Technical Support Assistant

Camron L. Matthews

Fayetteville, GA *****

678-***-****, ************@*****.***

Signals Intelligence Analyst/Technical Support

TECHNICAL SUPPORT Network Troubleshooting/Setup

Signals intelligence analyst with 4 years of military experience in digital network exploitation and troubleshooting network issues and configurations. Performed root cause analysis of hardware and software issues on client-side to support system maintenance to the NSA Trojan Operating systems as well as Distributed Common Ground System (DCGS). Have implemented access control and physical security. Extremely adaptable and flexible in high stress situations very meticulous of details. A very personable worker with great socializing skills for managing others and or in a team environment, while maintaining respect for others and professionalism. Motivated and eager for learning anything new put in front of me.

TECHNICAL SKILLS

Cable termination and setup, Windows and Linux Troubleshooting Commands, Understanding of Firewall, Wireshark, IDS/IPS, Nessus scanners, Knowledge networking protocols, Understanding of Malware of various types and Implementations of the cloud various platforms and VMs along with system hardening .

CLEARANCE

Active Top Secret/ SCI

CERTIFICATION AND COURSEWORK

Network+ CE CompTIA 2018 – 2021 Security+ CE CompTIA 2018 – 2021

Cyber Security Threats Fundementals Course Vuport 2018

Network Exploitation Technical Analysis Courses Vuport 2015-2018

Signals Intelligence Analytical Course Goodfellow AFB 2015 – 2016

EDUCATION

AS GENERAL STUDIES, Georgia Military College

PROFESSIONAL EXPERIENCE

U.S. Army, Fort Riley, KS 2015-Current

G2 Signals Intelligence Analyst/Technical Support Assistant KS 2017-2018

Responsible for Determining network issues in conjunction with NSA Trojan Mission Shelter (MST) for 1st Infantry Division HQ G2 Intelligence Shop. Also providing solutions to client-side connectivity issues by using Windows commands as well checking for hardware issues. Assisted in checking IP and domains configurations are correct as well as updated patches to systems when issues occur. Tasked with fielding new ground-based Processing, Exploitation and Dissemination (PED) Distributed Common Ground System (DCGS), known as the Common Intelligence Collection System (CICS).

Trojan Mission Shelter (MST) cooperative troubleshooting/maintenance

Processing, Exploitation and Dissemination (PED)/Distributed Common Ground System (DCGS)/Common Intelligence Collection System (CICS) experience setting up

Client-side IP and DNS configurations static/dynamic DHCP and hardware resets

Multi-Function Analyst/Technical Support Assistant KS 2015-2017

Performed root cause analysis of hardware and software issues to support system maintenance to the NSA Trojan (T-Lite) Control Vehicle for Brigade Tactical Operations Center, Assisted in layout and cabling along with network access control for Brigade TOC. Also assisted in setting up communications for the Trojan(T-Lite) in support of Brigade MICO (Military Intelligence Company).

NAC network access control

Cable Termination/Testing/Repair

Network Trouble shooting

Hardware Troubleshooting

Hardware inventory, PC and VoIP disconnect, and packaging

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