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Computer literate, flexible, can work under pressure

Location:
Bgy. 37 - Bitano, Albay, 4500, Philippines
Salary:
15000
Posted:
August 23, 2018

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Resume:

AYALA, ERICA MIRAFUENTES

Renilisan Bonot, Legazpi City

Cell phone number: 091********

Email add: ac6seq@r.postjobfree.com

OBJECTIVE:

Interested to work that I can render my service, optimize my skills, dedication in work and be able share my knowledge for the continuing success of the company.

PERSONAL DATA:

AGE: 25 years old

DATE OF BIRTH: August 9, 1993

SEX: Female

CIVIL STATUS: Single

WEIGHT: 46 kg

HEIGHT: 5’0”

DIALECT SPOKEN: English, Tagalog, Bicol

EDUCATIONAL BACKGROUND:

COLLEGE:

DATE GRADUATED

Bicol University

Daraga, Albay

Course: Bachelor of Science and Education

Major in Technology and Livelihood Education

2014

SECONDARY:

DATE GRADUATED

Pag- asa National High School

Rawis, Legazpi City

2010

ELEMENTARY:

DATE GRADUATED

Ibalon Central School

Legazpi City

2006

WORKING EXPERIENCE:

Customer Service Specialist

Liberty City Center (LCC)

Quezon Ave. Capantawan, Legazpi City

January 9, 2017- February 10, 2018

-To oversee, coordinate, and lead the entire Customer Service Department of specific store/area of the strategic business unit;

-To ensure that the needs of customer are being satisfied;

-To provide excellent customer service and to promote this idea throughout the organization they work for;

-To create a high performance culture in the entire Customer Service Department by adopting people management practices that emphasizes, empowerment, quality, productivity standards and goal attainment;

-Conduct Mystery shopping in store branch to oversee the improvement of Customer Service then how to asses and enhance it to be more effective and efficient.

-Create guidelines and policies for the development quality standard of store.

Customer Service Assistant / Receptionist

J2K Manpower & Allied Services

Liberty City Center (LCC) - Ayala

Quezon Ave. Capantawan, Legazpi City

June 29, 2016- January 5, 2017

-Provide information and promote store’s activity by paging/on-air to the entire store.

-Addressing Customer Complaints and Concerns

-Facilitate and Assist customer by giving quality service in store.

-Conduct Customer Survey in the entire store.

-Operating and manipulating technical facilities like store music and audiowav in store.

Community Empowerment Facilitator (CEF)

Department of Social Welfare and Development

(DSWD)

Magnolia St. Buraguis Legazpi City

October 22, 2014-December 31, 2015

-To conduct 100% procurement review of all procurement of the community

-Monitor and asses Financial, Technical and Procurement Process,

-Provide guidance to the C/BSPMC volunteer in the preparation of minutes of meetings to ensure that the contents are in order and filed accordingly,

-Conduct contract review to ensure the completeness of documents

-Empower community that gives good service in their needs.

-Process entire deliverable documents needed.

-Lead the community processes in barangay and municipality.

-Provide and implement projects needed in community.

SKILLS AND QUALIFICATION:

Knowledgeable in computer applications: Microsoft office and Internet basics.

Well teaching literate.

Can work under pressure and timely meet the deliverables ahead on time.

Highly competent and persistent in customer services.

Can process documents, well known in technical process even financial process.

Can adapt easily in any situations and nature of work

Well Manageable, generous, and diligent in work.

Well flexible and vigorous in any working skills.

Extremely motivated and well groom with the commitment in providing education.

TRAINING/SEMINAR WORKSHOP ATTENDED:

NCII Contact Center Services- TESDA ACCREDITED CALL CENTER ACADEMY

Embarcadero De Legazpi

March 27, 2018

CUSTOMER SERVICE TRAINING

LIBERTY CITY CENTER (LCC)

March-April, 2017

ACT-Roll Out Training

Kapit Bisig Laban sa Pagbabago (KALAHI-CIDSS: NCDDP)

Department of Social Welfare and Development

Camarines Sur

February 23- March 27, 2015

Capability Enhancement Seminar- Workshop

BUCE, Training Hall

Daraga, Albay

September 1, 2013

Lecture- Series on Guidance and Counseling

Bicol University College of Education Center for Teaching Excellence Hall,

Daraga, Albay

July 13, 2013

Human Sexuality, Reproductive Health, Responsible Parenthood and Family Planning

Arcilla Hall, Bicol University

October 6, 2011

Gender Sensitivity Training

The Bicol Women Studies and Advocacy Center of the Department Of Sociology,

Social Works Department and College of Social Science and Philosophy

BU Arcilla Hall, Daraga, Albay

March 10, 2011

AFFILIATION:

Special Program for Employment of Student (SPES)

Teaching students in Barangay

CITY HALL, ALBAY 2013-2014

Special Program for Employment of Student (SPES)

Office staff

CITY HALL, ALBAY 2012-2013

Pre-Service Teaching

Arimbay High School

Legazpi City November 19, 2013- March 5, 2014

REFERENCES:

Mr. ERWIN DAYTO

Admin Assistant-TOP-UP Mobile

Tahao, Road Legazpi City

099********

Jessa De Gracia

OPC-Audit

Liberty City Center (LCC)

099********

Engr. Beda Gacer

Technical Facilitator

DSWD, Legazpi City

091********

I hereby this certificate the above information is true and correct to the best of my knowledge and belief.

Erica M. Ayala

Applicant



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