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Customer Service Representative

Fullerton, California, United States
August 21, 2018

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Latifah Turner

**** ***** ******. *********, **, 92835 951-***-****


Over 9+ years of extensive retail sales, internship/volunteer programs, and delivering outstanding customer service. Demonstrated ability to connect and build strong relationships. Excellent leadership, organizational and presentation skills, detail oriented and technically savvy. Able to adjust quickly to new settings, build outstanding relationships.


West Coast University Expected Graduation date: May 20, 2018

Masters of Health Administration G.P.A 4.0

California State University, Fullerton Graduation date: May 17, 2015 Bachelor of Science in Kinesiology, Minor in Gerontology G.P.A 3.07


MS Word, Excel, Outlook, Access, Publisher, PowerPoint, 10 Key, Type 60wpm


West Coast University-Irvine, CA April 2017- Present Financial Aid Administrator

Report to the Associate Director directly

Excellent customer service skills utilized

Review electronic student financial aid files to ensure accuracy of information

Performs federal verification for those selected by the Department of Education's processor or the institution

Confirms accuracy of need analysis and ensures financing is in place to meet direct costs.

Originates federal funds including Pell and Federal Supplemental Educational Opportunity Grant (FSEOG) grants and Direct Loans.

Adheres to Associate Expectation Agreement and established department policies and procedures to ensure compliance with federal, state, and accreditor rules and regulations.

Equinox- Irvine, Ca April 2015-Present Kids Club Associate

Lead and implement activities such as games, crafts and outside programming.

Communicating with parents, children and coworkers alike.

Supervise and entertain up to 15-20 kids ages 3months-11yrs.

Glidewell Dental Lab –Irvine, CA June 2015-April 2017 Customer Service Representative

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; Maintains financial accounts by processing customer adjustments.

Saddle Ranch Chop House -Orange, CA March 2014-April 2015 Head Retail-Lead & Host

Provided superior customer service, answer customer questions, retail and bar inventory, and resolve customer complaints.

Visual merchandising


Karate for All- Tustin, CA February 2016-July 2017

Occupational Therapy based Martial Arts for Special Needs

Prepared occupational therapy treatment rooms and treatment areas for patient

Prepared patients for occupational therapy treatment by welcoming, comforting, and escorting

Demonstrated the proper use of equipment and occupational therapy routines

Helped patients practice their techniques and ensure that activities are performed correctly.

Promoted social skills and increase strength and flexibility

Centra Pediatric Therapy April 2016-July 2017 Pediatric Clinic

Assisted with evaluations and treatments of developmental and feeding issues.

Developed goals in collaboration with occupational therapist

Maintained patient occupational therapy records by recording client's progress Ensure safety

St. Elizabeth Healthcare and Rehabilitation Center- Fullerton, CA Nov. 2015-Oct. 2017

Assisting immobile patients

Assisted with exercises and treatments

Center of Successful Aging – Fullerton, CA Aug. 2014-May 2015

Promoted full body wellness with older adults through fitness, balance, mobility, and vitality.

Best Buddies Program – Corona, Ca Aug. 2008-Jun. 2010

Built one-to-one friendships between students with and without intellectual and development disabilities.

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