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Engineer Customer Service

Location:
Fort Lauderdale, Florida, United States
Posted:
August 26, 2018

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Matthew Ellison

Fort Lauderdale, Florida • 561-***-**** • ac6s9c@r.postjobfree.com

PROFESSIONAL PROFILE

Versatile technology leader with comprehensive experience leading initiatives for clients spanning Internet, mobile and payment industries. Expertise in hardware, software and network infrastructure. Delivered numerous high- profile projects in Internet and mobile space. Adept at identifying client needs and presenting solutions to enhance efficiency, productivity and profitability. Resourceful, innovative and analytical. AREAS OF EXPERTISE

Enterprise Payment Architecture High Availability Web Services Ops & Release Management Private & Public Cloud Multi-Supplier Architecture PCI-DSS, GDPR & SoX Compliance System & Network Security Scalable E-Commerce Infrastructure NSA Security Standards Large Scale N-way RDBMS User Support Tools & Procedures Agile Development Methodology PROFESSIONAL EXPERIENCE

EXPEDIA PARTNER SERVICES / EXPEDIA AFFILIATE NETWORK, Bellevue, WA Expedia’s Affiliate Web Services platform, powering over 10,000 partner applications world-wide. Senior Software Engineer (2014 – Present)

Served on several teams as a Senior Software Development Engineer, specializing in payments, PCI/DSS Security, Web Services and other mission critical aspects of supporting EAN’s core point of sale platform.

• Led investigation and development efforts on several initiatives including gross-profit sharing, web services schema validation / correction and inventory price mismatches.

• Migrated test/ integration environment for several key point-of-sale services to AWS CloudFormation stacks.

• Participated in team-oriented aspects of Agile project management using Scrum and Kanban. BLUE MANGO, LLC, Hollywood, FL

Consulting firm focused on planning, development and implementation of payment, telecommunications, and social media software solutions.

CEO/Creative Director (2008 – 2014)

Consulted as principal engineer to deliver end-to-end solutions in multiple industry verticals, including payment processing, collections, social networking and online dating spaces.

• Managed all phases of design, implementation, and launch of software systems for multiple projects.

• Led internal project involving development of mobile QR code generator and reporting application and peer- to-peer VISA Fast-Pay Cash transfer system.

• Directed creation of customized affiliate program and marketing websites.

• Advised and supported Fortune/Inc. 500 mobile communications service provider. ACINET, INC, Los Angeles, CA

Service-oriented company providing wide range of mobile marketing and payment processing solutions for small, medium, and large organizations.

Principal Software Engineer (2012 – 2013)

Planned, implemented and maintained a wide range of projects involving design and development of numerous mobile-oriented solutions. Designed and implemented multi-tiered co-located virtual server clusters. Managed TCPA- compliant positive opt-in mobile marketing campaigns. Matthew Ellison • 561-***-**** • ac6s9c@r.postjobfree.com Page 2 of 2

ACINET, INC, Los Angeles, CA (continued)

• Designed and implemented mobile SMS-based payment solutions.

• Increased message capacity and delivery rates by forming and strengthening relationships with VOIP and SMS vendors.

• Engineered and implemented customer service, collections, and call center intranet applications. COMMUNICATIONS CONSULTING GROUP, INC., Deerfield Beach, FL Long-standing company providing wide range of clients with hosting, credit card risk prevention, and transaction processing products and services.

Platform Architect, Manager of Software Engineering (2005 – 2009), Freelance Consultant (2004 – 2005)

Implemented and supported payment software assets acquired from Core Communications. Acted as both principal engineer and manager of software engineering.

• Defined system specifications for new application features based on business requirements.

• Oversaw code review and release management process.

• Developed and supported multiple secure payment processing platforms and subscriber management systems. Led several PCI-DSS audits and certification initiatives. CORE COMMUNICATIONS, INC., Blacksburg, VA

Payment service provider focused on providing third party payment and related services to high-risk online merchants. Vice President/Chief Technology Officer/Lead Developer (1996 – 2003) Designed, developed, and implemented enterprise server infrastructures, multi-tiered secure server environments, payment gateway integration, and Web applications. Developed and supported company’s clients, providing management of software development, accounting, and customer service for 900,000+ customers and 4,000 websites worldwide, reaching 4.5 million billing events between 1999 and 2003. TECHNICAL PROFICIENCY

Programming Languages Java, Node.js, C, C++, C#/.NET, Objective-C, JavaScript, Python, PHP, Perl, Lua, HTML, CSS, jQuery, JSON and XML

Web Services REST, XML, SOAP and JSON

Application Stacks Apache, Tomcat, Glassfish, Express, NginX, MemCache, AWS ELB and ALB Mobile Applications Android SDK, iOS SDK, Java, Objective-C, WAP and jQuery Mobile Cloud-Based Development AWS, Google App Engine, CloudStack and OpenStack Service-Oriented Architecture Saas, MaaS, NaaS and Micro-Services Virtualization Docker, ECS, EC2, VMware ESX/ESXi, Linux KVM, Citrix Xen and Hyper-V High-Availability Databases MySQL/MariaDB, Oracle, Amazon RDS, DynamoDB and Neptune Operating Systems Linux, BSD, Solaris, OpenSolaris, Illumos, Mac OS X, Windows Server Telephony SIP/RTP, Lua, Asterisk and Freeswitch IVR, AVR, and TTS



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