Sales Manager

Brandyce Cahill Hansen

Killeen, Texas

254-***-*************.******@*****.***

WORK EXPERIENCE and EDUCATION

Proofreading/Editing

Freelance – Killeen, TX – January 2018-Present

Utilize experience from Education degree, Graduate School, Teaching English, Journalism, Tutoring

Quick turn around time with accurate results

Charge per contract/project

Claims Processor

Progressive Insurance - Austin, TX – April 2016-January 2018

Responsibilities and Accomplishments-

Answer large call volumes, provide answers to inquiries regarding claims and processes while utilizing websites and company specific programs and databases to document and process claims, trouble shoot, and solve any customer complaints.

High rate of customer satisfaction, met team goals, and trained entry level staff.

Company based software as well as Microsoft and other office equipment.

Substitute Teacher

Killeen School District - Killeen, TX – October 2011-October 2015

Responsibilities and Accomplishments-

Taught variety of subjects to students ages 4 to 18.

Was highly esteemed by students and staff.

Received several pay raises.

Maintained job for 4 years.

Manager/B2B Sales/Recruiting/Human Resources

Evangel Gift and Book Store-Spokane, WA – June2007-October 2011

Responsibilities and Accomplishments-

Top Sales person for B2B Sales for 12 months then moved to manager position.

Promoted sales by servicing existing customers and soliciting new business.

Sold motivational books, magazines, music, and office décor to businesses and households.

Completed balance sheets for end of month and mid-month payroll.

Searched for, interviewed, hired, completed orientation and training for new hires.

Partnered with hiring managers to determine staffing needs, screened resumes, performed in-person and phone interviews with potential candidates.

Completed financial/payroll adjustments due to leave.

Responded to inquiries from internal/external customers regarding Benefits and Leave.

Determined eligibility for FMLA and ADA and temporary accommodation requests

Conducted the annual enrollment process for insurance benefits.

Education

Masters in Education*February 2008-December 2012 at American Intercontinental University

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