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Customer Service Manager

Norcross, Georgia, United States
August 22, 2018

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Norcross GA. *****470-***-**** •


Assertive and cost-cutting operations manager and production leader with extensive experience in business management and staff retention practices. Manages customer service for multiple projects and deliveries, providing expert guidance on business processes, technical implementations, and all client related issues. Responsible for more than 20 million dollars’ worth of products and packages.


ATL Courier, Atlanta, GA 2016 to Present

Independent Courier Driver

In charge of over 6 million dollars in packages and products delivered yearly.

Builds productive business relationships with businesses and other customers through consistent and thorough service.

Recognized for exemplary customer service, trains new couriers on increasing customer loyalty through distinct service tactics.

Coordinate and support customer inventory counts, when needed.

CSM Bakery, Atlanta, GA 2017 to 2018

Logistics and Inventory Coordinator

Prepared all production work orders, averaging 25 a week.

Oversaw staff of 20 members, ensuring that packages are delivered and shipped on schedule each day.

Processed all drivers’ weekly paperwork for deliveries and payments.

Assigned all order to staff members, ensuring that they are performed correctly.

Held monthly staff meetings to monitor progress and address all production and distribution questions.

Assisted with improving the employee retention rate by 30% through close communication with staff, and team building activities.

Instituted new operational procedures that cut the company’s costs by 40%.

ProLogistix, Suwanee, GA 2015 to 2017

Inventory Coordinator

Closely tracked and monitored inventory valued at 5 million dollars.

Located discrepancies in inventory reports that saved the company over $20,000.

Requested by management to monitor the productivity of 10 other staff members.

Supervised the printing of all order specific documents and labels.

Courier Express, Marietta, GA 2011 to 2015

Operation Manager

Coordinated, managed and monitored the productivity of various departments including shipping, receivables, and HR.

Guaranteed strict compliance of security procedures and regulations for road operations.

Oversaw all customer orders, ensuring accuracy and timely delivery, or corrections were applied when applicable.

Stayed below the company’s budget by 25% through improving operational service standards.

Provided leadership in the development of new employees by participating in mentoring programs that taught new hires about the company’s software and applications.

Worked closely with top management personnel to develop strategic plans for operations that included the flow of staff, scheduling and orders.

Created and implemented small scale and large-scale emergency procedures.

DRS Technical Service (Afghanistan), Dulles, VA 2010 to 2011

Junior IP Specialist

Performed maintenance and upgrades on all applicable equipment, because of any outages that occurred.

Responsible for new system upgrades and rollouts, including but not limited to, IP assignments on co-servers.

Installed and maintained CISCO routers, switches, firewalls, Cat-5 drops, VSAT equipment, and device connectivity for user PCs and VoIP telephones.

Performed basic diagnostics and maintenance on desktop computer devices and all related equipment such as printers and fax machines.

Courier Express, Marietta, GA 2009 to 2010

Warehouse Sorter

Ensured over 3,000 bundled marketing materials yearly had proper postage and packaging for shipment.

Updated warehouse manager and owner of inventory once a week.

Reviewed 100 documents weekly for errors in record information.

Assisted other staff members, as needed, with operational duties that included unloading forklifts and handling stock.

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