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Pharmacy Technician Customer Care

Irving, Texas, United States
August 23, 2018

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PO Box ****

Coppell, TX *****


Career Summary

** ***** ** ********** ** a Certified Pharmacy Technician in a retail, long term care and mail order pharmacy

Competent in filling medication orders, locating and compounding medications and blister packing medications

Extensive skills with shipping, receiving, ordering and delivering medications and supplies

Dedicated to providing quality customer care and solving issues in a high volume environment

Excellent communication, analytical and organizational skills

Skilled in Basic computer skills, proficiency in MS Office, DaVita Rx-specific software and other pharmacy software

Ability to supervise a team and adhere to stats, goals and guidelines, along with training new employees

Professional Experience:

Pharmacy Technician

Davita RX Pharmacy (8/2013 – Current)

Being knowledgeable on all current processes and adhering to service level agreements

Assisting in obtaining prescriptions from authorized agents and medical assistances with doctor offices and facilities

Working with other teams to ensure the patients medication is sent out in a timely manner

Made outbound calls to PBMs for insurance problems and calls to patients regarding medication delays

Handled escalated calls and assisted in solving immediate issues

Solved complex insurance issues and completed research to initiate Prior Authorizations

Pharmacy Technician

Pharmacy Matters (2011-2013)

Received, entered, filled, and distributed medications from incoming prescriptions for patients and facilities

Ordered medication and supplies, stocked shelves and rotated stock to maintain good inventory practices

Supplied, restocked, monitored and operated electronic Prada machine that packaged medications in exact packaging

Performed opening/closing pharmacy duties to prepare or clean up for the day

Assisted in training new employees

Pharmacy Technician

Walgreens (2010-2011)

Received, entered, filled, and distributed medications from incoming prescriptions for patients

Maintained proper medications on shelf, rotated stock, ordered medications and handled inventory

Provided prompt courteous attention to patients inside pharmacy and through drive up window

Pharmacy Technician

Pharmerica (2007-2009)

Prepackaged medications for use in long term care facilities

Maintained exceptional inventory, checked lot numbers and rotated stock

Filled, labeled and packaged medications to be sent to facility locations

Received deliveries and sent out shipments

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