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Human Resources and people Retention and Development

Apopka, Florida, United States
August 25, 2018

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My Name is Jermaine Watts. I am currently looking to continue my career in Human

Resources and or Operations Management. I am an efficient leader that believe that the people that you lead are your competitive advantage. I am Goal and result orientated. My Career has seen me through various stages of leadership and management of both people and profit.


Quality Analyst, BPA International 2017 Present My duties include monitoring customer service and quality standards of our clients and reporting on the identified parameters. This role involves reporting to the client and analyzing various data given to us on a daily basis. District Development Supervisor, Racetrac Petroleum; Orlando FL- 2005-2016 4/26/05-10/1/05: I served as Food Service Manager at one of their locations. This entailed managing the inventory, safety, operation and cleanliness of all foods= service initiatives and equipment within my location. 10/1/05-11/15/05: I served as an Entry Level Manager with this company. My focuses were handling the daily sales, operations and inventory on my designated shifts.

11/15/05-12/06/06: I served as an Assistant Manager for this company were I worked in tandem with the general manager to ensure that all procedures and policies were followed in addition to handling the daily sales, operations and inventory on my designated shifts.

12/06/06-7/31/12: I served as a General Manager with this Company. I operated a unit that generated upwards of $10M in annual revenue. In this position I was responsible for both the financial and personnel performance within my unit. This involved creating and execution of plans to increase sales and productivity, and focusing on continuity of the business personnel. Training and development of further leaders was a big part of not only my duties, but my success in this role as I played a key role in the development of over 90 leaders during my tenure as a General Manager and Implemented various sales and profit growth initiatives that are still used at the company today.

7/31/16: I Served as a District Development Supervisor in Human Resources for this company.


1802 N. Hammon Drive

Apopka, Florida



As a HR Development Supervisor I lead and managed Multiple units with approximately 500 employees. It was proven through my focuses that he best results come from a highly educated, motivated and developed team that is focused on the goals and initiatives of the company. I remained able to stay focused on the tasks at hand and was able to solicit and give feedback in a positive manner that left all parties leaving the interaction with ongoing knowledge of how to maintain and continue positive performance and improve on identified opportunities. In this role, it was my responsibility to work with several different project managers on company initiatives that were aimed at team development and sales increasing initiatives. In addition I was responsible for measuring the results of these initiatives and providing feedback to my superiors.

As a Development Supervisor I was in charge of scheduling and budgeting employee hours for all employees within my region in addition to managing performance reports and giving feedback on maintaining or increase sales and HR KPIs.

Supervisor, Universal Orlando, Universal Orlando; Orlando FL, 20014-2005 Handled the day to day operation of multiple retail units at this Theme Park location. Duties included scheduling employees and processing weekly payroll, managing employee relations, inventory management.

Operations Consultant, L&S Variety; St. Catherine Jamaica - 2001-2006 Served as a consultant of daily operation for this multi unit business. Worked closely with the owners to ensure that all employee concerns and innovations were addressed and taken into consideration. Consulted on new product innovations and managed companies technological upgrades.


2001 Old Harbour High School, St Catherine Jamaica Major and Certified in Business Accounting

2003 Florida Metropolitan University Major, Business Law 2004 Penn Foster University Major Business Administration Skills

ServSafe Certified Trainer through the National Restaurant Association Public Speaking and Presentation

Microsoft Office

Mac OS

Training ad Development

Building and Leveraging Talent

Engaging and Building Relationships


Courtney Benjamin Director of Human Resources Racetrac Petroleum 407-***-****

Ingrid Colon Employee Advocate Racetrac Petroleum 407-***-****

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