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IT Manager Infrastructure Storage Recovery Project Management

Stamford, Connecticut, United States
August 22, 2018

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Daniel Dworkin

Senior IT Professional

Stamford, CT 06901


Customer-focused IT leader offering development of on-target support solutions using project management expertise and Six Sigma. Ability to manage multiple projects and provide strategic direction. Particular strength in taking on challenging situations and finding solutions within SLA performance guidelines. An influential communicator building long-term relationships with vendors. Demonstrated success in spearheading 24/7/365 support operations. Expertise in software migrations, hardware deployments and monitoring of IT systems performance improvement.

• IT infrastructure • Root Cause Analysis • Performance Management • Strategy and Planning • Project Management • Disaster Recovery ( DR ) • IT Strategy • Technical Support • Back Office • Design, Build and Implement Enterprise Wide Technology • Change Management • Proof of Concepts • Infrastructure Architecture • Problem Solving • Performance Improvement • Management of Outsourced Vendors • Strategic Planning • Process Enhancements • Cost-Saving Initiatives • Vendor Relationships Management • Policy & Procedure Development • Client / Stakeholders Facing • Servers HP / Dell • Storage IBM / Hitachi / EMC • Tape Libraries / Drives HP / IBM / Quantum • Amazon Web Services (AWS) •



IT Operations Leader, Architect, Project Manager – 2012 – Present

Directed and managed computing and information technology strategic plans, policies, programs, computer services, network communications, and management information services to accomplish corporate goals and objectives.

Upgraded Active directory from 2008 to 2016 Forest.

Assisted with Office 365 client migration from Office 2013.

Designed, installed, configured, troubleshot, and monitored core infrastructure including Server Hardware, VMWare, Networks, Storage according to technical requirements.

Architected and implemented information technology solutions for many types and sizes of businesses.

Completed environment upgrade from Windows 2000/2003 to Windows 2008 including HP server imaging.

Built ESX farm to comply with client’s green initiative to lower the energy footprint.

Configured IBM Storage area network by connecting, allocating and zoning to allow migration from older Hardware.

SUNGARD AVAILABILITY SERVICES Carlstadt, NJ – Feb 2015 – Dec. 2016

Senior Engineer

Provided directed customer interaction for multiple business clients to solve significant issues in data recovery. Ensured consistent success of Intel Based disaster recovery tests.

Resolved escalated technical issues during execution of customer’s recovery.

Built Intel/AMD/Itanium infrastructure for clients to perform recoveries including:

Dell and HP Server hardware

Storage area network (SAN) IBM/Hitachi/EMC, Fiber Channel – Brocade connectivity, allocation and zoning of host systems to storage devices.

Tape Libraries/Drives configuration HP, IBM, Quantum(ADIC) Configure/Setup/Troubleshoot Sun(StorageTek), Spectra Logic, Tape Drive/Media – AIT, SAIT, DLT, LTO, SDLT, 9840, 9940, Tape drive encryption, VTL, DataDomain, IBM & EMC

Executed actions for all aspects of Information Systems disaster recovery ( DR ) and Business continuity (from Hardware to Software of running enterprise).

Advised customers on developing procedures and documentation to improve performance of DR.

Responsible for the successful execution disaster recovery tests for MRP customers. Duties include building and configuring backup solutions as Commvault, NetBacup, and Avamar servers. Restoration of data, databases and system files for Windows, ESX, Linux and Unix Hosts.

Successfully configured and troubleshot Windows 2003/2008/2012 servers (physical and Virtual) post restore to make sure they are functional and all applications available.

Primary contact for Microsoft Active Directory, VMWare, SQL, Exchange escalations.

GARTNER, Inc., Trumbull, CT – 2000 - 2012

Manager Hardware / Software Infrastructure – 2002 – 2012

Created, developed and led Production Support team of 15 focused on design, purchasing and implementation / upgrade stages, resulting in new server installation with a reduction in turnaround time by 70%.

Led Windows information Systems support team with all aspects of Information Systems.

Reduced repetitive error issues and decreased repair time by developing detailed procedures resulting in 50% faster repairs. Continuously exceeded service level agreements with business units and within IT department.

Improved performance and led direct reports to create solutions that met company directions and customer requirements with complete accountability for all phases of projects.

Developed improved server upgrade / implementation process using Six Sigma DMAIC to decrease time by 30% increasing productivity and consistency of associates by evaluating current process, policy development, as well as developing documentation in order to keep up with fast-paced environment.

Negotiated terms of relationships with critical Information Systems vendors and third party providers that resulted in increased level of service at a reduced cost by up to 30%.

Upgraded Citrix Presentation Server 4.5 farm with 10+ servers to XenApp 6 infrastructure with 20+ virtual servers.

Executed Design and implemented Reflect Systems multi-edge broadcast system for video conferencing with 16 edges around the world to stream content internally.

Installed and configured 2000 - 2005 SQL Server databases in standalone and active-active clusters to provide support for various applications.

Automated server inventory procedures by implementing scripted solution.

Designed and implemented VMware ESXi virtualization farms to provide support in Lab environment.

Illuminated the need of backup solutions in remote offices deployed NSI Double-Take for data replication to central location.

Managed and executed all stages ( gathering of technical requirements, design, proof of concept, implementation and documentation) of FollowMe /Secure printing implementation in the largest U.S. offices to provide secure printing to departments, as well as reducing unnecessary printing output.

Build images for all HP servers and provided them to HP in order to receive preimaged servers from manufacturer.

System Engineer – 2000 – 2001

Administered and supported Windows NT\2000 Infrastructure

Provided Tier 3 support for enterprise wide Windows infrastructure.

Performed performance tuning, security administration, troubleshooting and maintenance for all windows systems.

Performed disaster recovery by executing system backup ( VERITAS Backup Exec, IBM Tivoli Storage Manager ).


Amazon Web Services (AWS) Fundamentals

Active Directory 2016

Windows 2012

Windows 2008 Clustering / Network Infrastructure (Boot Camp(2008 Network/Active Directory/Windows)

Amazon Web Services (AWS) Fundamentals

Citrix XenApp/ XenServer/ XenDesktop/ Edgesight

Microsoft SQL 2000/2003/2005/2008/2012/2014 Database Administration

VMware ESXi / Hyper-V

HP SIM Monitoring and Software package delivery system

Operating systems: Windows (95, 98, Me, 2000, XP, 7, 8, 2000 Pro, 2000 Server, 2003 Server, 2008 R2 Server, Windows Server 2012), VMware ESX

BackUp software: Netbackup, Veeam, CommVault Galaxy Backup & Recovery, VERITAS Backup Exec, IBM Tivoli Storage Manager, NSI Double Take

Application software: Active Directory, PowerShell, Windows Clustering, Crystal Reports, HP SIM, Citrix XenApp, Symantec System Center, Windows DNS, Windows DHCP, IIS, Xerox CenterWare Web, IBM Tivoli Service Request Manager, Peregrine Service Center,Trend ScanMail, Trend InterScan eManager, Trend InterScan WebManager, Trend WebProtect, Trend ServerProtect, Trend TVCS, Trend OfficeScan, Peregrine Service Center; Bindview BV Control, ScriptLogic SecureCopy, ScriptLogic Security Explorer, Autodesk AutoCAD, Reflect Systems Broadcast Solution, Microsoft Office productivity tools( Powerpoint, Visio, Word, Excel, etc.)

Scripting: Power Shell ( Automation )

Network: TCP/IP; DNS; WINS; DHCP; VPN, LAN/WAN configuration/installation/support in Windows environments; File and Print, Cisco Switches

Servers: HP DL/ML/CL Class Series, Dell PowerEdge,

Storage IBM/Hitachi/EMC,

Tape: Libraries/Drives HP, IBM, Quantum(ADIC)

UPS, Xerox WorkCentre, Laptops, Desktops, Printers, Mobile


MASTERS in Automotive Engineering, Moscow Technical University (”MAMI”), Moscow, Russia (1998)

PhD – Completed two out of four year program in Research University “NAMI”, Moscow, Russia (2000)

MILITARY OFFICER – Received at graduation from Moscow Technical University (”MAMI”), Moscow, Russia (1998)

US Citizen.

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