodologies for component and product testing, decreasing defect density by 60% and improving product quality standards.

• Developed integrated cross-functional teams training modules to coach new hires, expediting onboarding by 25%.

• Spearheaded implementation of project management IT tool through module customization, increasing transparency in inter-departmental communications to reduce deployment time by 25%.

• Collaborated with clients to create technical specifications and user manuals, reducing customer service and maintenance time by 22%.

Teach For India (TFI), Mumbai, India

Longitudinal Impact Research Intern 8/2012-2/2013

• Created synergies with local community heads, to influence decision to establish first TFI facility in 2 zones.

• Analyzed TFI’s impact on education using test results and socio-economic factors, recommending improvement initiatives to executive board.

Indian Oil Corporation Ltd, Mumbai, India

Information System Intern 6/2010-7/2010

• Streamlined Database Management System to eliminate redundancies, decreasing server load by 30%.

• Designed a web application to track SMSs, reducing customer support duration by 65 hours per week. LEADERSHIP, ACHEIVEMENT AND COMMUNITY INVOLVEMENT

• Led a marketing campaign to increase annual funds collection by 20% for Make a Difference, Mumbai.

• Awards: ACE Award, Accenture - Productivity Improvement; Global Pinnacle Award, Accenture.

• Skills: Excel, Macros, R, Tableau, HTML, C, java, SQL, MS Access, R&D, SAP HANA, Lumira, Six Sigma, Lean, Strategic Sourcing, Mentoring, Leadership, Strategy, Risk Management, Database Management

• Clubs: VP -Broad Women’s Association; MBA Association; Graduate SCM Association.

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