Customer Service Sales

Jan Soliman

Vacaville, CA ***** 707-***-**** *************@*****.*** www.linkedin.com/in/jan-soliman-707-***-****

FINANCE AND MANAGEMENT PROFESSIONAL

Possess recent MBA with a concentration in Finance. Positioned to transfer knowledge, skills, and abilities to the financial industry as a finance analyst. Accomplished sales and business professional with 15 years’ experience in the retail sales industry. Demonstrate a keen understanding of operational management, business operations, and service delivery. Agile learner, quickly gaining competency in new technologies, processes, and protocols.

EDUCATION

Notre Dame de Namur University, Belmont, Ca January 2018

Master of Business Administration – Concentration in Finance (GPA 3.775)

Courses:

Business Derivatives and Risk Management Investment Section 01, Business Strategy

Managing Diversity, Behavioral Finance Global Operations

Enterprise Information Management System Corporate Financial Management

Management Accounting Legal and Ethical Dimension

Marketing Planning and Analysis Organizational and Management Theory

Ain Shams University, Cairo, Egypt

Bachelor’s Degree - Business Administration and Accounting (GPA 3.52)

(Possess United States certification of Egyptian College degree)

Courses:

Principles of Management Principles of Accounting Economic Resources and Development

Mathematics Economics Analysis Operation & Production Management

Mathematics in Finance Intermediate Accounting Marketing, Economics of Money & Banking

Financial Management Principles of Auditing

Qualifications Summary

Relationship Development: Strong interpersonal talents with passion for forging strategic partnerships to drive growth and new business development. Maintains customer-centric focus at all times. Proven ability to collaborate with colleagues to achieve goals.

Information Management: Well-developed ability to utilize business technologies to track client, vendor, and stakeholder data and guide strategic planning, and Proficient with Microsoft Office

Project Oversight: Highly organized with combination of technical, financial, and business expertise to guide project planning and implementation. Demonstrate time management, prioritization, decision-making skills, situational assessment, and task resolution skills to deliver successful outcomes. Success meeting and exceeding organizational goals both individually and as part of a team.

Business Acumen: Strategic planner, adept at database management, report development, budget management, cost controls, inventory management, audits, and regulatory compliance.

Key Strengths: Finely tuned analytical skills with a commitment to streamlining and improving work processes. Highly developed conflict resolution and communication skills to effectively interact with management and customers to collaborate on issues and resolve problems. Results focused; delivering maximum impact with minimal cost.

Talent Development: Skilled in delivering training, driving employee engagement, and team leadership and development.

Languages: Bilingual: Arabic, English.

Professional Experience

Sales Representative, Momentum Auto Group Fairfield, California 1/2017 - Present

Responsible for showing and selling automobiles for a car dealership, exhibiting a high level of communication and business acumen skills.

Demonstrated high level of understanding regarding inventory, with ability to easily translate information to customers.

Engaged prospective customers throughout the entire selection and sales process, providing an exemplary level of service.

Assistant Store Manager, Staples Sacramento, CA 5/2016 - 12/2016

Oversaw day-to-day operations for a multinational office supply company to ensure streamlined operations to include staff training, business optimization and delivery of excellence in customer service.

Provided training and mentorship to drive performance optimization, including customer service strategies, coaching, and sales techniques.

Monitored operations, making strategic decisions and adjusting areas of focus to meet target sales goals.

Provided oversight on office staff performance, providing guidance and mentorship to improve efficiency, productivity, and service delivery.

Performed cash audits, monitored CSAT, prepared weekly ads to drive visibility and brand awareness, and conducted price auditing to ensure correct pricing and compliance.

Facilitated business optimization through P&L monitoring, including sales performance, purchases, inventory management, damage control, and shrink loss.

Lead Sales Consultant-Customer Experience, Office Depot Davis, CA 7/2014 - 5/2016

Accountable for ensuring customer service excellence for an office supply retail store. Operations include staffing/training, safety, opening and closing, cash control, and signage.

Ensured 100% customer service satisfaction through staff training and coaching, as well as achieving established metrics

Facilitated print sales, opened and closed building, ensuring safety at all times.

Conducted audits, monitoring staff performance for quality control and maintained accurate and concise error logs, register voids and tax exemption status.

Provided coaching and mentorship to help employees succeed in meeting company policies and protocols.

Maintained appropriate levels of inventory, driving efficiencies and profitability and monitored signage to ensure proper marketing.

Store Manager, DJ's Fashion for Men Fairfield, CA 6/2010 - 2014

Directed operations for a men’s fashion store. Enhanced business optimization through improved systems and processes, budget management, training, marketing, and improved customer service. Exceeded sales goals three consecutive years through disciplined execution and a high level of customer attentiveness.

Orchestrated the implementation of video surveillance, motion detection, and closed-circuit television systems and delivered recommendations on enhancements to security systems and procedures, resulting in a decrease in inventory loss.

Spearheaded the implementation of a more streamlined chain of command, modifying internal structural roles and responsibilities to deliver efficiencies.

Leveraging multiple media channels, developed and implemented a robust advertising campaign to enhance brand awareness and visibility based on market analysis.

Developed a talent pipeline, identifying, recruiting, hiring, developing, and retaining retail talent for the company.

Forged strategic relationships and cultivated existing relationships to generate new business.

Developed accurate and comprehensive monthly sales and budget reports and year-end accounting reports and monitored multiple databases to track inventory.

Maximized sales performance through exceptional customer experience, people management and cost controls.

Executed initiatives to drive improved performance and customer satisfaction, including standardized training, coaching, mentorship, and achievement of goals.

Through active listening, built customer confidence by valuing their feedback and sharing with staff in order to provide improved services; provided guidance and constructive feedback to staff to increase employee engagement and confidence.

Assistant Manager, Stacy Adams Fairfield, CA 2/2008 - 5/2010

Accountable for daily operations for a retail shoe store, including sales, financials, inventory management, marketing, and customer service.

Directed and supervised sales, facilitating conflict resolution amongst employees and developing weekly staffing schedules to ensure optimal performance and efficiencies.

Ensured business optimization, monitoring inventory, processing purchase orders to replenish merchandise

Developed, implemented, and launched an enhanced computerized tracking system, resulting in reduced expenses.

Conducted market analysis, translating findings into a strategic plan that delivered increased sales.

Reduced and controlled expenses by creating a computerized tracking system.

Addressed customer inquiries and mitigated concerns in a timely and professional manner.

Established sales goals, reorganizing sales floor to adhere to company standards as well as customer demands.

Directed all financial operations, including payroll, budget, daily and monthly sales reports, cash deposits, budget reports and processing payroll on a biweekly basis.

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