Customer Service Data Entry

Erica N Smith

**** *********** ***

Memphis, TN *8118-0000

Phone: 901-***-****

Email: ***********@*****.***

Ability Summary

Dedicated and driven professional, results oriented, with proven customer service skills, and a fast-paced environment. Skilled in receiving and preparing communication, maintaining and monitoring supply and inventory, as well as client support. Also process outstanding leadership and communication skills.

Employment History

Team Leader

02/2015 - 04/2018

Priority Fulfillment Inc

Memphis, TN

Train new team members on packing tables as well as picking and different locations, recognize team members accomplishments and exceptional performance.

Back up crew members to keep team work flow at efficient level. Maintain healthy group dynamics.

Oversees documentation and tasks involved with projects. Arrange team meetings and relay information to all team members.

Mail Sorter

03/2014 - 01/2015

UPS

MEMPHIS, TN

• Direct items according to established routing schemes, using computer-controlled keyboards or voice recognition equipment.

• Operate various types of equipment, such as computer scanning equipment, mimeographs, optical character readers, and bar-code sorters. Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.

• Sort and route incoming mail, and collect outgoing mail, using carts as necessary.

Mobile Associate – Retail Sales

02/2012 - 07/2014

Target Tech

Chicago, IL

Provide exceptional customer service to individuals visiting the store, including greeting customers, answering the phone and assessing their needs.

Engages in service selling and right fitting the customer with the appropriate total technology solution.

Process information pertaining to merchandise to be returned to the manufacturer because of defect.

Data Entry Clerk

04/2010 - 01/2012

Penn Plax

Memphis, TN

Manage and complete data entry and customer support functions for Petco website.

Enter customer orders, vendor receipts, and invoices into offline system.

Transcribe phone message for owner and manage email communications.

Education and Training

Issuing Institution

Location

Degree Received

Course of Study

Oakhaven High School

Memphis, TN

High School Diploma

General High School Curriculum

STRAYER UNIVERSITY

Memphis, TN

Bachelor’s in Business Administration Concentration of Management 2017- present

Business Administration

Additional Information

Proficient in MS office

Proficient in Excel and data analysis

Strong desire to work in a team environment

References Available on Request

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