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Security Customer Service

Elkridge, Maryland, United States
August 22, 2018

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Tierre C Evans

**** ****** **** ** ******* MD, **076

C: 443-***-**** H: 410-***-****


Detail-oriented cyber security professional who meets deadlines and focuses on results with experience implementing a broad range of cyber security initiatives while contributing in the planning, analysis, and implementation of solutions in support of government and customer requirements.

Areas of Expertise:

Network and Systems Security

Data Integrity/Disaster Recovery

Network Mapping

Contingency Planning

Mobile technologies

Data Flow

Pen Testing

Cloud Architecture

Systems Analysis/Administration

Regulatory Compliance

Computer Forensic Analysis

Costs Benefit Analysis

Risk Assessment

Policy Planning/Implementation

Incident Reponses

Technical Proficiencies:


Windows XP/Vista/7/8/10/Server 2003/Server 2008/ Server 2012/Exchange 2003, Linux (Ubuntu, Red Hat), OSX, Cisco IOS


TCP/IP, VPN, VOIP, Ethernet, Token Ring, SSH, PKI, PGP, OSI,


Microsoft Office Suite Professional 2003/2007/2010/2013, FTK, Wireshark, Nessus, EnCase, VMWare, Putty, Cain and Abel, Metasploit, IDA Pro, OllyDbg, Visio

Programming Language:

Visual Basic, C, C++, Python


Capella University

MS Information Technology Specialization in Information Assurance in Security-GPA 3.67

(Graduated September 2012)

ITT-Technical Institute

BS Information Security Systems - GPA 3.75 (Graduated June 2011)

AS degree in Computer Network Systems - GPA 3.75 (Graduated September 2008)


A+ SEC+ Network+ C EH

Professional Experience

National Security Agency (September 2011- Present)

Digital Network Exploitation Analysts Lead

Led cyber team to discover cyber-attacks attempting to penetrate government global infrastructure grid.

Conducted analysis of activity and malware to ensure confidently integrity and availability of data and government networks.

Recommended mitigation based off cyber intrusion activity discovered.

Identified vulnerabilities in new technologies.

Performed local and global network mappings of cyber incident.

Processed intelligence information based off customer requirements.

Best Buy Geek Squad (February 2012-Present)

Consultant Agent

Engaged with clients during check-in and check-out process.

Identified complications in electronic devices and offered recommendation to the issue presented.

Repaired and upgraded devices under Geek Squad Protection Plan.

Managed queues and provide status update to clients upon completion of service device.

Computer Science Corporation (Eagle Alliance) (September 2008- September 2011)

System Technician Senior Associate

Provide mission critical technical support for DOD Groundbreaker Contract.

Mainly responsible for analyzing and solving technical, application, hardware and network related problems.

Diagnose and troubleshoot basic problems with individual or multiple computer systems to maintain proper functionality; resolves issues including contacting and assisting vendors.

Recommend hardware solutions regarding personal computers in assigned areas.

Assists with computer studies, projects, and implementation of policies throughout area of assignment.

Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct any problems.

Responsible for upgrading network systems and components.

Provided help and support in the installation of software and hardware.

Provided system security.

Responsible for the administration of LAN.

Provided troubleshooting for network and computer application problems.

Cybercore Technologies

Material Handler / Team leader (October 2007-September 2008)

Team Lead

Manage team by assisting employees with delivery or removal of equipment, while ensuring management and customer’s expectation.

Provided exceptional customer service to clients.

Organized work for team for daily delivery or removal assets.

Arranged RAIM forms for customers as required by the office property officer or security site.

Provided QC with requested appointments for clients.

Helped team meet SLA requirement requested by Eagle Alliance.

Material Handler (July 2007-October 2007)

Assisted with the delivery or removal of equipment, while making sure we met management and customer’s expectation.

Reported to clients work area and ensure deployed EA barcode asset is at clients work station.

Verified current changes in the clients work site and deliver appropriate assets to client.

Removed out dated assets and provide appropriate documentation for clients.

Delivered removed asset to the DEC and provide QC with documentation of the asset removal from the clients work site.

National Security Agency (Sept 2004- July 2007)

Clerical Assistant

Provided office requirements for leadership.

Maintained various information for Chief of Staff and employees.

Filed classified information for future office use.

Answered telephones within an exceptional time frame.

Organized Chief of Staff meetings and planned TDY for offsite meetings.

Greeted visitors in a professional manner while ensuring their request are met.

Ensured all timesheets was entered in payroll.

Ordered necessary equipment for office mission.

Ensured office followed proper security protocol by maintaining a security checklist regulated by SOC

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