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Assistant Desktop Support

Baltimore, Maryland, United States
August 21, 2018

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Moses C. Anieh

** **** ** ******* ***** Unit *, Ocean City, MD 21842



Network and Security expert who recently graduated with a First-class grade in Computer Network and Cyber Security.

Knowledgeable of known hacker techniques, methodologies, and system exploits which allows me to monitor and detect any new techniques used by hackers.

Possess a comprehensive background in Information Technology.

Proactive in creating a safe and productive environment through my in-depth knowledge in Computer network and Cyber security.

Works well as a team player.


M.S., Computer Science, Network security concentration, Troy University, 2017. 3.61 CGPA.

Master’s Thesis: A smart shopping assistant.

B.S., Computer and Information Science, Lead City University, Ibadan-Oyo State, Nigeria, 2012. 3.10 CGPA.

Project: Cloud computing and Enterprise resource planning.

Deployment of SaaS in LAN, WAN&MAN

The economic significance of Custom software using cost-benefit ratio.


Diploma in Computer Desktop Publishing, 2010


Software Development Life Cycle, Team Facilitation Leadership Course

Ethical Hacking, Basic Fundamentals for Educational Purposes.

IP Protocols, Routing Protocols, Enterprise LANs, WANs, Routers, Switches, VPN, IT Security Policies Win XP and 7, Windows Server 2008 and Active Directory, and AutoCAD.


Library IT Assistant, Troy University Library IT Department, Troy, Alabama, September 2015 – Present.

Handled Tier 1&2 related issues with about 15-20 tickets daily which includes but are not limited to:

Troubleshoot and resolved IT related computer hardware and software.

Ensure active network service.

Periodic monitoring of servers.

Installation of systems necessary for ease of access of library resources.

IT/Business Development Manager, Negotia Integrated Services Limited, Ikeja-Lagos, Nigeria, December 2014 – Jun 2015.

Troubleshot and resolved IT-related hardware and software issues involved with computers, printers, smartphones, scanners, switches, display screens, Ethernet cable and jacks, etc.

Troubleshot network-related problems such as IP address conflict, DHCP and DNS server issues, and Ethernet and network switch issues.

Installed and set up PCs, ensure information and desktop security, and take inventory of IT equipment.

Managed the helpdesk using SysAid ticketing software and provided IT desktop support to staff members.

Managed ad placement on classified ad sites.

Intern, Information Communications Technology (ICT) Unit/Admin Department, Krystle Enterprises Limited, Victoria-Island, Lagos, Nigeria, November. 2013– 2014.

Installed hardware, software and peripherals for the computer systems in the office.

Performed network peer-to-peer connections and diagnosed connectivity issues.

Performed network management activities such as DHCP and DNS maintenance services, disk space allocation, system logs, network performance monitoring systems, wireless access privileges, etc.

Preparation of weekly and monthly petty cash reports.


Oracle DB, Python, Eclipse, Pycharm, Machine learning, Splunk, OCR, Business utility software (Ms. Word, Excel, Paint, PowerPoint, Adobe).


Creation of a smart shopping assistant. Digits recognition in images, identifying spam and legitimate emails, face detection using Haar-cascade classifier, identifying ADLs through heart rates. (Master’s thesis)

Using Multilayer stitch-and-stich technique (MUST) Deep CNN to predict protein secondary sequence, identifying Handwriting using CNN.


Troy University Africa Student Association (TASA), Troy, Alabama, 2015-Present.

Association of Businessmen and Industrialists in Nigeria and Turkey (ABINAT), 2013-Present.

Alpha Delta Lambda Honor Society, Troy, Alabama, 2015- Present.

Computer Science Student at Troy University, Troy, Alabama, 2015- Present.


Business Proficiency:




Limited Proficiency:



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