Engineer Active Directory
Resume:
Jorge Polo
*********@*****.***
*** * ** **, ********** DC 20001
Skype Id vacopoloj
Education/training
Public Trust Clearance 2016
SCCM 2012 R2 MS Learning Center 2013
Six Sigma Greenbelt G.E. 1999
LAN Design USDA grad school 1995
MIS course work UMCP 1990
Associate Science USAF 1978
Technical Summary Skills: MS Office 2016, MS Exchange 2016, Symantec Total Protection for Windows 10, Windows 12 R2, Windows Server 2016, SCOM 2016,
Fifteen years of technical experience both Government and Private Sector working with vendors researching testing and implementing both hardware and software to include file and print Dell, HP, NEC FT servers. Exchange Email Enterprise solutions. Closely collaborating with Dell HP and Panasonic on upgrades of desktop laptop deployment complying within SLA agreements.
Using MOM and SCCM 2010 to monitor applications health and performance as well as to enhance application remediation. Hands on configuring network printers Canon HP Dell Lexmark Xerox Multifunction. Background includes upgrading hardware and software for Washington city wide OCTO as well as EPA Federal agency and Commercial Morgan Stanley. Detail experience with software migrations in all versions of Microsoft Office to include MS Lync MS Exchange. Desktop operating systems XP Pro, MS Win-7, 8.1, Windows 10, Office 2013and office 365. Migrations from XP to Windows 7 and Windows 8.1 Office 365. Desktop encryption using Bitlocker Bit9 parity, PKI encryption for Email Exchange SMTP, MAPI, OWA, POP, IMAP, and Single sign on Authentication. Experience with Quest Active roles, experience with DLP, Lync 2010 servers, setup, deploy Skype for business via Outlook.
Operating Systems: MS 2003, Windows Server 2008 R2, Windows Server 2012R2 Windows Server 2016 Windows XP Professional, Vista, Windows 7 Windows 8.1, Windows 10, Linux SUSE 10, MAC OSX, Snow Leopard, Mountain Lion.
Mobile devices: IPhones, Androids, I pads, tablets.
Archiving: EAS Zantaz for Exchange
Backup Solutions: BackupExec 8.5, Veritas BackupExec 16
Antivirus/Spam: Antigen antivirus, Trend Micro anti-spam, McAfee Enterprise, Symantec Endpoint Protection, Panda Cloud AV, IronPort Appliances, McAfee Total Protection for Windows 10.
Encryption Tools: PKI, PGP MS Bitlocker, RMS, VeriSign, Entrust, NIC adapters with chipset 3eTI FIPS certified.
Enterprise Messaging and Collaboration: Exchange 2003, Exchange 2007 Exchange 2010, 2013, 2016. Cloud Exchange Hosting Webmail Services, Office 365, SharePoint 2007, Lync 2010, 2013.
Disaster Recovery: Participated in yearly Disaster Recovery for MS Exchange.
Hardware: NEC FT servers, HP Servers, Compaq servers, Dell servers Hp printers, Xerox Multifunction, Lexmark Printers, Cybernetics Enterprise Backup servers, Canon Fujitsu Xerox high speed scanners.
Migration Tools: NetIQ Exchange migratory, Quest migration tools, Microsoft native migration tools.
Mobile Data Recovery: Windelete Android smart phone TenorShare.
Remote Access Tools: Dameware, VNC, Cisco VPN client, Lync 2010, 2013.
Reporting Tools: Mail Attender for Exchange, ADManager Plus. Quest Spotlight, Promodag tools, Microsoft Operations manager
Systems Health: MOM 2010, Quest Spotlight for Exchange and MS 2008 servers, PRTG, Windows Systernals Tools.
Wireless Experience: routers Linksys, RCA, Netgear BGN 802.1B,G,N Protocols.
Professional Experience
Hirestrategy Consulting contractor to FarmerMac September 2016 Present 2018
Sr. Messaging Exchange and Office 365 Engineer
Part of Engineering teamSupporting migration of 100 users from Exchange on premises Lync 2010 and office 365 to the cloud, also supported SharePoint
Worked very close with Microsoft during migration
Worked with Polycom supporting IP phone system, as well as Lync 2010 and Skype for business
Supported mobile devices IPhones, IPads as well as Androids
Supported the use of DLP to control the documents sent out to the different Departments within the organization
Supported all users on site and global remotely
SLAITconsulting contractor to University of Maryland November 2015 - August 2016
Sr. Messaging Exchange Engineer
Maintained and troubleshoot Exchange 2010 issues
Assisted with Office 365 matters and Lync 2010 connectivity
Worked with Virtual IronPorts gateways filters and spam as well as white listing
Monitored Exchange 2010 traffic and latencies
Migrated 16000 users to Office 365 on the cloud
TEKsystems contractor to Alcoa Global Messaging Team September 2015 - November 2015
Sr. Messaging Exchange Engineer Tier III
Part of the Enterprise Office365 migration effort (Global users) and Azure building blocks
Manage Exchange 2013 on MS cloud hosted environment and SharePoint
Monitor email IronPort inbound outbound email security appliances
Part of the Enterprise global upgrade of security appliances
Generate and analyze security reports
Part of the Enterprise MS Exchange team on Global Acquisitions and Divestitures
Supported DLP (Data Loss Protection) for global document transfer
TEKsystems contractor to Jacobs Engineering Group April 2015 - August 2015
Sr. Messaging Exchange Engineer Tier III
Troubleshoot Enterprise email routing issues
Created public folders
Granted proper access to email accounts and SharePoint
Worked with Active directory permissions, deletions troubleshooting security issues
Worked with Human Resources in regards to accessing users mailboxes
Managed Lync 2010 servers granting and giving proper rights to accounts
Managed Symantec Enterprise Evault to keep blue prints and historical records for General Counsel for static data that was kept for over seven years.
SIRC contractor to WMATA January 2015 - April 2015
Tier II Customer Support
Trained users through Outlook and web access MS Office 2010
Assisted users with MS Office 2010 related questions and problems
Worked remotely supporting offsite users via VPN and Dameware tools as well as MS IM services
Worked with user Active Directory accounts and Maximo issues
ABCimaging Washington DC. November 2014 - Jan 2015
Sr. Messaging Exchange Engineer
Part of Engineering Team Planned and implemented an Exchange migration from 2003-2010 over 1000 mailboxes to include IPhones, Androids and Blackberries.
Designed the upgrade from Active Directory Windows 2003 to Windows 2012 R2
Designed the archive and backup system for Exchange Enterprise
Partnered with Barracuda to implement a spam filtering system
Migrated users to Office 365 working close with Microsoft onsite and remote
Morgan Stanley Washington DC. September 2014 - Oct 2014
Hardware and Software Refresh Engineer
Partnered with PEAK Systems Inc. Worked very close with HP and Dell upgrading desktops configuring Windows 7, 8.1, Office 2013 as well as training users on Office 2013 features
Troubleshoot Exchange 2010 connectivity and message routing issues. Inventory management of returning hardware, relocation of printer’s desktops both physically and configuration of network IP readdressing.
Troubleshoot Lync 2010 in a unified environment, including VTC connectivity and Dameware
US Environmental Protection Agency
Technical Support/Migration Engineer January 2014 - Aug 2014
Provided support for Windows Upgrade from XP to Windows 7 for approx. 8000 workstations deploying via MDT and SCCM 2012 initiative using Pixie Server, working with a team of 10 within a flexible schedule including weekends and nights the migration was accomplished within eight months with training as a secondary task
Technical support for Lync 2010, Skype for business and Skype desktop Office 2013, 365 and Exchange Cloud Support, installed and supported SAS Analytical software and Dameware servers
US Department of Veterans Affairs March 2006 – December 2013
Sr. Messaging Exchange Engineer Operations Support
Implementing and using Six Sigma procedures provided technical support by troubleshooting inbound and outbound Email flow for Exchange 2007, 2010. Worked close with NSOC regarding mail gateways.
Using MS System Center Operations Manager 2010 to monitor applications health for effective Remediation and peak performance, built Dameware servers as well as support
Supported over 8000 users locally at VA Central Office (DC) and 300,000 users globally, as well as 350 Mac’s (OS x 10.4, Snow Leopard, and Mountain Lion) - troubleshoot network connectivity and email issues.
Used Cisco sender base and McAfee anti-spam for Ironports appliances. Supported EAS archiving solution for Headquarters and Field Offices
Worked with server team in regards to Active Directory 2008 and Exchange Organization
Added and disabled user account in active directory
Led and mentored a team of 10 junior engineers
Supported and troubleshoot PKI encryption issues, Lync 2010 client, and RMS
Responsible for data recovery, monitored mailboxes, moved and created public folders
Recovered deleted data for Androids smart phones
Upgraded Central Office and field offices to Office 2007, currently working on Windows 7 and Office 2013 rollout, as well as creating presentations in PowerPoint 2010 and Visio 2010 for senior staff
Tested Office 365 and Windows 8.1.
Managed EAS and Symantec Evault archiving systems for use of General Counsel retrieved documents for General Counsel for Congressional hearings.
American Red Cross Headquarters October 2005 - February 2006
Messaging Exchange Engineer Operations Support
Part of Engineering Team Responsible for Exchange 5.5 to 2003 platform migration, as well as to preserve the integrity of the Exchange Enterprise environment utilizing Microsoft Operations Manager (MOM) to amplify remediation and performance, built and supported Dameware servers
Monitored mailboxes public folders health and backups. Part of Exchange CCB team
National Science Foundation January 2004 – Sept 2005
Lead Technical Messaging Exchange Support Engineer
Stabilized existing Exchange 5.5 environment consisting of 10 servers and a database larger than 1TB
Supported CA infrastructure
Monitor enterprise environment via Quest Spotlight for both Exchange and Active directory setting up trigger levels for remediation processes
Assigned to represent messaging team in Change Control Board meetings
Led messaging engineers for Exchange disaster recovery yearly exercise
Part of Engineering Team planned and implemented a migration of 6,000 Microsoft Exchange 5.5 to 2003 without interruption of service
Worked very close with Internosis, NEC, Symantec, StorageTek, Dell, Microsoft, and Quest Designed and migrated 5000 mailboxes and public folders to Exchange 2003 solution
Office of the Chief Technology Officer- DC Government City Wide March 2002 - Jan 2004
Senior Exchange Engineer
Provided tier III support for the Enterprise messaging system for the District of Columbia
Assisted with Exchange migrations to Windows 2000 environment
Planned and attended change control board scheduled meetings for maintenance of servers.
Built Exchange recovery servers, and troubleshot and resolved Exchange Enterprise issues
Assisted other District agencies in disaster recovery for Exchange
Telecorp AT&T Largest Affiliate January 1999 – February 2002
Team lead for Exchange
Lead engineer built AT&T wireless network worked closely with Microsoft and Quest on Exchange Enterprise network onsite and remote
Lead a team of 17 engineers across USA Canada and Puerto Rico
Advised on budget issues to make sure project was on time and deliverables were on time
Advised senior management on how projects were to be conducted
Contact this candidate