Pharmacy Technician Customer Care
Resume:
KRISTI NOBLE
PO Box ****
Coppell, TX *****
************@*****.***
Career Summary
** ***** ** ********** ** a Certified Pharmacy Technician in a retail, long term care and mail order pharmacy
Competent in filling medication orders, locating and compounding medications and blister packing medications
Extensive skills with shipping, receiving, ordering and delivering medications and supplies
Dedicated to providing quality customer care and solving issues in a high volume environment
Excellent communication, analytical and organizational skills
Skilled in Basic computer skills, proficiency in MS Office, DaVita Rx-specific software and other pharmacy software
Ability to supervise a team and adhere to stats, goals and guidelines, along with training new employees
Professional Experience:
Pharmacy Technician
Davita RX Pharmacy (8/2013 – Current)
Being knowledgeable on all current processes and adhering to service level agreements
Assisting in obtaining prescriptions from authorized agents and medical assistances with doctor offices and facilities
Working with other teams to ensure the patients medication is sent out in a timely manner
Made outbound calls to PBMs for insurance problems and calls to patients regarding medication delays
Handled escalated calls and assisted in solving immediate issues
Solved complex insurance issues and completed research to initiate Prior Authorizations
Pharmacy Technician
Pharmacy Matters (2011-2013)
Received, entered, filled, and distributed medications from incoming prescriptions for patients and facilities
Ordered medication and supplies, stocked shelves and rotated stock to maintain good inventory practices
Supplied, restocked, monitored and operated electronic Prada machine that packaged medications in exact packaging
Performed opening/closing pharmacy duties to prepare or clean up for the day
Assisted in training new employees
Pharmacy Technician
Walgreens (2010-2011)
Received, entered, filled, and distributed medications from incoming prescriptions for patients
Maintained proper medications on shelf, rotated stock, ordered medications and handled inventory
Provided prompt courteous attention to patients inside pharmacy and through drive up window
Pharmacy Technician
Pharmerica (2007-2009)
Prepackaged medications for use in long term care facilities
Maintained exceptional inventory, checked lot numbers and rotated stock
Filled, labeled and packaged medications to be sent to facility locations
Received deliveries and sent out shipments
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