Jorge Polo

ac6r7e@r.postjobfree.com

*** * ** **, ********** DC 20001

202-***-****

Skype Id vacopoloj

Education/training

Public Trust Clearance 2016

SCCM 2012 R2 MS Learning Center 2013

Six Sigma Greenbelt G.E. 1999

LAN Design USDA grad school 1995

MIS course work UMCP 1990

Associate Science USAF 1978

Technical Summary Skills: MS Office 2016, MS Exchange 2016, Symantec Total Protection for Windows 10, Windows 12 R2, Windows Server 2016, SCOM 2016,

Fifteen years of technical experience both Government and Private Sector working with vendors researching testing and implementing both hardware and software to include file and print Dell, HP, NEC FT servers. Exchange Email Enterprise solutions. Closely collaborating with Dell HP and Panasonic on upgrades of desktop laptop deployment complying within SLA agreements.

Using MOM and SCCM 2010 to monitor applications health and performance as well as to enhance application remediation. Hands on configuring network printers Canon HP Dell Lexmark Xerox Multifunction. Background includes upgrading hardware and software for Washington city wide OCTO as well as EPA Federal agency and Commercial Morgan Stanley. Detail experience with software migrations in all versions of Microsoft Office to include MS Lync MS Exchange. Desktop operating systems XP Pro, MS Win-7, 8.1, Windows 10, Office 2013and office 365. Migrations from XP to Windows 7 and Windows 8.1 Office 365. Desktop encryption using Bitlocker Bit9 parity, PKI encryption for Email Exchange SMTP, MAPI, OWA, POP, IMAP, and Single sign on Authentication. Experience with Quest Active roles, experience with DLP, Lync 2010 servers, setup, deploy Skype for business via Outlook.

Operating Systems: MS 2003, Windows Server 2008 R2, Windows Server 2012R2 Windows Server 2016 Windows XP Professional, Vista, Windows 7 Windows 8.1, Windows 10, Linux SUSE 10, MAC OSX, Snow Leopard, Mountain Lion.

Mobile devices: IPhones, Androids, I pads, tablets.

Archiving: EAS Zantaz for Exchange

Backup Solutions: BackupExec 8.5, Veritas BackupExec 16

Antivirus/Spam: Antigen antivirus, Trend Micro anti-spam, McAfee Enterprise, Symantec Endpoint Protection, Panda Cloud AV, IronPort Appliances, McAfee Total Protection for Windows 10.

Encryption Tools: PKI, PGP MS Bitlocker, RMS, VeriSign, Entrust, NIC adapters with chipset 3eTI FIPS certified.

Enterprise Messaging and Collaboration: Exchange 2003, Exchange 2007 Exchange 2010, 2013, 2016. Cloud Exchange Hosting Webmail Services, Office 365, SharePoint 2007, Lync 2010, 2013.

Disaster Recovery: Participated in yearly Disaster Recovery for MS Exchange.

Hardware: NEC FT servers, HP Servers, Compaq servers, Dell servers Hp printers, Xerox Multifunction, Lexmark Printers, Cybernetics Enterprise Backup servers, Canon Fujitsu Xerox high speed scanners.

Migration Tools: NetIQ Exchange migratory, Quest migration tools, Microsoft native migration tools.

Mobile Data Recovery: Windelete Android smart phone TenorShare.

Remote Access Tools: Dameware, VNC, Cisco VPN client, Lync 2010, 2013.

Reporting Tools: Mail Attender for Exchange, ADManager Plus. Quest Spotlight, Promodag tools, Microsoft Operations manager

Systems Health: MOM 2010, Quest Spotlight for Exchange and MS 2008 servers, PRTG, Windows Systernals Tools.

Wireless Experience: routers Linksys, RCA, Netgear BGN 802.1B,G,N Protocols.

Professional Experience

Hirestrategy Consulting contractor to FarmerMac September 2016 Present 2018

Sr. Messaging Exchange and Office 365 Engineer

Part of Engineering teamSupporting migration of 100 users from Exchange on premises Lync 2010 and office 365 to the cloud, also supported SharePoint

Worked very close with Microsoft during migration

Worked with Polycom supporting IP phone system, as well as Lync 2010 and Skype for business

Supported mobile devices IPhones, IPads as well as Androids

Supported the use of DLP to control the documents sent out to the different Departments within the organization

Supported all users on site and global remotely

SLAITconsulting contractor to University of Maryland November 2015 - August 2016

Sr. Messaging Exchange Engineer

Maintained and troubleshoot Exchange 2010 issues

Assisted with Office 365 matters and Lync 2010 connectivity

Worked with Virtual IronPorts gateways filters and spam as well as white listing

Monitored Exchange 2010 traffic and latencies

Migrated 16000 users to Office 365 on the cloud

TEKsystems contractor to Alcoa Global Messaging Team September 2015 - November 2015

Sr. Messaging Exchange Engineer Tier III

Part of the Enterprise Office365 migration effort (Global users) and Azure building blocks

Manage Exchange 2013 on MS cloud hosted environment and SharePoint

Monitor email IronPort inbound outbound email security appliances

Part of the Enterprise global upgrade of security appliances

Generate and analyze security reports

Part of the Enterprise MS Exchange team on Global Acquisitions and Divestitures

Supported DLP (Data Loss Protection) for global document transfer

TEKsystems contractor to Jacobs Engineering Group April 2015 - August 2015

Sr. Messaging Exchange Engineer Tier III

Troubleshoot Enterprise email routing issues

Created public folders

Granted proper access to email accounts and SharePoint

Worked with Active directory permissions, deletions troubleshooting security issues

Worked with Human Resources in regards to accessing users mailboxes

Managed Lync 2010 servers granting and giving proper rights to accounts

Managed Symantec Enterprise Evault to keep blue prints and historical records for General Counsel for static data that was kept for over seven years.

SIRC contractor to WMATA January 2015 - April 2015

Tier II Customer Support

Trained users through Outlook and web access MS Office 2010

Assisted users with MS Office 2010 related questions and problems

Worked remotely supporting offsite users via VPN and Dameware tools as well as MS IM services

Worked with user Active Directory accounts and Maximo issues

ABCimaging Washington DC. November 2014 - Jan 2015

Sr. Messaging Exchange Engineer

Part of Engineering Team Planned and implemented an Exchange migration from 2003-2010 over 1000 mailboxes to include IPhones, Androids and Blackberries.

Designed the upgrade from Active Directory Windows 2003 to Windows 2012 R2

Designed the archive and backup system for Exchange Enterprise

Partnered with Barracuda to implement a spam filtering system

Migrated users to Office 365 working close with Microsoft onsite and remote

Morgan Stanley Washington DC. September 2014 - Oct 2014

Hardware and Software Refresh Engineer

Partnered with PEAK Systems Inc. Worked very close with HP and Dell upgrading desktops configuring Windows 7, 8.1, Office 2013 as well as training users on Office 2013 features

Troubleshoot Exchange 2010 connectivity and message routing issues. Inventory management of returning hardware, relocation of printer’s desktops both physically and configuration of network IP readdressing.

Troubleshoot Lync 2010 in a unified environment, including VTC connectivity and Dameware

US Environmental Protection Agency

Technical Support/Migration Engineer January 2014 - Aug 2014

Provided support for Windows Upgrade from XP to Windows 7 for approx. 8000 workstations deploying via MDT and SCCM 2012 initiative using Pixie Server, working with a team of 10 within a flexible schedule including weekends and nights the migration was accomplished within eight months with training as a secondary task

Technical support for Lync 2010, Skype for business and Skype desktop Office 2013, 365 and Exchange Cloud Support, installed and supported SAS Analytical software and Dameware servers

US Department of Veterans Affairs March 2006 – December 2013

Sr. Messaging Exchange Engineer Operations Support

Implementing and using Six Sigma procedures provided technical support by troubleshooting inbound and outbound Email flow for Exchange 2007, 2010. Worked close with NSOC regarding mail gateways.

Using MS System Center Operations Manager 2010 to monitor applications health for effective Remediation and peak performance, built Dameware servers as well as support

Supported over 8000 users locally at VA Central Office (DC) and 300,000 users globally, as well as 350 Mac’s (OS x 10.4, Snow Leopard, and Mountain Lion) - troubleshoot network connectivity and email issues.

Used Cisco sender base and McAfee anti-spam for Ironports appliances. Supported EAS archiving solution for Headquarters and Field Offices

Worked with server team in regards to Active Directory 2008 and Exchange Organization

Added and disabled user account in active directory

Led and mentored a team of 10 junior engineers

Supported and troubleshoot PKI encryption issues, Lync 2010 client, and RMS

Responsible for data recovery, monitored mailboxes, moved and created public folders

Recovered deleted data for Androids smart phones

Upgraded Central Office and field offices to Office 2007, currently working on Windows 7 and Office 2013 rollout, as well as creating presentations in PowerPoint 2010 and Visio 2010 for senior staff

Tested Office 365 and Windows 8.1.

Managed EAS and Symantec Evault archiving systems for use of General Counsel retrieved documents for General Counsel for Congressional hearings.

American Red Cross Headquarters October 2005 - February 2006

Messaging Exchange Engineer Operations Support

Part of Engineering Team Responsible for Exchange 5.5 to 2003 platform migration, as well as to preserve the integrity of the Exchange Enterprise environment utilizing Microsoft Operations Manager (MOM) to amplify remediation and performance, built and supported Dameware servers

Monitored mailboxes public folders health and backups. Part of Exchange CCB team

National Science Foundation January 2004 – Sept 2005

Lead Technical Messaging Exchange Support Engineer

Stabilized existing Exchange 5.5 environment consisting of 10 servers and a database larger than 1TB

Supported CA infrastructure

Monitor enterprise environment via Quest Spotlight for both Exchange and Active directory setting up trigger levels for remediation processes

Assigned to represent messaging team in Change Control Board meetings

Led messaging engineers for Exchange disaster recovery yearly exercise

Part of Engineering Team planned and implemented a migration of 6,000 Microsoft Exchange 5.5 to 2003 without interruption of service

Worked very close with Internosis, NEC, Symantec, StorageTek, Dell, Microsoft, and Quest Designed and migrated 5000 mailboxes and public folders to Exchange 2003 solution

Office of the Chief Technology Officer- DC Government City Wide March 2002 - Jan 2004

Senior Exchange Engineer

Provided tier III support for the Enterprise messaging system for the District of Columbia

Assisted with Exchange migrations to Windows 2000 environment

Planned and attended change control board scheduled meetings for maintenance of servers.

Built Exchange recovery servers, and troubleshot and resolved Exchange Enterprise issues

Assisted other District agencies in disaster recovery for Exchange

Telecorp AT&T Largest Affiliate January 1999 – February 2002

Team lead for Exchange

Lead engineer built AT&T wireless network worked closely with Microsoft and Quest on Exchange Enterprise network onsite and remote

Lead a team of 17 engineers across USA Canada and Puerto Rico

Advised on budget issues to make sure project was on time and deliverables were on time

Advised senior management on how projects were to be conducted

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