Help Desk Support Technician
Resume:
Giovani Dario Lopez
**************@*****.***
Objective:
I am a skilled and dedicated help desk specialist looking to obtain a position where I can focus on my administrative, help desk and call center skills. I am very detail oriented and always looking to find solutions to problems related to software, hardware and networking issues.
Professional Experience:
Service Desk Agent, EMPIST - Chicago - Chicago, IL June 2018- Present
oTroubleshooting user and system problems over the phone with remote control technologies; Kaseya MSP
oAccurate documentation of all activities conducted
oManaged, maintained, troubleshooted and supported client’s network, equipment, software and services
Help Desk Assistant, Erie Family Health Center - Chicago, IL 2014 – 2018
oGeneral network requests, i.e. reset passwords, answering a high volume of calls daily, migrating users from Microsoft Exchange to Microsoft Office 365
oPart of three-person team supporting all technical assistance requests for 800+ employees
oFacilitating 50+ technical requests per day
oTroubleshooting software and hardware issues such as EMR, Citrix Receiver, Trend Micro, Microsoft Office Suite, i.e. Word, Excel, Outlook, Cisco Agent Desktop, Cisco WebEx, Dentrix, and Windows Update
oManaging requests with ticket systems using Help Desk Manager
oPC Hardware set-up with corporate standard configurations for deployment to new employees
oFacilitated maintenance requests regarding PC internals for Hard Drive, Solid State Drives, and RAM upgrades
oPatching network cables, and connecting them from patch panel to switches
oPerformed encryption protocols on all employee computers using BitLocker
oSetup corporate standard security and protection on all devices with Windows 8.1 and 10
oWorked and set up Cisco Video Conferencing at multiple site locations along with weekly meetings and conferences including Cisco WebEx
oSetting up new printers with static IP addresses and troubleshooting printer issues such as printer jams
oUsing Active Directory to manage users, desktops and laptops and to store BitLocker Recovery Keys
Maintenance and Administrative Assistant, Erie Family Health Center - Chicago, IL 2013 – 2014
oResponsible for managing all maintenance requests at the clinic
oAssisted in basic administrative tasks i.e. data entry, filing
oWorked with basic power tools; such as drills, hand tools, etc. for simple day to day repairs
Professional Skills:
oFast learner and enjoy working with teams
oProficient in Microsoft Office 365
oStrong knowledge of software and operating systems Mac OS, Windows 7, 8.1 and 10
oKnowledge of computer hardware components and performing scheduled upgrades and quality checks. Examples being; hard drives, motherboard, RAM, screen replacements, and more
oActive Directory knowledge
Education:
2015 – Present:
Malcolm X, City Colleges of Chicago
Concentration in Computer Science
2012 – 2014:
Harold Washington City Colleges of Chicago
Concentration Computer Science
References
Henry Castro – IT Interim Director at Erie Family Health Center
Email: ************@*****.***
Cell Phone: 312-***-****
Dulce Quintero – Site Director of Erie Family Health Center at Humboldt Park
Email: *********@****************.***
Cell Phone: 773-***-****
Contact this candidate