Manager Engineer
Resume:
Jeff Hindle CSM, CSPO
Apex, NC 27502
410-***-**** ********@*****.***
Professional Summary
A skilled technical manager with over 15 years of scaled international software development experience.
Over the past 15 years, I have grown from an individual software engineer to directing global software strategy. During these years I have participated in and managed all aspects of the software development lifecycle including, Quality Assurance and Control. This wide range of experience gives me a unique perspective in many situations. It allows me to approach a problem with a multitude of solutions in mind. I’m seeking an opportunity that will allow me to utilize these unique skills, make an immediate impact and grow with a fast-paced dynamic organization.
Technical Skills
Programming Practices and Languages: Programmatic Rest APIs, CI/CD, AWS, Ruby, Python, SQL, C/C++, Java, Visual Basic, HTML, JavaScript, COBOL, TCL/TK
Operating Systems: Linux, UNIX, Windows, iOS, Cisco, DOS
Software Experience: Jenkins, Chef, NetBeans, GIT, JIRA, Confluence TOAD, Version One, HP Quality Center, HP Quick Test Professional, Oracle, Versant, NCC Obiter, Microsoft Access, SQL Server, Microsoft Office, Solaris, HP Quality Center, HP Quick Test Professional, DOORS, Test Director, Silk Test, Perforce, Rational Test Manager, Rational ClearQuest, Rational ReqPro, Harvest Configuration Management,
Professional Experience
MetLife – Cary, NC
Manager – Test Engineering May 2017 – Current
Managed quality and resources for multiple and complex technical testing service offerings and resolution of escalated issues not resolved by technical subordinates
Operationalized automation frameworks by establishing best practices, incorporating version control, triggering continuous testing, and troubleshooting large project automation issues
Coached team members on an enterprise infrastructure project on agile principles as well as assisting on define the DevOps strategy
Identifies and recommends changes to enhance the effectiveness of automation testing strategies
Communicated and partnered with testing delivery and external teams, including business, Enterprise Architecture, vendor resources, and other project stakeholders
Full people management responsibility, including hiring, firing, promotions, performance and compensation management, & training & development
Managed day to day operations and performance of projects
Ensured vendor resources deliver on agreed upon deliverables
Manages, coaches, and developed personnel, including management of sourced resources
Identified training needs of staff and ensures training is provided
Approves plans, estimates, schedules
Responsible for financial forecasting and budget monitoring
Implemented standardization across the test team to ensure continuous process improvement
.
AOL Networks– Baltimore, MD
Software Manager May 2013 – May 2017
Directed the international programmatic software expansion strategy for AOL’s 500 million dollar per year product; One DSP.
Oversaw and led a team of Engineers responsible for implementing the above strategy.
Implemented QA Best Practices including test strategy development, metrics collection and reporting and QA estimating.
Performed performance review process for all direct reports, including promotion and salary recommendations.
Guided engineers in career development plans.
Experienced in developing automated testing in a Ruby framework
Collaborate with Development and Operations Engineering teams.
As Certified ScrumMaster, Provide day-to-day oversight for all project team members including work assignments, work direction and priorities.
Built and Managed Testing Environments and Test Databases within AWS.
Conducted Test Reviews that included testing/development engineers and technical and business stakeholders.
Developed in-depth test plans which outline on prospective use/test cases, expected behaviors, and production environment validation.
Evaluated new features and code changes by performing unit, integration, and regression testing in an automated fashion.
Millennial Media – Baltimore, Md
Lead Mobile QA Engineer December 2011 - May 2013
Worked with Agile Methodology (Scrum) using Jira software to track and report Scrum team activities
Served as lead for cross team validation testing efforts
Implemented tools in PERL / BASH for the data points verification as a part of dataflows platform
Designed and created the QA Integration environment to be able to perform end to end validation testing.
Extensive experience with mobile applications’ testing.
Fostered and developed essential relationship with Business Units, Product Management, Product Development, Supporting QA teams
Managed and lead the end to end testing effort between multiple teams across different office location.
Manage multiple QA environments that are used for functional and validation testing efforts.
Developed and executed test plans for in-house applications.
Performed applications testing consisting of Linux based programs and MYSQL database queries and procedures.
AOL/Advertising.com – Baltimore, MD
Quality Assurance Manager September 2006 – December 2011
Managed a QA team of 11 Engineers
Managed test team and testing work products including the Administration of HP Quality Center.
Participated in business requirement meetings, test planning, Requirements analysis in HP
Quality Center, Test Readiness Review meetings (TRR), execute tests and participated as subject matter expert during installation of software/hardware to production.
Responsible for determining the testing methodology and schedules.
Responsible for managing and communicating defect(s) status and escalation of high priority issues to Project Management resolving those issues with the development team.
Tested web applications integration with Google, Yahoo, MSN and other large Search Engines. Multi layered Web applications interacting with Search Engine API’s, databases and web services.
Maintained and managed the test environments and deployed software and trained operations staff in the configuration of delivered software.
Worked with Agile Methodology (Scrum) using Version One Enterprise software to track and report Scrum team activities.
Performed White box and black-box testing different modules of the applications to ensure the requirements and design of the application had been met.
Communicated effectively and efficiently with extended teams including developers, system administrators, database administrators, network engineers and project management.
Created managed and approved Test Plans and Test Cases using HP Quality Center.
Test Execution managed and reported using HP Quality Center.
Created and managed reporting and tracking of testing activities, schedules and progress in Microsoft Project.
Created adhoc reports in Microsoft Access and Microsoft Excel to report issue and progress to Senior Management
ARINC – Annapolis, MD
Senior Staff Engineer May 2004 – September 2006
Served as the lead in the development of System Acceptance test strategies and the creation and execution of test plans
Coordinated joint test effort across divisions of the company
Configured lab network for each testing cycle of a new project release
Provided time management schedules for software integration testing
Assisted developers in reproducing and finding the cause of various defects
Performed performance and network testing on CISCO routers and switches
Deployed software releases to production environments
CIENA – Linthicum, MD
Senior Engineer November 2000 – May 2004
Served as the lead in the development of Integration test strategies and the creation and execution of test plans
Configured hardware and software required for each project and application
Served as a resource to Integration and Development staff, as well as customers to help resolve issues or answer questions
Provided input at software design and requirement reviews
Trained Integration staff on multiple interfaces of the client/server software and hardware
Provided time management schedules for software integration testing
Assisted in set up of a software testing environment for customer demonstrations
Assisted developers in reproducing and finding the cause of various defects
Tracked all defects and issues; analyze defects to identify major issues, provide defect reports and verify compliance with all project team deliverables
Assisted in the development and review of end user and client/server installation documentation
Maintained and configured software lab for development and integration staff testing
Developed shell scripts to automate and execute testing against management software
Training
Certified SAFE Practitioner 2017
Certified Scrum Master 2016
Certified Scrum Product Owner 2016
Leader Launchpad 2014
Leading Others 2011
RM3 Enterprises Leadership for Technical Professionals Certification 2008
TCT Computing Group Quick Test Professional Certification 2008
Building Cisco Multilayer Switched Networks 2006
Cisco TCP/IP 2006
Cisco Custom Software Router 2006
Cisco CCNA 2005
Education
B.S. in Computer Information Systems
Towson University 2000
Contact this candidate