Computer literate, flexible, can work under pressure
Resume:
AYALA, ERICA MIRAFUENTES
Renilisan Bonot, Legazpi City
Cell phone number: 091********
Email add: ************@*****.***
OBJECTIVE:
Interested to work that I can render my service, optimize my skills, dedication in work and be able share my knowledge for the continuing success of the company.
PERSONAL DATA:
AGE: 25 years old
DATE OF BIRTH: August 9, 1993
SEX: Female
CIVIL STATUS: Single
WEIGHT: 46 kg
HEIGHT: 5’0”
DIALECT SPOKEN: English, Tagalog, Bicol
EDUCATIONAL BACKGROUND:
COLLEGE:
DATE GRADUATED
Bicol University
Daraga, Albay
Course: Bachelor of Science and Education
Major in Technology and Livelihood Education
2014
SECONDARY:
DATE GRADUATED
Pag- asa National High School
Rawis, Legazpi City
2010
ELEMENTARY:
DATE GRADUATED
Ibalon Central School
Legazpi City
2006
WORKING EXPERIENCE:
Customer Service Specialist
Liberty City Center (LCC)
Quezon Ave. Capantawan, Legazpi City
January 9, 2017- February 10, 2018
-To oversee, coordinate, and lead the entire Customer Service Department of specific store/area of the strategic business unit;
-To ensure that the needs of customer are being satisfied;
-To provide excellent customer service and to promote this idea throughout the organization they work for;
-To create a high performance culture in the entire Customer Service Department by adopting people management practices that emphasizes, empowerment, quality, productivity standards and goal attainment;
-Conduct Mystery shopping in store branch to oversee the improvement of Customer Service then how to asses and enhance it to be more effective and efficient.
-Create guidelines and policies for the development quality standard of store.
Customer Service Assistant / Receptionist
J2K Manpower & Allied Services
Liberty City Center (LCC) - Ayala
Quezon Ave. Capantawan, Legazpi City
June 29, 2016- January 5, 2017
-Provide information and promote store’s activity by paging/on-air to the entire store.
-Addressing Customer Complaints and Concerns
-Facilitate and Assist customer by giving quality service in store.
-Conduct Customer Survey in the entire store.
-Operating and manipulating technical facilities like store music and audiowav in store.
Community Empowerment Facilitator (CEF)
Department of Social Welfare and Development
(DSWD)
Magnolia St. Buraguis Legazpi City
October 22, 2014-December 31, 2015
-To conduct 100% procurement review of all procurement of the community
-Monitor and asses Financial, Technical and Procurement Process,
-Provide guidance to the C/BSPMC volunteer in the preparation of minutes of meetings to ensure that the contents are in order and filed accordingly,
-Conduct contract review to ensure the completeness of documents
-Empower community that gives good service in their needs.
-Process entire deliverable documents needed.
-Lead the community processes in barangay and municipality.
-Provide and implement projects needed in community.
SKILLS AND QUALIFICATION:
Knowledgeable in computer applications: Microsoft office and Internet basics.
Well teaching literate.
Can work under pressure and timely meet the deliverables ahead on time.
Highly competent and persistent in customer services.
Can process documents, well known in technical process even financial process.
Can adapt easily in any situations and nature of work
Well Manageable, generous, and diligent in work.
Well flexible and vigorous in any working skills.
Extremely motivated and well groom with the commitment in providing education.
TRAINING/SEMINAR WORKSHOP ATTENDED:
NCII Contact Center Services- TESDA ACCREDITED CALL CENTER ACADEMY
Embarcadero De Legazpi
March 27, 2018
CUSTOMER SERVICE TRAINING
LIBERTY CITY CENTER (LCC)
March-April, 2017
ACT-Roll Out Training
Kapit Bisig Laban sa Pagbabago (KALAHI-CIDSS: NCDDP)
Department of Social Welfare and Development
Camarines Sur
February 23- March 27, 2015
Capability Enhancement Seminar- Workshop
BUCE, Training Hall
Daraga, Albay
September 1, 2013
Lecture- Series on Guidance and Counseling
Bicol University College of Education Center for Teaching Excellence Hall,
Daraga, Albay
July 13, 2013
Human Sexuality, Reproductive Health, Responsible Parenthood and Family Planning
Arcilla Hall, Bicol University
October 6, 2011
Gender Sensitivity Training
The Bicol Women Studies and Advocacy Center of the Department Of Sociology,
Social Works Department and College of Social Science and Philosophy
BU Arcilla Hall, Daraga, Albay
March 10, 2011
AFFILIATION:
Special Program for Employment of Student (SPES)
Teaching students in Barangay
CITY HALL, ALBAY 2013-2014
Special Program for Employment of Student (SPES)
Office staff
CITY HALL, ALBAY 2012-2013
Pre-Service Teaching
Arimbay High School
Legazpi City November 19, 2013- March 5, 2014
REFERENCES:
Mr. ERWIN DAYTO
Admin Assistant-TOP-UP Mobile
Tahao, Road Legazpi City
Jessa De Gracia
OPC-Audit
Liberty City Center (LCC)
Engr. Beda Gacer
Technical Facilitator
DSWD, Legazpi City
I hereby this certificate the above information is true and correct to the best of my knowledge and belief.
Erica M. Ayala
Applicant
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