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Medical Customer Service

High Point, North Carolina, 27262, United States
August 21, 2018

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Healthcare Clinical & Administrative Professional with experience working in fast-past environments demanding strong organizational, technical, and interpersonal skills. Committed to superior patient care and customer service, confident in interaction with individuals at all levels, and detail-oriented and resourceful in completing assignments with ability to multi-task effectively.


Guilford College, Thomasville NC

Activities Coordinator, Certification GPA 3.34

Graduation Date: May, 2005


Medical Office Support; Admissions

Medical Terminology

Group Planning / Team Building

Legal and regulatory issues in health information, including HIPPA compliance and federal and state laws

Medical Records; coding


Time Management

Medical Systems: Power Chart, Sigmacare, Etc.


Central Supply Rep / Transportation Coordinator

Providence Place Westchester Manor, High Point NC 10/2013 – 01/2016

Cared for and ensured the wellbeing of residents in a 129 bed skilled nursing facility. Duties included the assessment and recording of vital signs, including temperature, blood pressure, and heart rate. Ensured residents rooms were cleaned and well stocked. Assisted patients with wheelchair, car, and bed transfers. Identified and recorded patient data, including mood shifts, physical conditions, appetite, and elimination. Informed nursing team of any irregularities in patient health. Demonstrated sensitivity and compassion to all patients. Provided prompt response to patient needs, offering direct assistance and notifying nursing staff. Maintained sanitary conditions in patient’s rooms and general work area. Performed standard care for pre- and post- operative patients.

Activities Assistant 07/2010 – 10/2013

Upac of High Point, High Point NC

Conducted daily therapy sessions to improve patients' mental and physical well-being. Planned, organized, directed and participated in treatment programs and activities to facilitate patients' rehabilitation, help them integrate into the nursing home community and prevent further medical problems. Planned monthly calendars of entertainment, passive and active activities. Performed monthly progress reports for MDS team. Regulated content of program in accordance with patients' capabilities, needs and interests. Also assisted throughout the facility wherever needed.

Protected the security of medical records to ensure confidentiality. Planned, developed, maintained and operated a variety of health record indexes, storage and retrieval systems to collect, classify, store and analyze information. Computer entry of demographics, history, extent of disease, diagnostic procedures and treatment. Compiled and maintained patients' medical records to document condition and treatment, providing data for research, cost control and care improvement.


C N A Certification, Since 2010

Activities Coordinator Certification, Since 2010

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