Customer Service Microsoft Office
Resume:
Charles W. Burrough Jr ** Willow Trace Dr
Phenix City AL, 36869
***************@*****.***
Summary
Highly creative professional with an innovative approach to capturing and imparting new ideas. Enjoys working in a team, fostering teamwork among coworkers, while improving customer service. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Seeking a position where I'm able to bring my experience and knowledge of understanding warehouse/logistical procedures and accounting/inventory control to a working field.
Education
•High School Diploma - General studies, Crisp County High School, Cordele, Georgia – 2006
Highlights
•Service and Support
•Fast learner
•Responsible
•Computer software savvy
•Friendly
•Driven
•People person
•Motivated
•Reliable
•Trainer
•Problem solver
•Critical thinker
Computer Skills
•Microsoft Office Suite • Typing Speed: 60 Words Per Minute
•Spreadsheet Software
Experience
Department of The Army - United States - 07/2006 - 12/2012
Warehouse Operations - Logistics
●Facilitate the shipping of products from one destination to another
●Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay
●Receives,account and issue or store products/equipment and coordinates delivery
●Prepares loads for shipment
●Takes steps to avoid quality control issues
●Makes sure warehouse capacity is kept at optimal levels
●Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
●Oversees inventory of goods
●Trained to operate forklifts and other warehouse equipment
Equipment Records and Part Supervisor - Logistics
●Supervised and performed the general upkeep and maintenance of all supplies and equipment.
●Maintained an 100% accountability of a supply parts room valued in excess of 850,000
●Key player in the logistic planning and support of the organization’s deployment to Operation Enduring Freedom (OEF).
●Directed, trained and professionally developed five personnel in the section, resulting in all five personnel being promoted to take over other supervisor positions within the organization.
●Worked extensively with the Army Record Information Management System (ARIMS) and Standard Army Maintenance Systems-Enhanced (SAMS-E) for automated record keeping.
●Received stored, issued and processed 100-200 service and supply parts daily.
Dollar General - Copperas Cove, Tx - 10/2016 - 5/2017
Lead Sales Associate-PT
●Helped to supervise and maintain a clean and well organized store and facilitate a safe and secure working environment
● Authorized and sign for refunds and overrides; count register; made bank deposits.
● Assisted in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
●Operated cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise and collect payment and make correct change
Randstad(Xpo Logistic)- Midland, Ga-01/2018-04/2018
Supply Chain
Process orders and maintain inventory in the Warehouse Management System (WMS)
Perform data entry tasks
Research and correct transaction errors
Handle domestic and international shipping documents
TRAINING
Graduate, Automated Logistics Management Basic Leaders Course, Fort Lee, VA 2006
Certificate, Standard Army Maintenance System Enhanced (SAMS1-E), Fort Hood, TX 2011
Certificate, Standard Army Maintenance System Enhanced (SAMS2-E), Fort Hood, TX 2011
Certificate, Property Book Unit Supply Enhanced (PBUSE), Fort Hood, TX 2012
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