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Customer Service Microsoft Office

Columbus, Georgia, United States
August 23, 2018

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Charles W. Burrough Jr ** Willow Trace Dr

Phenix City AL, 36869



Highly creative professional with an innovative approach to capturing and imparting new ideas. Enjoys working in a team, fostering teamwork among coworkers, while improving customer service. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Seeking a position where I'm able to bring my experience and knowledge of understanding warehouse/logistical procedures and accounting/inventory control to a working field.


•High School Diploma - General studies, Crisp County High School, Cordele, Georgia – 2006


•Service and Support

•Fast learner


•Computer software savvy



•People person




•Problem solver

•Critical thinker

Computer Skills

•Microsoft Office Suite • Typing Speed: 60 Words Per Minute

•Spreadsheet Software


Department of The Army - United States - 07/2006 - 12/2012

Warehouse Operations - Logistics

●Facilitate the shipping of products from one destination to another

●Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay

●Receives,account and issue or store products/equipment and coordinates delivery

●Prepares loads for shipment

●Takes steps to avoid quality control issues

●Makes sure warehouse capacity is kept at optimal levels

●Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met

●Oversees inventory of goods

●Trained to operate forklifts and other warehouse equipment

Equipment Records and Part Supervisor - Logistics

●Supervised and performed the general upkeep and maintenance of all supplies and equipment.

●Maintained an 100% accountability of a supply parts room valued in excess of 850,000

●Key player in the logistic planning and support of the organization’s deployment to Operation Enduring Freedom (OEF).

●Directed, trained and professionally developed five personnel in the section, resulting in all five personnel being promoted to take over other supervisor positions within the organization.

●Worked extensively with the Army Record Information Management System (ARIMS) and Standard Army Maintenance Systems-Enhanced (SAMS-E) for automated record keeping.

●Received stored, issued and processed 100-200 service and supply parts daily.

Dollar General - Copperas Cove, Tx - 10/2016 - 5/2017

Lead Sales Associate-PT

●Helped to supervise and maintain a clean and well organized store and facilitate a safe and secure working environment

● Authorized and sign for refunds and overrides; count register; made bank deposits.

● Assisted in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.

●Operated cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise and collect payment and make correct change

Randstad(Xpo Logistic)- Midland, Ga-01/2018-04/2018

Supply Chain

Process orders and maintain inventory in the Warehouse Management System (WMS)

Perform data entry tasks

Research and correct transaction errors

Handle domestic and international shipping documents


Graduate, Automated Logistics Management Basic Leaders Course, Fort Lee, VA 2006

Certificate, Standard Army Maintenance System Enhanced (SAMS1-E), Fort Hood, TX 2011

Certificate, Standard Army Maintenance System Enhanced (SAMS2-E), Fort Hood, TX 2011

Certificate, Property Book Unit Supply Enhanced (PBUSE), Fort Hood, TX 2012

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