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Manager Engineer

United States
August 23, 2018

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Jeff Hindle CSM, CSPO

**** ****** ****

Apex, NC 27502


Professional Summary

A skilled technical manager with over 15 years of scaled international software development experience.

Over the past 15 years, I have grown from an individual software engineer to directing global software strategy. During these years I have participated in and managed all aspects of the software development lifecycle including, Quality Assurance and Control. This wide range of experience gives me a unique perspective in many situations. It allows me to approach a problem with a multitude of solutions in mind. I’m seeking an opportunity that will allow me to utilize these unique skills, make an immediate impact and grow with a fast-paced dynamic organization.

Technical Skills

Programming Practices and Languages: Programmatic Rest APIs, CI/CD, AWS, Ruby, Python, SQL, C/C++, Java, Visual Basic, HTML, JavaScript, COBOL, TCL/TK

Operating Systems: Linux, UNIX, Windows, iOS, Cisco, DOS

Software Experience: Jenkins, Chef, NetBeans, GIT, JIRA, Confluence TOAD, Version One, HP Quality Center, HP Quick Test Professional, Oracle, Versant, NCC Obiter, Microsoft Access, SQL Server, Microsoft Office, Solaris, HP Quality Center, HP Quick Test Professional, DOORS, Test Director, Silk Test, Perforce, Rational Test Manager, Rational ClearQuest, Rational ReqPro, Harvest Configuration Management,

Professional Experience

MetLife – Cary, NC

Manager – Test Engineering May 2017 – Current

Managed quality and resources for multiple and complex technical testing service offerings and resolution of escalated issues not resolved by technical subordinates

Operationalized automation frameworks by establishing best practices, incorporating version control, triggering continuous testing, and troubleshooting large project automation issues

Coached team members on an enterprise infrastructure project on agile principles as well as assisting on define the DevOps strategy

Identifies and recommends changes to enhance the effectiveness of automation testing strategies

Communicated and partnered with testing delivery and external teams, including business, Enterprise Architecture, vendor resources, and other project stakeholders

Full people management responsibility, including hiring, firing, promotions, performance and compensation management, & training & development

Managed day to day operations and performance of projects

Ensured vendor resources deliver on agreed upon deliverables

Manages, coaches, and developed personnel, including management of sourced resources

Identified training needs of staff and ensures training is provided

Approves plans, estimates, schedules

Responsible for financial forecasting and budget monitoring

Implemented standardization across the test team to ensure continuous process improvement


AOL Networks– Baltimore, MD

Software Manager May 2013 – May 2017

Directed the international programmatic software expansion strategy for AOL’s 500 million dollar per year product; One DSP.

Oversaw and led a team of Engineers responsible for implementing the above strategy.

Implemented QA Best Practices including test strategy development, metrics collection and reporting and QA estimating.

Performed performance review process for all direct reports, including promotion and salary recommendations.

Guided engineers in career development plans.

Experienced in developing automated testing in a Ruby framework

Collaborate with Development and Operations Engineering teams.

As Certified ScrumMaster, Provide day-to-day oversight for all project team members including work assignments, work direction and priorities.

Built and Managed Testing Environments and Test Databases within AWS.

Conducted Test Reviews that included testing/development engineers and technical and business stakeholders.

Developed in-depth test plans which outline on prospective use/test cases, expected behaviors, and production environment validation.

Evaluated new features and code changes by performing unit, integration, and regression testing in an automated fashion.

Millennial Media – Baltimore, Md

Lead Mobile QA Engineer December 2011 - May 2013

Worked with Agile Methodology (Scrum) using Jira software to track and report Scrum team activities

Served as lead for cross team validation testing efforts

Implemented tools in PERL / BASH for the data points verification as a part of dataflows platform

Designed and created the QA Integration environment to be able to perform end to end validation testing.

Extensive experience with mobile applications’ testing.

Fostered and developed essential relationship with Business Units, Product Management, Product Development, Supporting QA teams

Managed and lead the end to end testing effort between multiple teams across different office location.

Manage multiple QA environments that are used for functional and validation testing efforts.

Developed and executed test plans for in-house applications.

Performed applications testing consisting of Linux based programs and MYSQL database queries and procedures.

AOL/ – Baltimore, MD

Quality Assurance Manager September 2006 – December 2011

Managed a QA team of 11 Engineers

Managed test team and testing work products including the Administration of HP Quality Center.

Participated in business requirement meetings, test planning, Requirements analysis in HP

Quality Center, Test Readiness Review meetings (TRR), execute tests and participated as subject matter expert during installation of software/hardware to production.

Responsible for determining the testing methodology and schedules.

Responsible for managing and communicating defect(s) status and escalation of high priority issues to Project Management resolving those issues with the development team.

Tested web applications integration with Google, Yahoo, MSN and other large Search Engines. Multi layered Web applications interacting with Search Engine API’s, databases and web services.

Maintained and managed the test environments and deployed software and trained operations staff in the configuration of delivered software.

Worked with Agile Methodology (Scrum) using Version One Enterprise software to track and report Scrum team activities.

Performed White box and black-box testing different modules of the applications to ensure the requirements and design of the application had been met.

Communicated effectively and efficiently with extended teams including developers, system administrators, database administrators, network engineers and project management.

Created managed and approved Test Plans and Test Cases using HP Quality Center.

Test Execution managed and reported using HP Quality Center.

Created and managed reporting and tracking of testing activities, schedules and progress in Microsoft Project.

Created adhoc reports in Microsoft Access and Microsoft Excel to report issue and progress to Senior Management

ARINC – Annapolis, MD

Senior Staff Engineer May 2004 – September 2006

Served as the lead in the development of System Acceptance test strategies and the creation and execution of test plans

Coordinated joint test effort across divisions of the company

Configured lab network for each testing cycle of a new project release

Provided time management schedules for software integration testing

Assisted developers in reproducing and finding the cause of various defects

Performed performance and network testing on CISCO routers and switches

Deployed software releases to production environments

CIENA – Linthicum, MD

Senior Engineer November 2000 – May 2004

Served as the lead in the development of Integration test strategies and the creation and execution of test plans

Configured hardware and software required for each project and application

Served as a resource to Integration and Development staff, as well as customers to help resolve issues or answer questions

Provided input at software design and requirement reviews

Trained Integration staff on multiple interfaces of the client/server software and hardware

Provided time management schedules for software integration testing

Assisted in set up of a software testing environment for customer demonstrations

Assisted developers in reproducing and finding the cause of various defects

Tracked all defects and issues; analyze defects to identify major issues, provide defect reports and verify compliance with all project team deliverables

Assisted in the development and review of end user and client/server installation documentation

Maintained and configured software lab for development and integration staff testing

Developed shell scripts to automate and execute testing against management software


Certified SAFE Practitioner 2017

Certified Scrum Master 2016

Certified Scrum Product Owner 2016

Leader Launchpad 2014

Leading Others 2011

RM3 Enterprises Leadership for Technical Professionals Certification 2008

TCT Computing Group Quick Test Professional Certification 2008

Building Cisco Multilayer Switched Networks 2006

Cisco TCP/IP 2006

Cisco Custom Software Router 2006

Cisco CCNA 2005


B.S. in Computer Information Systems

Towson University 2000

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